Asia Call Centers Market Research Reports - Data on Call Centers in Asia page 1

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Region:	All Regions > Asia
Category:	All Categories > Technology & Media > Software & Enterprise Computing > CRM & Customer Service > Call Centers

(71 reports matching your criteria)

Asia/Pacific (Excluding Japan) Contact Center Vendor Shares 2012: Steadfastly Revolutioning 1/31/2013 \| published by: IDC ... fruitful area for innovation and it is revolutioning in full steam to be the next-generation contact center that ensures simpler integration and greater functionality, enables customer self-service, and has transformed from a cost center to ... \| read more...	$3,500.00
Russian Call Center Outsourcing Market 2012 10/12/2012 \| published by: RBC.Market Research ... for the eighth time and may be interesting both for the market players (contact centers) and the customers using outsourcing call center services. The review "Russian Call Center Outsourcing Market 2012" ranks the leading contact ... \| read more...	$1,450.00
China Contact Center Outsourcing Services 2012–2016 Forecast and Analysis 7/15/2012 \| published by: IDC ... three types of service providers. The study also provides recommendations on service provider development. China's CCO services market increased from US$812.4 million in 2010 to US$993.0 million in 2011, with 22.2% year-over-year (YoY) growth, driven ... \| read more...	$5,000.00
Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets 6/12/2012 \| published by: Frost & Sullivan ... shares for the leading outsourcers are also provided. The study profiles about 40 leading outsourcers, including global, regional and country-specific companies. Country-level breakdowns are provided for Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New ... \| read more...	$10,000.00
Assessment of the Asia-Pacific Contact Center Market 6/6/2012 \| published by: Frost & Sullivan ... of number of contact centers, number of agents, as well as number of agent positions at an overall Asia Pacific level, as well as by region. Key market trends and market drivers and restraints are ... \| read more...	$20,000.00
China Contact Center Outsourcing Services Market 2011-2015 Forecast and Analysis 8/14/2011 \| published by: IDC ... three types of vendors. The study also provides recommendations on service provider (SP) development. "The fast-growing economy, excellent investment environment, and policy support drove China's contact center outsourcing (CCO) services market, whose size increased from ... \| read more...	$3,500.00
Global and China Micro Electric-Voice Device Industry Report, 2010-2011 2/13/2011 \| published by: Research in China ... and notebook computer field. Such momentous occasions as call center, air traffic control, 911 missions, and stock exchange all employ the office phone headsets of Plantronics which is the world’s No.1 manufacturer of office phone ... \| read more...	$2,000.00
Assessment of Asia Pacific Contact Center Market CY2010 12/31/2010 \| published by: Frost & Sullivan ... of number of contact centers, number of agents as well as number of agent positions at an overall Asia Pacific level, as well as by region. Key market trends and market drivers and restraints are ... \| read more...	$18,000.00
Asia Pacific Contact Center Applications Market H1 2010 12/31/2010 \| published by: Frost & Sullivan ... and Multimedia applications, providing market sizing and market share by application, by country. Trends are also provided based on technology adoption and adoption across different industry sectors as well as by size of contact centers. ... \| read more...	$18,000.00
Asia Pacific Hosted Contact Center Services Market CY 2009 11/20/2010 \| published by: Frost & Sullivan ... examined at a vendor level as well as at a service provider level. Profiles of key hosted vendors and service providers in the region are also provided. Regional analysis is provided for six regions with ... \| read more...	$25,000.00
Asia Pacific Contact Center Services Market CY 2009 10/25/2010 \| published by: Frost & Sullivan ... are included for each region. Pricing and forecast trends are listed and market drivers and restraints are examined. A services split in terms of consulting, implementation and maintenance is provided, as well as adoption trends ... \| read more...	$25,000.00
Asia Pacific Contact Center Applications Market CY 2009 10/21/2010 \| published by: Frost & Sullivan ... and Multimedia applications, providing market sizing and market share by application, by country. Trends are also provided based on technology adoption and adoption across different industry sectors as well as by size of contact centers. ... \| read more...	$25,000.00
