This IDC Forecast Update presents an updated five-year forecast for the CRM applications software market that reflects the anticipated impact of the global economic crisis. It updates the previous CRM applications software forecast published in Worldwide CRM Applications 2008-2012 Forecast: First Look. 2007 vendor shares and analysis were published in separate studies for each of the four segments of the CRM applications market.

The information contained in this Forecast Update was derived from the IDC Software Market Forecaster database, as of November 18, 2008.

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