This Government Insights report discusses the NASA Shared Services Center, which has successfully supported approximately 18,000 NASA employees with comprehensive services that allow the employees to conduct their mission-critical work.

"NASA has pioneered the shared services concept, designed management processes, launched aggressive communications with served employees and management, and rigorously tracks all costs and savings," says Adelaide O'Brien, research manager, Government Insights. "Richard E. Arbuthnot, executive director, NASA NSSC describes the implementation of these shared services as 'the ride of a lifetime.' Indeed, he and his team have brought commitment, superior management practices, and a willingness to explore and implement successful processes to their quest for superior services and continuing support of NASA's mission."

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