This report covers Unified Communications (UC) which is now enabled through IP telephony and Web standards in conjunction with business applications from Microsoft, IBM, Oracle and others. This and other reports incorporate CollabGen’s proprietary multi-dimensional NuViews® visual comparisons1 of customer-premise products and services from major telecommunication vendors including Avaya. Reports can be used as a reference source to analyze information in common formats by various vendor platforms and functions. Generic educational material is available which coincides with these analyses or contact CollabGen for custom research and consulting services. This is Part 1 of 2 parts that address key factors, strategies and initiatives from Avaya to facilitate adoption of Unified Communication systems and applications by end-user organizations. Part 2 covers Avaya Contact Center products.
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