Asia Pacific Contact Center Application CY 2009 (Executive Summary and APAC) 10/20/2010 \| published by: Frost & Sullivan ... WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country. Trends are also provided based on technology adoption and adoption across different industry sectors as well as by size of ... \| read more...	$10,000.00
Assessment of Asia Pacific Contact Center Market CY 2009 (Executive Summary and APAC) 9/30/2010 \| published by: Frost & Sullivan ... and Japan. It reports the number of contact centers, agent seats and agents in these markets in CY2009. This research service contains the Executive Summary and the APAC Chapter of the Contact Center Assessment study. \| read more...	$10,000.00
Assessment of Asia Pacific Contact Center Market CY 2009 9/30/2010 \| published by: Frost & Sullivan ... of number of contact centers, number of agents as well as number of agent positions at an overall Asia Pacific level, as well as by region. Key market trends and market drivers and restraints are ... \| read more...	$15,000.00
China's Contact Center Outsourcing Services Market 2009-2014 Forecast and Analysis 8/9/2010 \| published by: IDC ... three types of vendors. The study also provides recommendations on service provider (SP) development. "Although affected by the global economic downturn, China's CCO services market still enjoyed fast growth, from US$605.2 million in 2008 to ... \| read more...	$4,500.00
Japan IP Contact Center System 2009-2013 Forecast and 2008 Analysis 8/19/2009 \| published by: IDC ... In the latter half of 2008, the Japan IPCC system market grew to satisfactory performance supported by appropriation of revenue for 2007 orders in progress and the promising performance of distribution companies such as net ... \| read more...	$5,000.00
China's Contact Center Outsourcing Industry: Opportunities and Challenges 8/11/2009 \| published by: IDC ... country. A sample of the competitive landscape is also provided, as well as recommended strategies for service providers (SPs). "China's CCO services market is a very segmented one, with a host of players but no ... \| read more...	$3,500.00
India and the Philippines: Global Delivery Overview for Contact Centers 4/20/2009 \| published by: IDC ... in the region and is estimated to have 500,000 seats, while the Philippines accounts for almost 10% of Asia/Pacific's call center seats and is estimated to have a capacity of nearly 130,000 seats. "Both countries ... \| read more...	$3,500.00
Japan IP Telephony and Contact Center Systems Channel Analysis 2008 3/27/2009 \| published by: IDC ... channels were also affected. However, sales channels with a low percentage of VoIP equipment sales but a high percentage of services/software development were less affected and reported steady business growth. The sales channel survey also ... \| read more...	$5,000.00
The 2009-2014 Outlook for Unified Communications (UC) and IP Contact Centers (IPCC) in Japan 12/2/2008 \| published by: Icon Group International, Inc. ... (P.I.E.) estimates are given across some 1,000 cities in Japan. For each city in question, the percent share the city is of it’s prefecture and of Japan is reported. These comparative benchmarks allow the reader ... \| read more...	$495.00
The 2009-2014 Outlook for Contact Centres in India 12/2/2008 \| published by: Icon Group International, Inc. ... across over 5,000 cities in India. For each city in question, the percent share the city is of it’s state or union territory and of India as a whole is reported. These comparative benchmarks allow ... \| read more...	$495.00
Japan IP Contact Center Systems 2008-2012 Forecast and 2007 Analysis 8/1/2008 \| published by: IDC ... of IP communication with customers, IP-based systems including that of operators' client terminals, and the availability of unified messaging functions. The IPCC market is also categorized into the platform, application, and services market segments. "To ... \| read more...	$5,000.00
APAC - a framework for contact center growth (Review Report) 2/21/2008 \| published by: Datamonitor ... creating successful go-to-market strategies. Scope Can India's Dramatic Contact Center Growth Be Sustained (Market Focus). The Challenges Posed by China's Rise in Contact Centers (Market Focus). The Challenges of Doing Business in Developed Contact Center ... \| read more...	$3,395.00
APAC - a framework for contact center growth (Executive Presentation) 2/21/2008 \| published by: Datamonitor ... creating successful go-to-market strategies. Scope Can India's Dramatic Contact Center Growth Be Sustained (Market Focus) The Challenges Posed by China's Rise in Contact Centers (Market Focus) The Challenges of Doing Business in Developed Contact Center ... \| read more...	$1,895.00

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