Recent Customer Service Research for April 2015

The Social media platforms in customer care: integrating tools from multiple vendors
Topics: Customer Service, Telecom Networks, Social Networking
Customer Experience: IT's Role in Customer-Facing Digital Transformation
Topics: Customer Service, Application Software
Marketing Effectiveness Improvements in the Spotlight for Energy Suppliers
Topics: Marketing, Customer Service, Electricity
Global SQM and CEM Market 2015-2019
Topics: Customer Service
Regions: Global
The Social media is entering the mainstream of CSP customer care operations
Topics: Customer Service, Mobile OS, Social Networking
Growth Verticals: Customer Care Outsourcing North America
Topics: Customer Service, Outsourcing
Regions: North America
IDC MaturityScape: Customer Experience
Topics: CRM, Customer Service
Customer Analytics Market by Solution (Data Management/ ETL, Analytical Tools/ Modules, Voice of Customer, Social Media Analytical Tools, Web Analytical Tools, Dashboard and Reporting) - Global Forecasts and Analysis (2014 - 2019)
Topics: Small & Medium Business (SMB), Customer Service, Big Data, Social Networking
Regions: Global
Optimizing the Consumer Communication Service Sales Channel
Topics: Customer Service
The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing
Topics: Customer Service, Outsourcing
Regions: North America
Targeting Transformational Customer Management Services
Topics: CRM, Customer Service, Outsourcing
Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)
Topics: CRM, Customer Service, E-Mail, Interactive Voice Response (IVR)
The Accanto Systems: customer experience management
Topics: CRM, Customer Service
The Customer care systems: worldwide forecast 2014–2018
Topics: CRM, Customer Service
Regions: Global
Customer Experience IT - European Organizations Need Better Advice to Drive Business Value
Topics: Customer Service, General IT Services
Regions: Europe
Worldwide Customer Service Applications 2013 Vendor Shares
Topics: Customer Service
Regions: Global
SAS Key Portfolio Developments: Building on Hadoop and Improving Customer Engagement
Topics: Customer Service, Software & Services Company Reports
The Celcom’s business and IT transformation significantly improves customer experience and loyalty
Topics: Smart Phone, Customer Service, Wireless Company Reports
Maintaining engaged customer relationships in financial services
Topics: General Banking & Financial Services, Customer Service
Global Customer Management Services Market Forecast 2014-2018
Topics: CRM, Customer Service
Regions: Global
Customer Experience Initiatives: Measuring, Monitoring, and Improving the End-User Experience in Technology
Topics: Customer Service, Department Stores
China Customer Care BPO Services 2014–2018 Forecast and Analysis
Topics: Business Outsourcing, Customer Service, Outsourcing
Regions: China
Virtual Agents in the Latin American Market
Topics: Customer Service, Interactive Voice Response (IVR), Social Networking
Regions: South America
U.S. Home-Based Agent Customer Care BPO Services 2014–2018 Forecast
Topics: Business Outsourcing, Customer Service
Regions: United States
Worldwide and U.S. Outsourced Customer Care Services 2014–2018 Forecast
Topics: CRM, Customer Service, Web Hosting, Outsourcing
Regions: United States, Global
Network Operators: The Customer experience management: evaluating effective operator strategies
Topics: Marketing, Customer Service, Big Data
Using Feedback — Internally and Externally — to Enhance the Customer and Employee Experiences
Topics: Customer Service
Working Paper #4 - Deployment and Test of a Retail Digital Communications Network by the United States Postal Service
Topics: Technology, Customer Service, Postal Services, Equipment/Hardware
Regions: United States
Working Paper #5 - Impacting the Customer Experience at a Bank Branch Through a Digital Communications Network
Topics: Technology, General Banking & Financial Services, Customer Service, Equipment/Hardware
Working Paper #6 - Test Results From a Bank Branch Digital Communications Network
Topics: Technology, General Banking & Financial Services, Customer Service, Equipment/Hardware
Customer Analytics case study:
Topics: Customer Service, Retailing Company Reports, E-Commerce & Online Retailing
Insight Report: Best Practice – Ensuring Optimal Customer Service and Relationship Management
Topics: Customer Service, CRM & Customer Service
Infosys BigDataEdge - Customer Management Services
Topics: I - Companies, Customer Service, E-Commerce & IT Outsourcing Company Reports
Customer Experience Analytics: Taking a Closer Look
Topics: CRM, Customer Service
Customer Service for Mobile Brands
Topics: Marketing, Teens (13-19), Smart Phone, Customer Service
Big Data Impacts on Telecom Business
Topics: Servers & Mainframes, Customer Service, Cloud Computing, Big Data
Customer Management Services in the Retail Sector
Topics: Call Centers, Customer Service, Technology
Customer Enablement for Sales Reps: Helping Your Champion to Succeed
Topics: Marketing, Customer Service


About is an online aggregator selling over 400,000 market research reports, company profiles and country profiles from over 720 research firms. Our reports will provide you with the critical business and competitive intelligence you need for strategic planning and marketing research. Coverage includes the US, UK, Europe, Asia and global markets.