In this 250+ page, one-of-its-kind report, FAO Research gathered information directly from the 14 most advanced FAO service providers worldwide - namely, Accenture, ACS, Capgemini, EDS, ExlService, Genpact, Hewlett-Packard, IBM, OPI, Infosys BPO, TCS, Wipro, WNS and Xansa - and, in combination with input from some of the most well-known lawyers and consultants in the sourcing industry, analyzed each firm’s distinct capabilities, overall success in 2006, current challenges and growth potential in the FAO market. FAO Research analyzed and ranked the industry’s most significant FAO suppliers on several critical attributes, including: geographic presence, niche expertise, customer profiles and other key differentiators. The report discusses each service provider’s strengths in detail and the challenges they face as they strive to remain dominant FAO suppliers. It provides the most comprehensive, never-before-explained details about each of the 14 service providers FAO businesses and how they are meeting buyer needs and shaping the industry. The report also features a unique market definition that segments the competitive FAO supplier market into 12 distinct categories, each with different heritages and areas of expertise.
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