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Region: All Regions > Asia > India
Category: All Categories > Technology & Media > Software & Enterprise Computing > CRM & Customer Service > Call Centers
(12 reports matching your criteria)
 
India and the Philippines: Global Delivery Overview for Contact Centers
4/20/2009 | published by: IDC
... in the region and is estimated to have 500,000 seats, while the Philippines accounts for almost 10% of Asia/Pacific's call center seats and is estimated to have a capacity of nearly 130,000 seats. "Both countries ...  |  read more...
$3,500.00
The 2009-2014 Outlook for Contact Centres in India
12/2/2008 | published by: Icon Group International, Inc.
... across over 5,000 cities in India. For each city in question, the percent share the city is of it’s state or union territory and of India as a whole is reported. These comparative benchmarks allow ...  |  read more...
$495.00
Business Trends: Understanding Contact Center Customers in Brazil, Russia, India and China (Interactive Model)
2/21/2008 | published by: Datamonitor
... Purchase Understand how different each BRIC market is from each other and why. Realise what the contact center growth opportunity within these emerging markets looks like. BRICs are a place for long term investment. This ...  |  read more...
$15,000.00
Can India's Dramatic Contact Center Growth Be Sustained (Market Focus)
12/26/2007 | published by: Datamonitor
... to set up contact center operations in recent years the domestic need to improve customer service has led to an increased adoption of contact center activities. Scope India's growing middle class and increasing consumer purchasing ...  |  read more...
$1,895.00
Contact Center Markets and Technology Databook for India
11/21/2007 | published by: Datamonitor
... trends in contact center demand for in-house and outsourced agent positions in different vertical markets. Reasons to Purchase Determine rates of growth in emerging and mature vertical markets Understand new market opportunities in India ...  |  read more...
$1,295.00
On the Ground in Bangalore: A Business Boom, Bumpy Roads, and Talk of "Tier Two" Cities
9/27/2006 | published by: IDC
... Flash reflects on an August 2006 visit to Bangalore, India, and considers the state of the city's infrastructure and talent base. How are developments impacting the contact center space and the high-tech industry going forward?  |  read more...
$1,500.00
Contact Centers in India (Databook)
7/18/2006 | published by: Datamonitor
... vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE. Scope All market forecasts are from 2004 to 2009 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending ...  |  read more...
$1,295.00
India: Still King Of Offshore? (Market Focus)
6/30/2006 | published by: Datamonitor
... facing outsourcers located in India; The direction of the Indian contact center industry from the standpoint of demand and vertical markets. Highlights India's contact center outsourcing sector continues to grow, but is slowing notably through ...  |  read more...
$1,895.00
Asia Pacific Contact Center Market - End-User Analysis - India
12/21/2005 | published by: Frost & Sullivan
... In this research, Frost & Sullivan's expert analysts thoroughly examine the Indian contact center market. Contact Center Telecom Vendors Need to Provide Complete Solutions to Stay Competitive It is critical in the current contact center ...  |  read more...
$2,500.00
Indian Contact Centers in the Spotlight
5/25/2005 | published by: Datamonitor
... United Kingdom have been quick to use Indian call center services, and despite recent negative press, evidence suggests that this trend is set to continue. Scope Market size and composition: how the Indian contact center ...  |  read more...
$1,295.00
The Future of Contact Center Outsourcing in India and the Philippines
2/25/2005 | published by: Datamonitor
... new agent positions will be added in India & Philippines through 2009. The report explains why and provides strategic recommendations on how to succeed in the two markets. Scope Comprehensive forecasts for offshore outsourced, offshore ...  |  read more...
$2,295.00
Indian Contact Center Outsourcing: Surviving the Shakeout
7/22/2003 | published by: Datamonitor
... survive the inevitable shakeout. This report examines the Indian outsourcing market, focusing particularly on the competitive dynamics of this dynamic marketplace. Scope Forecasts for the Indian outsourced contact center market, given by call centers and ...  |  read more...
$2,295.00