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Satmetrix Systems, Inc.

Satmetrix, the Net Promoter Company, delivers customer experience programs that increase retention, repurchase and referrals. We are the only company to combine innovative technology and proven expertise to mobilize your organization to act on customer feedback at every touch point. While most programs focus on measuring satisfaction, Satmetrix focuses on creating loyal customers by delivering real-time customer feedback to every employee, developing business processes that create a differentiated customer experience, and identifying key areas for improvement. Some of Satmetrix global clients include Experian, Orange Business Services, Symantec and Virgin Media.

List of reports from Satmetrix Systems, Inc.

Net Promoter Industry Report 2009- Computer Hardware B2C 3/30/2009 \| published by: Satmetrix Systems, Inc. ... NPS concept has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. This report covers customer experience of U.S. consumers who purchased personal computer products including PCs, laptops, and ... \| more... Search inside this report	$695.00
Net Promoter Industry Report 2009- Financial Services- Credit Cards B2C 3/30/2009 \| published by: Satmetrix Systems, Inc. ... NPS concept has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. This report covers customer experience for the following 10 financial institutions, with ratings for their branded credit ... \| more... Search inside this report	$695.00
Net Promoter Industry Report 2009- Online Search and Information B2C 3/30/2009 \| published by: Satmetrix Systems, Inc. ... NPS concept has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. This report covers customer experience for 9 online search and information websites, based on responses from U.S. ... \| more... Search inside this report	$695.00
Net Promoter Industry Report 2009- Telecommunications- Cable TV B2C 3/30/2009 \| published by: Satmetrix Systems, Inc. ... NPS concept has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. This report covers customer experience for 8 telecommunications companies relative to their provision of cable or direct ... \| more... Search inside this report	$595.00
Net Promoter Industry Report 2009- Telecommunications- Internet Service B2C 3/30/2009 \| published by: Satmetrix Systems, Inc. ... NPS concept has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. This report covers customer experience for 9 telecommunications companies offering internet/broadband access to consumers in the United ... \| more... Search inside this report	$695.00
Net Promoter Industry Report 2009- Financial Services- Banking B2C 3/30/2009 \| published by: Satmetrix Systems, Inc. ... NPS concept has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. This report covers customer experience for the following 14 financial institutions offering consumer banking services in the ... \| more... Search inside this report	$995.00
Net Promoter Industry Report 2009- Financial Services- Brokerage and Investments B2C 3/30/2009 \| published by: Satmetrix Systems, Inc. ... NPS concept has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. This report covers customer experience for personal brokerage and investment services offered to U.S. consumers by the ... \| more... Search inside this report	$495.00
Net Promoter Industry Report 2009- Online Shopping B2C 3/30/2009 \| published by: Satmetrix Systems, Inc. ... NPS concept has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. This report covers customer experience for the following 11 online shopping websites, based on responses from U.S. ... \| more... Search inside this report	$795.00
Net Promoter Industry Report 2009- Telecommunications- Cellular Phone Service B2C 3/30/2009 \| published by: Satmetrix Systems, Inc. ... NPS concept has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. This report covers customer experience for 8 companies providing mobile phone service to consumers: Alltel, AT&T, Sprint ... \| more... Search inside this report	$595.00
Net Promoter Industry Report 2009- Telecommunications- Local and Long Distance B2C 3/30/2009 \| published by: Satmetrix Systems, Inc. ... NPS concept has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. This report covers customer experience for 8 local and long-distance telephone providers serving consumers in the United ... \| more... Search inside this report	$595.00
Satmetrix 2008 B2B Cross-Cultural Net Promoter Benchmarks: EMEA 4/28/2009 \| published by: Satmetrix Systems, Inc. ... NPS concept has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. One common challenge that global companies face in analyzing NPS and other survey results is the influence ... \| more... Search inside this report	$2,995.00
Net Promoter Industry Report 2011 - US - Airlines 2/17/2011 \| published by: Satmetrix Systems, Inc. ... this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of these providers within the previous year. Net Promoter® is both a customer loyalty ... \| more... Search inside this report	$695.00
Net Promoter Industry Report 2011 - US - Computer Hardware 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of these providers within the previous year. Net Promoter® is both a ... \| more... Search inside this report	$795.00
Net Promoter Industry Report 2011 - US - Banking 2/17/2011 \| published by: Satmetrix Systems, Inc. ... HSBC Bank, PNC Bank, Regions Bank, SunTrust Bank, TD Bank, USAA, U.S. Bank, Wachovia, and Wells Fargo. Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had ... \| more... Search inside this report	$1,195.00
Net Promoter Industry Report 2011 - US - Auto Insurance 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Farm, and USAA. Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of these providers within the previous year. Net Promoter® ... \| more... Search inside this report	$850.00
Net Promoter Industry Report 2011 - US - Health Insurance 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Kaiser Permanente, Medicare, and United Healthcare. Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of these providers within the previous ... \| more... Search inside this report	$750.00
Net Promoter Industry Report 2011 - US - Homeowners & Renters Insurance 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Farm, Travelers, and USAA. Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of these providers within the previous year. Net ... \| more... Search inside this report	$795.00
Net Promoter Industry Report 2011 - US - Online Shopping 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Travelocity, Walmart.com, and Zappos.com. Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of these providers within the previous year. Net ... \| more... Search inside this report	$850.00
Net Promoter Industry Report 2011 - US - Department, Wholesale & Specialty Retailers 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Depot, Kmart, Kohl's, Lowe's, Macy's, Menards, Rite Aid, Sam's Club, Sears, Target, Walgreens, and Wal-Mart. Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the ... \| more... Search inside this report	$1,295.00
Net Promoter Industry Report 2011 - US - Grocery & Supermarkets 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Rite, Stop & Shop, Trader Joe's, Wal-Mart, Wegmans, and Whole Foods. Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of ... \| more... Search inside this report	$950.00
Net Promoter Industry Report 2011 - US - Cable & Satellite TV 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Network, Time Warner Cable, and Verizon. Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of these providers within the previous ... \| more... Search inside this report	$695.00
Net Promoter Industry Report 2011 - US - Cellular Phone Service 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Verizon Wireless, and Virgin Mobile. Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of these providers within the previous year. ... \| more... Search inside this report	$795.00
Net Promoter Industry Report 2011 - US - Internet Service 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Mediacom, Qwest, Road Runner / Time Warner, Verizon, and Windstream. Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of these ... \| more... Search inside this report	$950.00
Net Promoter Industry Report 2011 - US - Consumer Software 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of these providers within the previous year. Net Promoter® is both a ... \| more... Search inside this report	$395.00
Net Promoter Industry Report 2011 - US - Credit Cards 2/17/2011 \| published by: Satmetrix Systems, Inc. ... Wells Fargo. Data for this report was collected in Q4 2010 using an opt-in email survey with consumers who had used the products or services of these providers within the previous year. Net Promoter® is ... \| more... Search inside this report	$550.00

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