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Info-Tech Research Group

Info-Tech Research Group (Info-Tech) is a professional services firm providing comprehensive, practical research and advisory solutions that enable IT managers to make better and more timely decisions. Our services include continuous Research and Analyst Access, expert Reports, Best Practice Guides and Consulting services. Together, these services improve the IT decision-making process, help keep you current and expedite critical IT projects, enabling you to achieve greater personal and corporate success.

All our research and services are practical and actionable – we provide you with the information you need to make the difficult decisions you face on a daily basis.
Our Analysts avoid sweeping generalizations and watered-down recommendations to get to the core of an issue and deliver unique insight.

Info-Tech is the global leader in serving IT professionals in mid-sized enterprises. Our goal is to help you work more effectively, make better decisions, achieve business success and reduce IT risk. Our practical, actionable solutions allow you to tackle the key IT challenges you face today.

List of reports from Info-Tech Research Group

Info-Tech Advisor: Service Desk Technician I 5/27/2008 \| published by: Info-Tech Research Group ... Editable sections include: Strategy Planning Acquisition Deployment Operational Management Formal Education Certification Knowledge Experience Personal Attributes Complete sections indicated by […]s with specifics that pertain to the role and that best fit the enterprise’s needs. \| more...	$49.00
Info-Tech Advisor: Service Desk Manager 5/27/2008 \| published by: Info-Tech Research Group ... Editable sections include: Strategy Planning Acquisition Deployment Operational Management Formal Education Certification Knowledge Experience Personal Attributes Complete sections indicated by […]s with specifics that pertain to the role and that best fit the enterprise’s needs. \| more...	$49.00
Info-Tech Advisor: Service Desk Technician II 5/27/2008 \| published by: Info-Tech Research Group ... Editable sections include: Strategy Planning Acquisition Deployment Operational Management Formal Education Certification Knowledge Experience Personal Attributes Complete sections indicated by […]s with specifics that pertain to the role and that best fit the enterprise’s needs. \| more...	$49.00
Usability Testing Task Results 4/1/2008 \| published by: Info-Tech Research Group ... testing is better than no testing. Following the development of an “Informal Usability Test Plan,” the “Usability Testing Task Results” template will assist in recording the results of each task that the test participants execute. \| more...	$49.00
Informal Usability Test Plan 4/1/2008 \| published by: Info-Tech Research Group ... on the quality of the application being developed. The "Informal Usability Test Plan" template will assist in: Communicating the purpose of the testing process. Defining what will be accomplished during the test sessions. This template ... \| more...	$49.00
Info-Tech Advisor In-Depth Report - The Art of Negotiation 5/10/2005 \| published by: Info-Tech Research Group ... negotiation is becoming a principal responsibility of IT executives and managers. Discover how to successfully identify and take full advantage of the IT negotiation opportunities that are presented to IT executives on a daily basis. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - Special Report: Outsourcing in Mid-Sized Enterprises 8/30/2005 \| published by: Info-Tech Research Group ... Almost two thirds have outsourced some part of their IT services. However, mid-sized enterprises will not gain full advantage from outsourcing if they continue to take a narrow and ad hoc approach to the practice. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - How to Clear the IT Résumé Fog 12/6/2005 \| published by: Info-Tech Research Group ... far and wide. For IT, where skills and knowledge are essential tools of the trade, a manager must be able to see through the fog of information to separate the good candidates from the bad. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - Framework for Setting IT Salaries 11/8/2005 \| published by: Info-Tech Research Group ... a critical process in attracting and retaining top IT talent. As IT budgets improve, the need for this process will only increase. Apply this framework to help establish meaningful salary ranges and aid recruitment efforts. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - Sarbanes-Oxley: Implications for Document and Message Storage 4/12/2005 \| published by: Info-Tech Research Group ... had a dramatic and continuing effect upon organizations, particularly in the area of data storage. Use this guide to help strengthen procedures and ensure that data storage is sufficiently robust to meet external auditing standards. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - Web Survey Software: An Enterprise BI Fundamental 8/2/2005 \| published by: Info-Tech Research Group ... via the Web makes the data gathering process faster, more efficient, and more cost effective than ever. Play a key role in the selection, implementation, and ongoing management of survey software used by the enterprise. