This IDC study primarily considers the hardware failure and device satisfaction rates of the major gaming consoles. The data is split by original equipment manufacturer (OEM) brand and is based on survey data from 3Q08. The study also compares console results with other "living room" consumer electronics devices for reference.

"There's a pretty clear relationship between higher satisfaction rates and lower customer support needs," says Lewis Ward, research manager of IDC's worldwide gaming program. "Although Xbox 360 reliability has come a long way, it's clear that Microsoft still has some work to do in this regard and that customer support and console reliability do impact brand loyalty."

Related Reports:
Snapshots Brazil DVDs 2009
Music and Video Retailing in Austria
Music and Video Retailing in Belgium
Music and Video Retailing in Denmark
Music and Video Retailing in Greece
Music and Video Retailing in Hungary
Music and Video Retailing in Ireland
Music and Video Retailing in Norway
Music and Video Retailing in Portugal
Music and Video Retailing in Sweden