Everest Research InstituteEverest Research Institute serves as a central source of independent and objective strategic intelligence, analysis, and actionable insight for leading corporations, service providers, technology providers and investors in the global outsourcing and offshoring marketplace. The Institute addresses both business process and information technology sourcing topics, providing the global outsourcing and offshoring community with information that empowers highly productive, sustainable sourcing strategies and relationships.
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Everest Research Institute is the research arm of the Everest Group, a global consulting firm that assists corporations in developing and implementing leading-edge sourcing strategies. Since 1991, Everest Group has served as the trusted business advisor on hundreds of IT and business process outsourcing transactions worldwide.
List of reports from Everest Research Institute
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Show Me The Assets! The Changing Role of Asset Ownership in Infrastructure Outsourcing
2/1/2007 | published by: Everest Research Institute
... assets ownership transfer in Infrastructure Outsourcing (IO) engagements to deliver financial and operational benefits to the buyer. However, key changes in the market reversed this dependence, resulting in increased exploration of the “asset-light” outsourcing model.
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$249.00
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HRO Benchmarks: Scope, Quality, and Pricing - Key Findings from a Survey of Large HRO Buyers
9/20/2007 | published by: Everest Research Institute
... the latest technology and tools, consistently achieve better quality, and align HR with the overall business in the fastest time possible. At the same time, suppliers are seeking the most optimal way to provide improved ...
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$249.00
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Indian Suppliers: Spicing Up the FAO Industry
10/2/2006 | published by: Everest Research Institute
... the Finance and Accounting Outsourcing (FAO) industry changed beyond recognition. The number of contracts more than doubled, the entire value proposition was transformed, and the service provider landscape opened up beyond the traditional "Western" brands.
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$249.00
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Outsourcing Order-To-Cash and Procure-To-Pay - Opportunity to Create Business Impact
10/12/2007 | published by: Everest Research Institute
... direct-cost advantage by outsourcing transactional processes like accounts receivable (AR) and accounts payable (AP). However, buyers now express willingness to explore expansion of outsourcing scope to include end-to-end processes like Order-to-Cash (O2C) and Procure-to-Pay (P2P).
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$249.00
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Executive Perspective - Transformational Outsourcing
1/10/2010 | published by: Everest Research Institute
... outsourcing buyers’ needs, the megadeal segment remains alive and well. Today’s large deal typically results from one of two primary buyer motivations: This Executive Perspectives note focuses on the second of these - transformational outsourcing. ...
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$249.00
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Intel’s Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing?
10/26/2007 | published by: Everest Research Institute
... another implication of the new platform that largely escaped market news. vPro is likely to affect desktop outsourcing in a major way: it gives a boost to the Remote Infrastructure Management Outsourcing (RIMO) model by ...
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$249.00
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Global Sourcing in HR
2/14/2008 | published by: Everest Research Institute
... and finance and accounting (F&A), human resources (HR) has seen limited adoption of GS; but changes are afoot. While the adoption levels are already increasing in the large market segment (the >15K employees segment), the ...
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$249.00
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Ongoing Evolution of the IT Outsourcing Market: Findings from the Everest ITO RFI 2007
12/28/2007 | published by: Everest Research Institute
... fall into infrastructure or applications development and maintenance outsourcing. This paper discusses key messages from the Outsourcing RFI 2007 and data-driven conclusions on the market trends in ITO in general and its key market segments.
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$249.00
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Procurement Outsourcing (PO) Market Definition Update
3/13/2008 | published by: Everest Research Institute
... the PO market, and given the current direction of those trends, Everest Research Institute has updated the definition it uses to track the PO market. These definitional changes reflect the current direction of the PO ...
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$249.00
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What's happening in China: A Curtain-Raiser on the IT and Business Process Services Exports Market
6/1/2007 | published by: Everest Research Institute
... to source Information Technology (IT) and Business Process Outsourcing (BPO) services. While a lot of locations are making their presence felt, China as a sourcing destination has captured the fancy of buyers and suppliers alike.
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$249.00
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Best Practices: Selecting a BPO Service Provider
2/1/2007 | published by: Everest Research Institute
... last five years. As a result, senior executives that seek to keep their businesses competitive and fully optimized relative to the people-process-technology balance can no longer afford to ignore globalization, offshore sourcing, or full-scope outsourcing.
