TowerGroup Research Reports

Title	Published	Price
Summer Blockbuster: Consumer Online Banking Moves from Supporting Cast to Lead Actor By: TowerGroup With the number of online banking users increasing at a global compound annual growth rate of 20% through 2012, online banking is poised to become the primary customer touchpoint in the next 10 years. \| more... Search inside this report	7/27/2009	$1,750.00
Global IT Spending Forecast for Risk Management: A Growth Opportunity for Business and Technology By: TowerGroup Globally from 2006 through 2008, financial services institutions' (FSIs') IT spending on risk management grew at a compound annual growth rate (CAGR) of 5.8% to $24.65 billion annually. From 2009 through 2012, \| more... Search inside this report	7/20/2009	$1,750.00
Regulatory Reformation in US Consumer Lending: Permanent Solutions or Quick Fixes? By: TowerGroup A new era of regulatory reformation has begun, a period of compliance-driven lending with greater enforcement, replacing an era when reluctant regulators were slow to enact new consumer protection laws. From July 2008 \| more... Search inside this report	7/6/2009	$1,750.00
Options for Recovery: Tools for Mortgage Lenders to Thrive Past the Bottom By: TowerGroup US mortgage lenders need a mixed set of tactics to address the near-term focus on refinances and the longer-term return of a purchase market. Because of the new US Home Valuation Code of \| more... Search inside this report	7/6/2009	$1,750.00
Risk Management, Operational Excellence, and Customer Retention: Opportunities in the Architecture By: TowerGroup IT spending has declined in 2009, but financial institutions and technology vendors can find mutually beneficial opportunities through investing in the business and IT architecture today. As economic conditions improve, financial services institutions \| more... Search inside this report	7/6/2009	$1,750.00
Decision Management in Consumer Banking: Slowly Moving Toward an Integrated Supporting Framework By: TowerGroup Consumer banks have suffered the consequences of poor decision-making infrastructure, and even banks with no exposure to subprime mortgages are enduring losses. Lines of business too often make critical decisions regarding consumers in \| more... Search inside this report	7/6/2009	$1,750.00
Improving Commercial Loan Origination with Enterprise Content Management By: TowerGroup Although most commercial lenders have implemented document imaging solutions as part of the post-closing process, only a few lenders use imaging as an integral part of the origination process. Managing documents is difficult \| more... Search inside this report	7/6/2009	$1,750.00
The Market for Payments Outsourcing in Europe: An Introduction By: TowerGroup TowerGroup has long believed that outsourcing in Europe is inevitable based on the experience of banks in the United States. Outsourcing covers a range of approaches, not all of which will prove successful \| more... Search inside this report	6/29/2009	$1,750.00
US Regulatory Reform: The Labors of Hercules Revisited By: TowerGroup The five regulatory reform objectives published by the US administration in June 2009 are well intended but would better serve the financial services industry if rewritten to delineate the role of government in the future \| more... Search inside this report	6/29/2009	$1,750.00
Waiting for the (Payments) Hub: A Play in Three Acts By: TowerGroup Payments hubs address the last remaining efficiency frontier available to the payments industry: shared services. As of September 2008, only five publicly announced payments hubs projects were under way globally in an environment \| more... Search inside this report	6/29/2009	$1,750.00
The Conyers and Durbin Credit Card Bills: What They Could Mean for Commercial Cards By: TowerGroup Bills before each house of Congress entitled The Credit Card Fair Fee Act of 2009 have serious implications for commercial cards, the banks that issue them, the merchants that accept them, and the corporates and \| more... Search inside this report	6/29/2009	$1,750.00
Regional Fragmentation of G-20 Systemic Risk Initiatives: The Runes Are Appearing By: TowerGroup Regional systemic risk initiatives that encompass other agendas could fragment the G-20's initiatives, turning Basel-style integrated risk management frameworks into a tower of Babel. Regional initiatives expose the cultural, business, and political sensitivities \| more... Search inside this report	6/22/2009	$1,750.00
North American Securities and Investment Firms' IT Spending: Tightening the Tourniquet as Wounds Heal By: TowerGroup North American securities and investment firms' spending will not return to 2007 levels until after 2012; spending on regulatory compliance will take precedence. IT efficiencies will be led by reductions in proprietary \| more... Search inside this report	6/15/2009	$1,750.00
