This IDC study provides 2007 top 10 vendor rankings for the two primary company size segments that make up the SMB market. The top 10 SMB CRM applications vendors are ranked by sales volume and share size. The study provides total market sizing for each of the two segments, a future market outlook, and guidance for SMB CRM software vendors.

"Vendors best positioned in the SMB CRM applications market will be those whose solutions exhibit best practices for a specific industry, can be implemented rapidly, bear immediate value upon use, and afford options in their delivery models." - Judy Hodges, research manager, SMB Applications research

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