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Home > List All Publishers > callcentres.net
callcentres.net
Callcentres.net was launched to provide specialized research, analysis and industry information to the Call Center Industry throughout the World. As call centers continue to become an increasingly more important relationship channel between organizations and customers, the need for up to date informative research is imperative to facilitate educated strategic planning. With the rapid changes in customer relationship management driven through the continued evolution of sophisticated technology and e-commerce solutions the call center channel will act as the hub of business transactions for all service orientated organizations facing the challenges of the new millennium. more...
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Thailand Contact Center Industry Benchmarking Report 2008
By: callcentres.net
Why this is essential reading:
Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more
Use the information contained in this report
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more...
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5/1/2008
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$995.00
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Singapore Contact Center Industry Benchmarking Report 2008
By: callcentres.net
Why this is essential reading:
Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more
Use the information contained in this report
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more...
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5/1/2008
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$995.00
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China Contact Center Industry Benchmarking Report 2008
By: callcentres.net
Why this is essential reading:
Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more
Use the information contained in this
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more...
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5/1/2008
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$995.00
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Indonesia Contact Center Industry Benchmarking Report 2008
By: callcentres.net
Why this is essential reading:
Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more
Use the information contained in this report
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more...
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5/1/2008
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$995.00
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Vietnam Contact Center Industry Benchmarking Report 2008
By: callcentres.net
Why this is essential reading:
Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more
Use the information contained in this report
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more...
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5/1/2008
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$995.00
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Philippines Contact Center Industry Benchmarking Report 2008
By: callcentres.net
Why this is essential reading:
Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more
Use the information contained in this report
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more...
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5/1/2008
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$995.00
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India Contact Center Industry Benchmarking Report 2008
By: callcentres.net
Why this is essential reading:
Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more
Use the information contained in this report
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more...
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5/1/2008
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$995.00
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Malaysia Contact Center Industry Benchmarking Report 2008
By: callcentres.net
Why this is essential reading:
Learn about industry benchmarks of performance in areas including: Operations, Human Resources, Technology, Finances, Sales and Revenue generation, Outsourcing and more
Use the information contained in this report
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more...
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5/1/2008
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$995.00
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2007 New Zealand Contact Centre Industry Benchmarking Study
By: callcentres.net
callcentres.net has released it’s annual New Zealand Contact Centre Industry Benchmarking Reports for the tenth year in a row. The 2007 Contact Centre Industry Benchmarking Study, is the most comprehensive, the most widely used,
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7/1/2007
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$850.00
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2007 Australia Contact Centre Industry Benchmarking Study
By: callcentres.net
callcentres.net has released it’s annual Australia Contact Centre Industry Benchmarking Reports for the tenth year in a row. The 2007 Contact Centre Industry Benchmarking Study, is the most comprehensive, the most widely used, and the
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7/1/2007
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$850.00
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Asian Contact Center Industry Benchmarking Report 2007: China, India, Singapore, Thailand, Malaysia and The Philippines
By: callcentres.net
callcentres.net is proud to release the Asian Contact Center Industry Benchmarking Report 2007. The Asian Contact Center Industry Benchmarking Report has become the definitive Asian contact center industry reference.
The Asian Contact Center
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1/1/2007
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$4,950.00
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Design and Engineering of Call Centers- Towards the Perfect Call Center 2000
By: callcentres.net
Following the successful completion of the Australian Call Centre Location Report, callcentres.net has now published a specific report that addresses architectural, engineering and design related issues relating to the physical aspects of Call Centres within
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4/1/2000
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$475.00
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