This IDC study analyses the current and future use of major application packages and supporting technologies; workflow management systems, enterprise resource planning, document management, supply chain management, and customer relationship management (CRM) are among the disciplines discussed. This study also examines the ever-expanding digital universe and the newer technologies organisations are developing to manage and exploit this information growth.

"IDC's 2008-2009 Forecast for Management Survey found that information is power in the corporate world. There are many factors that contribute to the performance of organisations. However, if you had to highlight a key factor today, it would have to be the ability to manage the explosive growth of internal and external information. As a successful CIO, you need to empower the right people with the right information at the right time at the right cost. CIOs are looking to IT applications such as document management systems and CRM systems to do this," says Melissa Martin, senior market analyst, Vertical Markets, IDC Australia.

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