For the last several years, there has been growing interest in the use of managed IT services by SMBs. As a result, many new types of providers have been entering the market. In this newly published report, AMI provides a comprehensive view of the evolving managed IT services market among EMEA SMBs by including:
- SMB end-user drivers & demand
- Description of emerging ecosystem and profiles of key players, including IT vendors, telecom companies, distributors, retailers/etailers, MSPs and local channel partners that are offering these managed IT services; and
- Detailed market sizing and forecasts through 2013
The study focuses on remote managed IT services that are delivered based on a recurring fee model (rather than break-fix), and includes the following categories: managed PC, managed server, managed network, managed application, managed storage, managed security, managed communications, help desk and others. The report identifies key target segments by employee size along with their market size opportunity, requirements for success, channels and suggested messaging. The study also examines different levels of service (e.g. remote monitoring only, monitoring & resolution, total management) and their revenue implications, pricing approaches, go-to-market strategies of different providers as well as their key strengths and weaknesses.
AMI used a combination of research approaches to provide a comprehensive view of the market and ensure the findings are as current and accurate as possible reflecting the dynamics in the managed services industry:
- SMB End Users - 1,515 SMBs interviewed in EMEA (France, Germany, UK)
- SMB Channel Partners - 313 CPs structured interviewed in U.K. & several qualitative interviews among VARs/SIs in the region
- MSP Suppliers & Providers - >20 new qualitative interviews with players like telecoms, IT vendors, distributors & retailers, as well as RMM software vendors
- Detailed secondary research
Related Reports:
Energy Management Systems for Commercial Buildings - Energy Efficiency, Commercial Demand Response, and Advanced Building Management Systems
Snapshots Poland IT Services 2009
Worldwide Data Integration and Access Software 2008 Vendor and Segment Analysis
September 2009 HPC User Forum Meeting Notes: HPC Application Scaling Issues
September 2009 HPC User Forum Meeting Notes: HPC Compiler Trends
Worldwide Problem Management Software 2008 Vendor Shares
Asia/Pacific (Excluding Japan) Business Continuity and Disaster Recovery Services 2009-2013: Business Risk Mitigation Expected to Drive Demand in 2010
IT Services Contracts Monthly Datasheet, October 2009
Japan Small and Medium Business Markets Regional Analysis 2009
Japan Server 2009-2013 Forecast and Second-Half 2008 Analysis
|
(0 items)
