Evolving Medical Information Call Centers through Performance Measurement and Process Improvement

Title	Published	Price
Global Digital Economy - E-Government, E-Health and E-Education Trends By: Paul Budde Communication Pty Ltd This annual report offers a wealth of information on the worldwide development of digital economy in terms of e-government, e-health and e-education. It offers analyses, statistics, forecasts and key trends. It provides insight into National \| more...	11/11/2009	$995.00
Australia - The National Broadband Network By: Paul Budde Communication Pty Ltd This annual report offers a wealth of information on the trends and developments taking place in the e-government, e-health and e-education sectors. The report provides analyses of the issues surrounding the growth of such services \| more...	11/4/2009	$795.00
Collaboration Cubed: Industry, Government, and Academia Working Together to Improve Health By: IDC This Health Industry Insights Perspective examines two case studies involving an innovative and unique three-way collaboration between industry, government, and academia. The first case involves GE Healthcare, the Centers for Disease Control (CDC), the University \| more... Search inside this report	10/27/2009	$1,500.00
Understanding the TCO of SaaS CRM and KM in the contact centre By: Ovum Plc This report looks at the current trends in the hosted contact centre customer relationship management (CRM) and knowledge management (KM) markets, and the effects on enterprise balance sheets of software-as-a-service (SaaS) versus on-premises solutions. It \| more... Search inside this report	10/20/2009	$2,495.00
Telemarketing & Call Centers in the US - Industry Risk Rating Report By: IBISWorld Industry Risk Ratings Synopsis This Industry Risk Ratings report from IBISWorld evaluates the inherent risks associated with the Telemarketing & Call Centers in the US industry. Industry Risk is assumed to be 'the difficulty, or otherwise, \| more... Search inside this report	10/17/2009	$825.00
Telemarketing & Call Centers in the US - Industry Market Research Report By: IBISWorld Industry Market Research Synopsis This Industry Market Research report from IBISWorld provides a detailed analysis of the Telemarketing & Call Centers in the US industry, including key growth trends, statistics, forecasts, the competitive environment including market \| more... Search inside this report	10/14/2009	$825.00
The Market for Wellness Programs and Their Impact on Pharmaceutical, Diagnostic and Device Product Markets By: Kalorama Information At their most basic level, wellness programs represent an attempt to encourage good health and thereby decrease utilization of health care products and services. They have evolved out of necessity from the current U.S. \| more...	10/1/2009	$3,995.00
Online Dieter Research - Quarterly Report 3rd Quarter 2009 By: Marketdata Enterprises Inc. Marketdata Enterprises (the leading analyst of the weight loss market since 1989) operates a website: BestDietForMe.com. This site is now one of the leading weight loss information and analysis portals on the Internet. BestDietForMe essentially \| more...	9/30/2009	$1,345.00
Business Trends 2009 - Knowing Your Contact Center Outsourcing Customer (Customer Focus) By: Datamonitor Introduction A Datamonitor end-user survey analyzing trends in contact center outsourcing procurement through 2009 Scope Trends in current contact center operations and CRM budgets Contact center managers' views on strategic issues including their willingness to outsource operations and preferred \| more...	9/4/2009	$3,395.00
Teleperformance Gains Cloud Cover: Partnering with Genesys and RightNow Technologies in the Hosted Contact Center By: IDC This IDC study examines the September 3, 2009, announcement that Teleperformance has partnered with Genesys in launching a hosted Contact Center On-Demand offering. Genesys will provide the contact center software, and RightNow Technologies will provide \| more... Search inside this report	9/2/2009	$3,500.00

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