Survive or Thrive: Risk, Market Share, and the Greater Fool in Financial Services By: TowerGroup A shift in the risk-reward relationship is driving financial services institutions' (FSIs') boards to develop strategic risk statements that are as important as vision statements are to strategy. Operational excellence creates an \| more... Search inside this report	6/15/2009	$1,750.00
Why the Contact Center Still Matters in Retail Banking By: TowerGroup TowerGroup believes that retail banking contact centers must manage to four key performance indicators, regardless of location: cost per contact, customer satisfaction, first-contact resolution rate, and agent utilization. Worldwide spending on contact center \| more... Search inside this report	6/15/2009	$1,750.00
Beyond the Paper Scourge: Unleashing the Business Value of Electronic Content Management By: TowerGroup Each year, manual processes, paper documents, and mailing expenses cost US financial services institutions (FSIs) over $80 billion (USD), which is a figure enterprise content management (ECM) can reduce. Although a mere 10% \| more... Search inside this report	6/8/2009	$1,750.00
Mobile Banking and Payments, April 2009: Leaders, Laggards, and New Trends By: TowerGroup The mobile payments market got a major boost in April from the launch of the first commercially available near field communication (NFC) deployment in Asia. Burgeoning consumer demand is driving new entrants into \| more... Search inside this report	6/8/2009	$1,750.00
Commercial Card IT and Innovation: Not "Star Trek" but Inexorably Moving Forward By: TowerGroup Transaction services, one of the few bright spots in global banking, is receiving discretionary information technology (IT) dollars. IT spend on commercial cards will continue in line with banks' investments in their transaction \| more... Search inside this report	6/8/2009	$1,750.00
Alliance Lite: Not Your Traditional SWIFT Connection By: TowerGroup Alliance Lite is a new service from the Society for Worldwide Interbank Financial Telecommunication (SWIFT) that gives low-volume users access to SWIFT and SWIFTNet without requiring an additional investment in technology. The current \| more... Search inside this report	6/8/2009	$1,750.00
Just Rewards: Adapting the Credit Card Loyalty Feature to a Debit Card World By: TowerGroup Spending on debit cards in the United States exceeded credit card spending for the first time in Q1 2009 as financially weakened, less confident consumers reduced their overall spending and chose to pay now, not \| more... Search inside this report	6/8/2009	$1,750.00
Proposed Short-Sale Restrictions: Five Options Add Up to Big Costs for Compliance By: TowerGroup The security-specific, temporary approach to restrict short selling securities, also called the circuit breaker approach, will impact exchanges most, but broker-dealers and their vendors also must make systems changes to curtail messaging traffic. \| more... Search inside this report	6/1/2009	$1,750.00
The Future of OTC Derivatives: Fighting Through Five Key Challenges By: TowerGroup Regulators around the globe will have a profound impact on the over-the-counter (OTC) market, and broker-dealers will have to change market practice or the regulators will implement even more stringent controls. Despite a \| more... Search inside this report	6/1/2009	$1,750.00
The Implications of the French Delaying the Launch of SEPA Direct Debit By: TowerGroup The April 2009 announcement by the French National SEPA Committee, La Federation Bancaire Francaise, and Banque De France regarding the Single Euro Payment Area (SEPA) is an important indication that SEPA is changing European payments. \| more... Search inside this report	6/1/2009	$1,750.00
Case Study in Mobile Brokerage: ETrade's First-Mover Advantage By: TowerGroup* TowerGroup expects demand for mobile offerings in the United States to rise as the online brokerage market grows from 28 million accounts in 2009 to 33.1 million by the end of 2012. Including \| more... Search inside this report	6/1/2009	$1,750.00
Ready for Prime Time: Emerging Opportunities for Hedge Fund Administrators By: TowerGroup The continued decline in global hedge fund assets expected for 2009 will start to reverse in 2010 as institutional investors regain confidence in alternative investments. Hedge fund administrators will take business away from \| more... Search inside this report	6/1/2009	$1,750.00
Title	Published	Price

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