Business process outsourcing is now a mainstream business activity. Rapid growth in outsourcing has resulted in a spurt in the number of providers, many of which do not have the capabilities, financial strength or scalability to service the demands of customers. Barring a few large service providers, there is very little known about the management teams, quality of infrastructure, financial health, services offered and other key parameters. Therefore, global companies looking to outsource some of their functions have to do a lot of homework and due diligence on the vendors. The BPO profiles by ValueNotes aims to help cut down on the time and cost of identifying appropriate partners in India.

These profiles are designed to help:
• Companies looking to outsource/offshore
• Outsourcing consultants evaluate and compare the offerings of Indian vendors
• BPO companies to assess their competitive environment
• American and European BPOs looking for Indian partners
• Researchers and others looking for detailed information on India outsourcing

Some of the companies included in these profiles are ICICI oneSource, WNS, Convergys, 24/7, Eserve, MphasiS, Nipuna, Progeon, Sutherland, Tracmail, Wipro Spectramind and others.

In addition to the company profiles, we have analyzed these key players, by services, revenues, revenue per employee, etc. We have also analyzed interesting trends in M&A, differing strategies employed, location preferences, etc to provide our readers with additional insights. Our sample of 50 companies represents roughly 80% of people employed by third-party BPOs in India.

Our analysis provides a clear direction as to the strategies (or lack of them) employed by leading Indian BPOs, and interestingly, highlights the confusion that many of them face - especially in choosing between focus and diversification. In fact, the emerging theme from this analysis could appropriately be titled “Focused on Diversification”.

The profiles are based on data from a combination of primary contacts with the respective companies as well as secondary research.

Related Reports:
Outsourcing and Offshoring Trends in Consumer Electronics
Traveling Abroad: Global Sourcing Options and the Value Offshore Infrastructure Management Brings to Canadian Businesses
Best Practices in Offshore Outsourcing: View from an Indian Offshore Provider Perspective
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