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Region: All Regions > Middle East
Category: All Categories > Technology & Media > Software & Enterprise Computing > CRM & Customer Service
(13 reports matching your criteria)
 
Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market
10/3/2012 | published by: Frost & Sullivan
... the leading outsourcers are also provided. The study profiles about 30 leading outsourcers, including global, regional and country-specific companies. Country-level breakdowns are provided for The United Kingdom, Germany, France, Italy, Spain, Benelux, Scandinavia, Eastern Europe, ...  |  read more...
$6,000.00
Best Practices: Up Close and Personal: Delivering Delight to Banking Customers in the Middle East & Africa Region
8/25/2011 | published by: IDC
... into the realm of delighting customers by exceeding their expectations and pleasantly surprising them. This study outlines the various technologies that can be beneficial in maintaining high levels of service excellence and delighting banking customers, ...  |  read more...
$4,800.00
EMEA Hosted Contact Center Markets
1/10/2008 | published by: Frost & Sullivan
... for the future. This research service examines industry challenges, market trends, drivers and restraints to the adoption of hosted contact centres in EMEA. Technology vendors and service providers that are active in EMEA are profiled, ...  |  read more...
$6,000.00
The Middle East - Bringing The Vendors To The Contact Center Mountain (Review Report)
11/14/2007 | published by: Datamonitor
... burden to the organization; it is a ticked box to show that the organization is looking after its customers. But industrial reform in the Middle East is fast becoming a reality in several industries. Scope ...  |  read more...
$3,395.00
How to profit from contact centers in the Middle East (Strategy Focus)
9/28/2007 | published by: Datamonitor
... the skills and knowledge to do so may not be readily available. Vendors and their partners face a tough challenge. Scope Reform in the Middle East leads to opportunities for vendors but challenges lie ahead ...  |  read more...
$1,895.00
The Middle East - Cash Rich, Services Poor (Market Focus)
9/28/2007 | published by: Datamonitor
... Scope Provides an overview of current market penetration for 11 Middle Eastern countries. Illustrates and analyses how the Middle Eastern market for contact centers is dynamic and embracing change. Discusses the key trends, opportunities and ...  |  read more...
$1,895.00
Contact Centers in Saudi Arabia (Databook)
7/18/2006 | published by: Datamonitor
... vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE. Scope All market forecasts are from 2004 to 2009 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending ...  |  read more...
$1,295.00
Contact Centers in UAE (Databook)
7/18/2006 | published by: Datamonitor
... vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE. Scope All market forecasts are from 2004 to 2009 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending ...  |  read more...
$1,295.00
Contact Centers in Kuwait (Databook)
7/18/2006 | published by: Datamonitor
... vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE. Scope All market forecasts are from 2004 to 2009 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending ...  |  read more...
$1,295.00
Contact Centers in Oman (Databook)
7/18/2006 | published by: Datamonitor
... vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE. Scope All market forecasts are from 2004 to 2009 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending ...  |  read more...
$1,295.00
Contact centers in Cyprus (Databook)
7/12/2006 | published by: Datamonitor
... vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE. Scope All market forecasts are from 2004 to 2009 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending ...  |  read more...
$1,295.00
EMEA Contact Centre Market
3/1/2005 | published by: Frost & Sullivan
... market. With these changes, certain locations in Central and Eastern Europe as well as the Middle East and Africa are emerging as attractive markets due to their many advantages - low-cost labour, affordable real estate ...  |  read more...
$5,000.00
Call Center Component Technologies
12/2/2002 | published by: Datamonitor
... as forecast growth until 2007. Where possible, market shares will be given.Sizes the call center technology market by technology from 2001 to 2007Segments the market by four call center size-bands by country until 2007Segments major ...  |  read more...
$3,395.00