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This IDC study provides LMS vendors with IDC's view of the best industry practices that lead to successful client engagements and increased customer satisfaction, and continue to drive business for their respective companies. It answers questions such as:
Why is it so important for vendors to set expectations up front with their clients regarding measurement and implementation? How are vendors ensuring that their learning solutions align appropriately with client business needs? Why is it important that vendors keep an eye on the future as they engage with their clients?
"More so perhaps than any other segment of the elearning industry, the LMS market has evolved dramatically in recent years," says Peter McStravick, senior research analyst, Learning Services. "As a result, LMS vendors are facing greater pressure than ever to demonstrate the value they can provide their clients."
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