North America Call Centers Market Research Reports - Data on Call Centers in North America page 1

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Region:	All Regions > North America
Category:	All Categories > Technology & Media > Software & Enterprise Computing > CRM & Customer Service > Call Centers

(91 reports matching your criteria)

Telephone Call Centers 5/20/2013 \| published by: First Research, Inc. ... Convergys, Sitel, and West (all based in the US), as well as Infosys (India) and Teleperformance (France). The global market for call center services accounts for about $150 billion in annual revenue. Increased outsourcing of ... \| read more...	$129.00
Telemarketing & Call Centers in the US - Industry Risk Rating Report 4/24/2013 \| published by: IBISWorld ... or otherwise, of the business operating environment'. The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within the industry ... \| read more...	$1,020.00
Telemarketing & Call Centers in the US - Industry Market Research Report 3/19/2013 \| published by: IBISWorld ... this trend, increased outsourcing to international businesses and strict domestic regulations have also stung the industry. Still, over the next five years, demand will improve, with high-value operators experiencing revenue growth. Employees in this industry ... \| read more...	$910.00
Sales Promotion Services 3/11/2013 \| published by: First Research, Inc. ... and subsidiaries of major advertising agencies such as Omnicom and WPP. The US sales promotion services industry includes about 8,000 companies with combined annual revenue of about $12 billion and is expected to grow at ... \| read more...	$129.00
Mexico, Central America and Caribbean Contact Center Outsourcing Markets 12/17/2012 \| published by: Frost & Sullivan ... highest growth rate will be seen in 2013. A positive investment environment remains within the Central America and Caribbean outsourcing services market, which grew with double digit from 2010. Both revenue and workstations are expected ... \| read more...	$7,000.00
North American Contact Center Systems Market 9/3/2012 \| published by: Frost & Sullivan ... analytics. The study discusses the drivers and the restraints for growth, as well as pricing, distribution, technology, demand, and market trends. The vertical market segments' growth is also forecast. In addition, an in-depth analysis of ... \| read more...	$9,500.00
North American Hosted Contact Center Market 8/7/2012 \| published by: Frost & Sullivan ... The study discusses market trends, drivers and restraints, demand and supply, and strategic considerations. Market size and forecasts are provided for the individual market segments. In addition, an in-depth analysis of the vendor landscape, including ... \| read more...	$6,000.00
Analysis of the Mexican and Central America and Caribbean Contact Center Outsourcing Services Market 4/10/2012 \| published by: Frost & Sullivan ... in each of the local markets and services supplied by these countries to overseas consumers. Furthermore, it shows the data for outsourcing offshore services alone, excluding in-house operations. Within this study, revenue is traced as ... \| read more...	$6,000.00
North American Contact Center Outsourcing Markets 2/9/2012 \| published by: Frost & Sullivan ... This study provides market size, revenue forecasts and breakdown of the market by industry vertical, business function, and live agent versus automated interactions. Market shares for the leading outsourcers are also provided. The study also ... \| read more...	$6,000.00
Telephone Call Centers 11/28/2011 \| published by: First Research, Inc. ... the 50 largest companies generate over 50 percent of revenue. COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The profitability of individual companies depends on efficiency of operations. Big companies have ... \| read more...	$129.00
North American Hosted Contact Center Markets 10/7/2011 \| published by: Frost & Sullivan ... The study discusses market trends, drivers and restraints, demand and supply, and strategic considerations. Market size and forecasts are provided for the individual market segments. In addition, an in-depth analysis of the vendor landscape, including ... \| read more...	$6,000.00
North American Contact Center Systems Market 6/29/2011 \| published by: Frost & Sullivan ... contact center analytics. The study discusses the drivers and restraints for growth and pricing, distribution, technology, demand, and market trends. The vertical market segments' growth is forecasted. In addition, an in-depth analysis of the competitive ... \| read more...	$7,500.00