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - Ensure Storage Success: Marry ILM with Tiered Storage Technology 1/31/2006 \| published by: Info-Tech Research Group ... mixed success with tiered storage strategies. This will change as storage systems like MAID, CDP, and CAS gain wide acceptance. Employ these solutions to ensure an easier, more cost-effective implementation of a tiered storage strategy. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - Processor Virtualization: Market Insights for 2006 2/14/2006 \| published by: Info-Tech Research Group ... However, it is relatively new in the x86 world of industry-standard server and PC architecture. This Research Report assesses how virtualization is poised to become a standard feature in servers, PCs, and their operating systems. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - A Framework for Structured Problem Solving 10/11/2005 \| published by: Info-Tech Research Group ... complex business problems and applying IT solutions is the most important part of the CIO role within an organization. Apply this structured approach to tackling these problems and develop solutions based on facts and logic. \| more... Search inside this report	$150.00
Indaba Management Series - Corporate In-Depth Reports - Adapting ITIL to Small- and Mid-Sized Enterprises 6/28/2006 \| published by: Info-Tech Research Group ... moving forward with service management improvement initiatives. Smaller enterprises can readily adapt ITIL to fit their service scope and level of complexity. This In-Depth Report—""Adapting ITIL to Small- and Mid-Sized Enterprises""—describes how to make it ... \| more... Search inside this report	$150.00
Indaba Management Series - Corporate In-Depth Reports - Sarbanes-Oxley: A Compliance Roadmap 6/28/2006 \| published by: Info-Tech Research Group ... guide discusses specific elements of Sarbanes-Oxley and what it means to be “compliant.” All information is communicated in plain language that offers practical, unambiguous direction for IT professionals. Answer key questions specific to SarbOx compliance, ... \| more... Search inside this report	$150.00
Indaba Management Series - Corporate In-Depth Reports - Developing a Customer Service Attitude in IT 6/28/2006 \| published by: Info-Tech Research Group ... you want this to change, you need to develop a customer-service culture within the IT department. Making this change will increase user satisfaction and increase your overall value to the organization. To tackle this problem, ... \| more... Search inside this report	$150.00
Indaba Management Series - Corporate In-Depth Reports - How to Develop a Cost Allocation Program for IT Services 6/28/2006 \| published by: Info-Tech Research Group ... and services. ""How to Develop a Cost Allocation Program for IT Services"" will show you how to develop a systematic and fair cost allocation program. Insight provided includes: Business drivers for allocating IT costs. Criteria ... \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - The Art of IT Leadership 1/4/2005 \| published by: Info-Tech Research Group ... that apply to any executive position also apply to the leadership of the IT function. Develop your understanding of the art of IT leadership from an executive perspective and succeed in meeting your CEO’s expectations. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - Proven Cost Cutting Strategies for IT 8/16/2005 \| published by: Info-Tech Research Group ... costs isn’t a passing fad - it’s a management imperative that is here to stay. Use these strategies to align IT objectives with business goals, improve efficiencies, and control IT costs over the long term. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - A Strategy for CRM Selection 1/18/2005 \| published by: Info-Tech Research Group Like any technology, CRM solutions have their strengths and potential weaknesses. Use this primer to understand the components of CRM and develop a strategy for selecting an optimal CRM solution. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - Managing E-Mail as Enterprise Content 6/7/2005 \| published by: Info-Tech Research Group ... grown well beyond what most organization had planned. E-mail has emerged as critical enterprise content. This report reviews “early stage” best practices and tools involved in managing e-mail messages as the corporate records they are. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - Building the Next Generation Help Desk 2/15/2005 \| published by: Info-Tech Research Group The evolution of technology toward ever more distributed forms promises to render phone-based help desks obsolete. Read this latest report to help guide you through the change. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - A Guide to Preventing Identity Theft 6/21/2005 \| published by: Info-Tech Research Group ... of fraud crime. All identity thefts occur because the victim has lost control of his or her personal data. Develop a strategy to protect your organization, its employees, and its customers from identity theft victimization. \| more... Search inside this report	$150.00
Info-Tech Advisor In-Depth Report - The ROI of Server Consolidation 11/22/2005 \| published by: Info-Tech Research Group ... and virtualization are the foundation for a flexible, cost efficient, and responsive utility-oriented architecture. Discover how moving to a consolidated server infrastructure will enable IT to be more flexible, responsive, and save the enterprise money. \| more... Search inside this report	$150.00

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