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$249.00
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The Art and Science of the ADM Skill Equilibrium
8/26/2008 | published by: Everest Research Institute
... variety is a unique resource mix in every large ADM organization, i.e., its own skill equilibrium. This equilibrium is often a primary determinant of the cost in the ADM organization. Upsetting the ADM skill equilibrium ...
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$249.00
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Roadmap to Realizing Potential Savings in PO
9/21/2007 | published by: Everest Research Institute
... to address those challenges. This paper discusses: Issues with definitions and realization of savings in PO Key features of the different mechanisms that exist in the market to address the issues Best practices to consider
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$249.00
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Future of the Captive Sourcing Model: Ensuring Success Against Rising Challenges
11/15/2007 | published by: Everest Research Institute
... clear call to arms for captives to evolve their current operating models and sharpen their competitive advantage. This whitepaper provides Everest perspective on the sustainability of the captive model, evolving stakeholder expectations, and the market ...
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$249.00
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HRO in Europe - A Market on the Move
5/20/2008 | published by: Everest Research Institute
... saw limited activity from a deal origination perspective. While European organizations have traditionally been more conservative than their North American counterparts in embracing outsourcing, various legislative and demographic considerations that impact HRO also contributed towards ...
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$249.00
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Demystifying IT Outsourcing Opportunities in the Financial Services Industry
12/8/2008 | published by: Everest Research Institute
... very important. While often referred to as an industry, BFSI is far from being homogenous and consists of many sub-verticals. This whitepaper presents an analysis of the outsourcing opportunity in each of these sub-verticals individually.
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$249.00
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Forecasting an ITO Opportunity Does Not Have to Be a Shot in the Dark
12/19/2008 | published by: Everest Research Institute
... transaction. With uncertainties in the macroeconomic environment and buyers scrutinizing their outsourcing business case with increased rigor, suppliers need to be able to focus their sales efforts on outsourcing opportunities that are likely to materialize.
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$249.00
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FAO Market Growth Targets a Broader Value Proposition
9/17/2008 | published by: Everest Research Institute
... to include a wide-range of industries, geographies, and buyer sizes. This whitepaper summarizes the highlights of the FAO market in the first half of 2008 and offers some guidance on what to expect in 2009.
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$249.00
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2008 Spending on IT Services - New Paradigm, or Continuous Denial?
2/29/2008 | published by: Everest Research Institute
... 2008 are currently dominating the thinking of IT service industry. This whitepaper aims to investigate the likely fallouts in ITO of buyer decisions under certain economic conditions during 2008 with focus on the effect of ...
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$249.00
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The Great Outsourcing Divide: Where HRO has been challenged, FAO is blossoming
9/1/2006 | published by: Everest Research Institute
... beginning to enjoy a high percentage of delivery success. Service providers and buyers are finding the experience more transparent, quantifiable, and manageable; deals are more profitable and the industry is becoming increasingly attractive to investors.
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$249.00
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Unlocking the Potential of Procurement Outsourcing - Key challenges the industry must address to drive growth
7/1/2006 | published by: Everest Research Institute
... However, PO has the potential to become the next "game changer" in outsourcing. Increasing buyer interest, together with a concerted push from major suppliers, are trends that foretell a nascent market taking steps toward maturity.
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$249.00
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Fluid IT - An IT Infrastructure Tsunami is Building
9/5/2008 | published by: Everest Research Institute
... not kept the same pace of change. Lack of innovation, spending discord, and a monolithic approach to IT infrastructure operations is prompting the emergence of a new operational model that Everest calls “Fluid IT Architecture.”
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$249.00
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Optimizing the FAO Retained Organization
4/23/2008 | published by: Everest Research Institute
... the opportunity to driver greater benefits in the areas of strategy, cost-savings, efficiency & effectiveness, and governance, among others. This whitepaper takes a close look at how to optimize the retained organization as a key ...
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$249.00
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Buyer-Driven Supplier Consolidation Will Change the ADM Industry
4/18/2007 | published by: Everest Research Institute
The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing redefined the market and created a ~US$20 billion offshore industry, which enjoyed fast growth for more than a decade.
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$249.00
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Emergence of mid-market in Business Process Outsourcing (BPO)
2/1/2007 | published by: Everest Research Institute
The Business Process Outsourcing (BPO) market continues to be dominated by large-sized buyers, but the mid-market is starting to emerge.
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$249.00
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