This Manufacturing Insights report provides the latest warranty spending data for 2006 and recommendations for manufacturers seeking to improve warranty performance as well as for IT vendors offering warranty solutions for manufacturers.

"Since manufacturers started reporting warranty expenses in 2003, the magnitude of the problem, which amounts to $27 billion annually, has become very visible. Manufacturers can no longer attribute warranty expenses to 'cost of doing business' and must address the problem at its roots, namely improving product quality and creative efficient and agile warranty-quality processes," says Joe Barkai, practice director at Manufacturing Insights.

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