CRM: A Customer Satisfaction Survey

Title	Published	Price
IDC Sales Leadership Board Meeting Notes: October 14 and 15, 2009 By: IDC This IDC Insight is a summary of the IDC Sales Leadership Board meeting of October 14 and 15 in Half Moon Bay, California, with more than a dozen sales and sales operations executives in attendance. \| more... Search inside this report	11/9/2009	$995.00
Co-Branded and Affinity Credit Cards in the U.S., 3rd Edition By: Packaged Facts The market for co-branded and affinity cards is over two decades old. Issuers have worked to make payment cards more attractive to cardholders through value-adding initiatives such as rebates and rewards. This has been a \| more... Search inside this report	11/1/2009	$3,750.00
Vendor Assessment: Customer Care and Billing Industry Short List - Customer Care in the New Energy Economy By: IDC This IDC Energy Insights report will help energy companies evaluate customer care and billing systems, specifically customer information systems (CISs) and customer relationship management (CRM) systems. The focus is on the changes brought by new \| more... Search inside this report	10/29/2009	$4,500.00
IT Support, CRM & Data Processing Services in the US - Industry Market Research Report By: IBISWorld Industry Market Research Synopsis This Industry Market Research report from IBISWorld provides a detailed analysis of the IT Support, CRM & Data Processing Services in the US industry, including key growth trends, statistics, forecasts, the competitive \| more... Search inside this report	10/21/2009	$825.00
Understanding the TCO of SaaS CRM and KM in the contact centre By: Ovum Plc This report looks at the current trends in the hosted contact centre customer relationship management (CRM) and knowledge management (KM) markets, and the effects on enterprise balance sheets of software-as-a-service (SaaS) versus on-premises solutions. It \| more... Search inside this report	10/20/2009	$2,495.00
IT Support, CRM & Data Processing Services in the US - Industry Risk Rating Report By: IBISWorld Industry Risk Ratings Synopsis This Industry Risk Ratings report from IBISWorld evaluates the inherent risks associated with the IT Support, CRM & Data Processing Services in the US industry. Industry Risk is assumed to be 'the \| more... Search inside this report	10/17/2009	$825.00
Marketing Investment Planner 2010: Benchmarks, Key Performance Indicators, and CMO Priorities By: IDC This IDC study on technology marketing investment and resource priorities discusses the results of IDC's seventh annual marketing benchmarks survey of the largest and most influential global technology vendors within the software, hardware, and services \| more... Search inside this report	10/8/2009	$5,000.00
Customer Experience Management is a Key Competitive Differentiator in the Telecoms Space By: IDC This Insight discusses the increasing importance of customer experience management and customer centricity for telecoms \| more... Search inside this report	9/24/2009	$640.00
Delivering Excellent Customer Service Should Be Intrinsic for All Managed Services Providers By: IDC This IDC update discusses the importance of customer satisfaction in any outsourcing and managed services relationship. This is a follow-up to IDC's Asia/Pacific (Excluding Japan) ICT Outsourcing and Managed Services: Is Customer Satisfaction on the \| more... Search inside this report	9/9/2009	$2,000.00
Telecom Services Excellence in Customer Care - Who Cares? The Orange Business Services Strategy to Manage by Customer Loyalty Index By: IDC This IDC Insight reviews the steps Orange Business Services has taken to elevate its customer service operations, transform and industrialize its processes, and expand its customer-centric philosophy throughout corporate programs. This has propelled it to \| more... Search inside this report	8/16/2009	$500.00

Phone: 800.298.5699 (US) or +1.240.747.3093 (Int'l)
Hours: 7:00 a.m. to 7:00 p.m. EST Monday through Friday
Email: customerservice@marketresearch.com
Copyright © 1999-2009, All Rights Reserved, MarketResearch.com
11/23/2009 - 2