This note explores one of the crucial elements of an integrated training and support program for end users: documentation. Business user training consistently ranks as one of the top concerns for IT projects. Managers rank it as a key success factor in over 60% of both portal and ERP projects. Interviews with key stakeholders in applications projects also indicate that training is consistently overlooked as a project consideration.
This note introduces the minimal manual approach for the preparation of business user documentation. Specifically, the note explores:
Three types of business user documentation.
Principles for minimal manual design.
Components of minimal manuals.
Recommendations for optimizing the preparation of minimal manuals.
A key consideration for business user training is documentation. Use the minimum manual approach for optimal training results.
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