Mexican and Central American and the Caribbean Contact Center Outsourcing Services Markets 2010 5/6/2011 \| published by: Frost & Sullivan ... in each of the local markets and those provided from these countries to others overseas. This study shows the data for outsourcing offshore services alone, thereby excluding those offshore operations inhouse. In this study, revenues ... \| read more...	$7,000.00
Latin American Contact Center Applications Market 2010 12/31/2010 \| published by: Frost & Sullivan ... as Mexico, Colombia and the Southern Cone, where purchase decisions were extended, and contact center projects slowed down, especially in the first semester of the year, leading to a shrinking of the market by 14.5 ... \| read more...	$6,500.00
North American Contact Center Outsourcing Markets 9/15/2010 \| published by: Frost & Sullivan ... BPO services. This study provides market size, revenue forecasts and breakdown of the market by industry vertical, business function, and live agent versus automated interactions. Market shares for the leading outsourcers are also provided. The ... \| read more...	$6,000.00
Decision Matrix: selecting a provider of hosted customer outreach in North America 9/14/2010 \| published by: Datamonitor ... with deployments across multiple verticals and highly scalable solutions designed for large enterprise customers. We also examine the competitive dynamics within the customer outreach market, which will benefit enterprises searching for a customer outreach suite ... \| read more...	$2,495.00
Decision Matrix: selecting a provider of hosted customer outreach in North America 9/14/2010 \| published by: Ovum Plc ... with deployments across multiple verticals and highly scalable solutions designed for large enterprise customers. We also examine the competitive dynamics within the customer outreach market, which will benefit enterprises searching for a customer outreach suite ... \| read more...	$2,495.00
North American Inbound Contact Routing Systems Markets 9/7/2010 \| published by: Frost & Sullivan ... vertical market segments are forecasted. In addition, an in-depth analysis of the competitive landscape including vendor market shares is included, along with profiles of the leading vendors in the industry. Strategies for success and growth ... \| read more...	$6,000.00
Three "cool" customer interaction technology companies in North America 7/19/2010 \| published by: Ovum Plc ... operational efficiency. Flying under the radar in many cases, the innovative technology these companies offer can give enterprises a competitive edge by improving the customer experience. This research describes just three of the many “cool” ... \| read more...	$895.00
North American Agent Performance Optimization Markets 7/19/2010 \| published by: Frost & Sullivan ... the North American agent performance optimization (APO) market, with particular emphasis on quality monitoring, workforce management, and performance analytics applications. It also provides market size, market share, forecasts and breakdown by size of contact center ... \| read more...	$6,000.00
North American Outbound Dialer Systems Market 7/14/2010 \| published by: Frost & Sullivan ... sizing, market segmentation, market shares and forecasts for premise-based outbound dialing systems. Among the types of outbound (telephony) contact methods are predictive, preview, and power dialing. This research study provides vendors with valuable insight to ... \| read more...	$6,000.00
Customer outreach solutions and applications in North America 6/28/2010 \| published by: Ovum Plc ... communications solutions and applications provide a greater level of complexity and personalization capabilities. They therefore offer more benefits in terms of enterprise RoI and potential increases in customer satisfaction. The hosted deployment model offers swift ... \| read more...	$895.00
Decision Matrix: selecting a hosted contact center service in the US 4/29/2010 \| published by: Ovum Plc ... on its technology strength, reputation among customers, and impact on the market. Ovum provides a complete view of vendor capabilities and advises on those that businesses should explore, consider and - most importantly - shortlist. \| read more...	$2,495.00
North American Hosted Contact Center Markets 4/8/2010 \| published by: Frost & Sullivan ... to hosted services, responding to limitations in their capital expenditure budgets. This research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market ... \| read more...	$6,000.00
Profiting from CRM outsourcing opportunities in the US public sector 4/8/2010 \| published by: Ovum Plc ... high. Given the recent global financial crisis, government budgets in particular are increasingly strained, due to the combination of reduced tax revenues and increased reliance on government, from processing medical claims to inquiries about unemployment. ... \| read more...	$1,495.00

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