This IDC study introduces the vendor assessment model called IDC MarketScape. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success in the marketplace and help anticipate its ascendancy. IT presents IDC's analysis of 13 vendors' relative capabilities across 30 dimensions and nearly 80 attributes. It contains three sections. The first is a definition or description of what characteristics IDC analysts believe make a successful IT training LOB of a technology vendor. These characteristics are based on buyer and vendor surveys and key analysts' observations of industry best practices. The second part is a visual aggregation of multiple vendors into a single bubble-chart format. This display concisely displays the observed and quantities scores of the 13 reviewed vendors. The final section briefly explains the key observations that resulted in a vendor's position in the vendor assessment graph.

"Education customers can be confident that their technology vendors are providing very good instruction in formats that are consistently improving. The vendors are weakest at selling training and position training to ensure their clients maximize the benefits of the technologies they purchase." ? Cushing Anderson, program vice president, IT Education and Training services research

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