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Keisley Harris

Keisley Harris was established in 1991. It is a UK-based consultancy and training company specializing in one area: helping IS/IT departments be more customer focused. It has a prestigious client list drawn from the corporate and public sectors, from the UK and overseas. Clients include the Department of Trade and Industry, Health and Safety Executive, Cambridgeshire County Council, Devon County Council and more.

List of reports from Keisley Harris

Getting Customer Feedback and Using it: A Guide for IS Departments 1/1/1999 \| published by: Keisley Harris ... formal and informal methods of getting feedback. It provides an overview of possible methods and explores two of them in detail. Most IS departments make some effort to get feedback from customers, most say they ... \| more... Search inside this report	$155.00
Positioning the IS Department 1/1/1999 \| published by: Keisley Harris ... IS and its customers. Positioning is a marketing term; it defines the place a company or product occupies in the minds of customers compared with its competitors. This issue of how its customers view it ... \| more... Search inside this report	$155.00
Relationship Planning: A Structured Approach to Developing Business/IS Relations 1/1/1999 \| published by: Keisley Harris ... in undertaking formal relationship planning. Relationship planning is a structured way of ensuring that those in IS who are responsible for conducting relationships with customers focus their efforts on the right issues. This guide, therefore, ... \| more... Search inside this report	$155.00
A Step-by-Step Guide to Creating a Service Culture in the IS Department 3/1/2003 \| published by: Keisley Harris ... assistance, the guide empowers them to make informed decisions on the necessary extent of outside involvement. Most IS departments seek to get close to the business. They look to establish the kind of effective partnership ... \| more... Search inside this report	$645.00
Building the Customer-Driven IS Department: A Practical Guide to Managing the Whole Business/IS Relationship 11/30/1998 \| published by: Keisley Harris ... managing the business/IS relationship. It examines principles, but, above all, it aims to be practical. In order to help convert principles into practice it goes into specific 'how to' detail and includes questionnaires, checklists, workshop ... \| more... Search inside this report	$645.00