A shift in the risk-reward relationship is driving financial services institutions' (FSIs') boards to develop strategic risk statements that are as important as vision statements are to strategy.
Operational excellence creates an environment that allows for greater customer satisfaction through streamlined and effective business processes, which, in turn, enables organic growth.
Although operational and marketplace strategies and tactics used by thriving and surviving FSIs appear similar, those of thriving FSIs achieve different, and better, business outcomes.
As government involvement drives the fundamental direction of FSIs, regulatory compliance will become more complex and financial innovation will be stifled.
Real-time enterprise intelligence technologies enable an FSI to hold its people accountable for business results and still meet compliance mandates as a matter of course.
FSIs focused on survival are falling further behind those that are beginning to thrive, in no small part because thriving institutions integrate risk management with growth strategies.
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