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The Role of Evolving Technologies: Accelerating Collaboration and Knowledge
By: American Productivity & Quality Center
“APQC set out to understand how leading organizations adapt Web 2.0 approaches to support the knowledge creation and capture needs of their workplace and employees. We were amazed to find just how many organizations have
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5/1/2008
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$395.00
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Retaining Today's Knowledge for Tomorrow's Work Force
By: American Productivity & Quality Center
Scarcity of knowledge and expertise is, and will continue to be, a huge challenge for organizations. Due to the anticipated mass retirement of baby boomers hired during the 1970s and 1980s, knowledge stewardship over time
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3/6/2008
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$395.00
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Leveraging Sox to Optimize Shareholder Value
By: American Productivity & Quality Center
Compliance with SOX regulations is not optional, and many organizations have had little choice but to invest significant financial resources into non-value-adding process documentation, employee training, IT systems, and external consulting. But aside from passive
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11/12/2007
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$316.00
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Reverse Logistics: Backward Practices That Matter
By: American Productivity & Quality Center
“A successful physical reverse network minimizes expense and liability while maximizing reverse velocity, profitability, and asset value recovery. Such programs ultimately lead to innovative practices that improve customer satisfaction and customer loyalty.”- -Subject matter expert
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8/26/2007
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$316.00
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Successfully Embedding Innovation: Strategies and Tactics
By: American Productivity & Quality Center
“It takes time and focused effort for enterprises to shift their paradigms and integrate innovation into their business strategies and cultures. What does an organization do when employees cling to the way things have always
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8/13/2007
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$316.00
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Networks: Compete on Knowledge with CoPs
By: American Productivity & Quality Center
Two employees, separated by thousands of miles, have each developed one half of a business strategy that would propel your organization to the top of its industry. A rookie engineer is about to make a
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5/9/2007
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$200.00
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Risky Business: Employing Enterprise Risk Management
By: American Productivity & Quality Center
With thought leadership provided by Crowe Chizek and Company LLC, this report explores how leading organizations develop an enterprise risk management (ERM) program; define a governance model and support structure; collect, analyze, and share ERM
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3/28/2007
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$316.00
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Next-Generation Contact Center: A Best Practices Snapshot
By: American Productivity & Quality Center
Featuring the subject-matter expertise of Kathryn Jackson of Response Design Corporation, The Next-Generation Contact Center: A Best Practices Snapshot reveals how leading organizations leverage customer information to promote enterprise growth and profitability. Learn how to
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3/21/2007
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$150.00
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Supplier Relationship Management: Collaboration for Win-Win Competitive Advantage
By: American Productivity & Quality Center
Best-practice organizations share their secrets for rationalizing their supply bases to include only the strongest, best-performing, and most collaborative upstream partners and leveraging those partnerships to reduce cost, improve quality, and increase customer satisfaction in
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2/28/2007
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$236.00
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Portfolio Management: Optimizing for Success
By: American Productivity & Quality Center
Learn how leading organizations make effective portfolio selection decisions to maximize product innovation and discover how to view portfolio management from a tactical perspective to maximize innovation in Portfolio Management: Optimizing for Success .
KEY
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1/24/2007
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$495.00
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Leadership Development Strategy
By: American Productivity & Quality Center
Elevate the importance of leadership development, gain an awareness of current development and implementation strategies, and learn how to evaluate leadership development programs for success at the individual and organizational levels in Leadership Development Strategy:
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1/9/2007
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$295.00
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Blueprint for Success: Logistics
By: American Productivity & Quality Center
Begin to view logistics as the key to gain a competitive advantage and discover how to use logistics functions and supporting processes to profoundly impact your organization's bottom line in Blueprint for Success: Logistics .
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12/7/2006
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$495.00
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Blueprint for Success: Procurement
By: American Productivity & Quality Center
Begin to view procurement as as a strategic opportunity for process improvement, cost savings, and increased customer satisfaction with Blueprint for Success: Procurement .
