This IDC study provides a 2008-2012 worldwide forecast for the small and medium-sized business (SMB) CRM applications market.

"We believe fast-growing SMB buyers will purchase those CRM solutions that are affordably-priced, easiest to integrate, align most with their business processes, and provide better information about customers for decision makers. Economic forces will impact the short-term horizon but will rebound by the end of the forecast period." - Judy Hodges, research manager, Small and Medium-sized Business (SMB) Enterprise Applications

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