This IDC study provides the market sizing and vendor shares for the worldwide on-demand customer relationship management (CRM) applications software market in 2007 and the forecast for the 2008-2012 time period. Market trends are provided, along with the future market outlook and guidance to CRM software vendors.

"With the current economic environment, IDC expects organizations will take advantage of the delivery model but it will not be a wholesale exodus to the delivery model. On-demand suppliers must sell business benefit and not solely on the delivery model." - Mary Wardley, research vice president, CRM Applications research

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