The maturing knowledge process outsourcing (KPO) market represents a significant growth opportunity for vendors. As well as defining KPO, in relation to the broader outsourcing market, this report will assess how vendors can best position their offerings in order to take full advantage of the sector's blossoming potential.
Scope
This report provides a definition of knowledge process outsourcing and illustrates the broad range of services offered by KPO vendors;
It describes the development of the KPO market, from its foundations in the late 1990s, through a period of hype to its current state of maturity;
The report contains in-depth analysis of the leading KPO vendors, from global outsourcing giants to niche KPO specialists;
It also looks at how shifts in sourcing models are causing vendors to look at other low-cost regions, in addition to India, as delivery locations.
Highlights
Knowledge process outsourcing (KPO) represents the next step in the evolutionary cycle of the outsourcing market. Just as the success of IT outsourcing paved the way for the growth of business process outsourcing (BPO), so the growing maturity of the BPO industry has led to the development of KPO.
The origins of the KPO industry can be traced back to the late 1990s, but it was not until 2003 that the market really began to take off. KPO was the subject of a large amount of hype which led many within the industry to make bold claims about how fast it would grow. The intensity of this hype has gradually died away as the market has matured.
Unlike the established horizontal BPO areas, such as F&A and HRO, which focus on non-core aspects of the client's business, KPO involves the outsourcing of core business functions. Clients are often reluctant to relinquish control over such areas, with quality and security being the major areas of concern.
Reasons to Purchase
Defines the KPO market, and illustrates how it fits into the broader business process outsourcing market;
Provides a detailed analysis of the current state of the KPO market;
Offers recommendations to vendors looking to grow their presence in the KPO market.
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