Achieve best-practice performance levels in procurement with the help of APQC's
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11/15/2006
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$495.00
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by the numbers: Finance
By: American Productivity & Quality Center
How do shared services affect cost and quality?
Which finance processes are the most outsourced?
How do organizations perceive outsourcing performance compared to that of insourced processes, and what can be learned from
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11/8/2006
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$199.00
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Business Process Management II: Using Technology to Enable Business Processes
By: American Productivity & Quality Center
Technology must support and enable business processes--and the management of those processes--to transform the enterprise.
Discover what works and what doesn't from the practices of leading organizations in Business Process Management II: Using Technology
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9/26/2006
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$495.00
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Planning, Budgeting, and Forecasting: A Best Practices Snapshot
By: American Productivity & Quality Center
Researched in conjunction with Beyond Budgeting Round Table, Planning, Budgeting, and Forecasting: A Best Practices Snapshot reveals how leading organizations tailor their processes to fit their organizational cultures, align incentives to reach optimal performance rather
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8/7/2006
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$150.00
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Performance Benchmarks: Procurement
By: American Productivity & Quality Center
Learn how leading organizations have begun to grow a competitive advantage by improving the efficiency of their supply chain in Performance Benchmarks: Procurement .
KEY FINDINGS
Although APQC research reveals positive results with respect to automation,
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7/11/2006
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$2,495.00
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Leveraging Knowledge Across the Value Chain
By: American Productivity & Quality Center
Discover why forward-thinking organizations no longer support stand-alone knowledge management programs but are integrating an entire suite of process improvement, learning, and knowledge management approaches to improve performance all across the value chain in Leveraging
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5/24/2006
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$295.00
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Calculating and Reporting Customer Profitability
By: American Productivity & Quality Center
Enhance your customer investment portfolio by creating and executing competitive customer value propositions with Calculating and Reporting Customer Profitability .
KEY FINDINGS
Background and overview of customer profitability initiatives at participant organizations
At best-practice organizations, customer
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4/11/2006
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$295.00
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Inventory Optimization: Balancing the Asset versus Service Tradeoff
By: American Productivity & Quality Center
Discover how leading organizations deal with the conflicting pressures to reduce inventory investments, become more cost effective, and provide top-notch customer service at the same time in Inventory Optimization: Balancing the Asset versus Service Tradeoff .
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4/3/2006
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$495.00
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Performance Measurement in the Public Sector
By: American Productivity & Quality Center
Discover how to meet the increasing demand for services with a decreasing or static budget. Public sector and nonprofit organizations can learn how best-practice organizations design, implement, and sustain their performance measurement systems in Performance
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2/28/2006
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$195.00
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Innovation: Putting Ideas into Action
By: American Productivity & Quality Center
Identify and adopt the common innovation factors found within some of America's world-class organizations. In Innovation: Putting Ideas into Action , both small, less well-known companies and large, global companies demonstrate how successful innovations apply across
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1/23/2006
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$495.00
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by the numbers: Procurement
By: American Productivity & Quality Center
Designed for supply chain executives and managers who want to understand meaningful measures adopted throughout a wide range of industries, evaluate performance through benchmarking, and identify areas of improvement, by the
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10/11/2005
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$199.00
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by the numbers: Logistics
By: American Productivity & Quality Center
Designed for supply chain executives and managers who want to understand meaningful measures adopted throughout a wide range of industries, evaluate performance through benchmarking, and identify areas of improvement, by the
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10/11/2005
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$199.00
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Using Communities of Practice to Drive Organizational Performance and Innovation
By: American Productivity & Quality Center
Determine where communities of practice (CoPs) have the greatest relevancy to business aims (the sweet spot); discover methodologies for creating and sustaining communities across the enterprise and; learn how to integrate CoPs with the existing
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9/7/2005
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$295.00
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