This IDC Forecast Update presents an updated five-year forecast for the Western European CRM market from 2008 through 2012. It updates Western European CRM Applications, Forecast and Analysis 2008-2012 April 2008). The purpose of this update is to identify new trends or changes in assumptions that are influencing European software opportunities and discuss their effects on the European CRM five-year forecast.

This document presents Western European market sizing and five-year growth forecasts for the 16 country markets in Western Europe for CRM applications.

Related Reports:
IDC Sales Leadership Board Meeting Notes: October 14 and 15, 2009
ChangeWave Research Report: Corporate Software Spending: 90 Day Outlook Yet Another Uptick - Software Spending Outlook Improves
Co-Branded and Affinity Credit Cards in the U.S., 3rd Edition
Vendor Assessment: Customer Care and Billing Industry Short List - Customer Care in the New Energy Economy
IT Support, CRM & Data Processing Services in the US - Industry Market Research Report
Understanding the TCO of SaaS CRM and KM in the contact centre
IT Support, CRM & Data Processing Services in the US - Industry Risk Rating Report
Marketing Investment Planner 2010: Benchmarks, Key Performance Indicators, and CMO Priorities
The State of the Art in Sales Enablement: An Intensive Study of Current Practices
Evolving Enterprise Applications 2009 - Increasing the Business Value of Investments in ERP and CRM