Aegis: It's All About Transformational Partnerships
Topics: Customer Service
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Analysis of the Global Customer Experience Monitoring Market
Topics: Smart Phone, Customer Service, eCRM
Regions: Global
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Customer Experience Management (CEM) Market –[VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics] Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2012 – 2017)
Topics: Customer Service, Cloud Computing, Social Networking
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2012 Customer Contact Experience Benchmarks—Consumer Electronics Retailers Industry
Topics: Customer Service, E-Mail, Interactive Voice Response (IVR)
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2012 Customer Contact Experience Benchmarks—Telecommunications Industry
Topics: Call Centers, Customer Service
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2012 Customer Contact Experience Benchmarks—Multi-Channel and Cross-Industry
Topics: Call Centers, Customer Service
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U.S. Home-Based Agent Customer Care BPO Services 2012–2017 Forecast: Home Work Is Working
Topics: Business Outsourcing, Customer Service
Regions: United States
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2012 Customer Contact Experience Benchmarks—Utility Providers Industry
Topics: Call Centers, Customer Service, Electricity
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Customer Contact Experience Benchmarks—PC Manufacturers Industry
Topics: Call Centers, Customer Service, Computer Manufacturing
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Perspective: Using Downstream Data to Improve Customer Service in Brand-Oriented Value Chains
Topics: Customer Service, CRM & Customer Service
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How can auto reach the youth market through customer service?
Topics: Marketing, College Market, General Age, Automotive Manufacturing, Customer Service, Automotive
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How can peer-to-peer customer service reduce costs and increase loyalty for mobile operators?
Topics: Marketing, Teens (13-19), Smart Phone, Customer Service, Peer to Peer, Consumer Loyalty, Wireless
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Youth marketing for banks: peer recommendation and customer service
Topics: Marketing, College Market, Teens (13-19), Banking, Customer Service, Online Banking, Technology, Generation Y, Financial
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Buyer Conversations: How a Mobile Media Company Leverages Social Media for Recruitment, Internal Communication and Customer Engagement
Topics: Customer Service, General Human Resources, Social Networking
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Improving the Customer Experience Through Mobile Customer Care: Opportunities for Next-Generation Mobile Customer Care Services
Topics: Smart Phone, Customer Service, General Telecommunications, Wireless, Mobile/Wireless Payments
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Worldwide Customer Service Applications 2011 Vendor Shares: Service Moves into High Gear with Customer Experience and Social Focus
Topics: Customer Service, CRM & Customer Service, Social Networking
Regions: Global
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Worldwide and U.S. Outsourced Customer Care Services 2012–2016 Forecast
Topics: CRM, Customer Service, Web Hosting, Outsourcing
Regions: United States, Global
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mobileYouth Report 2012: Customer Experience
Topics: Teens (13-19), Smart Phone, Customer Service, General Retailing
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Alpine Access: Vendor Profile Series for Home-Based Agent Services in Customer Care
Topics: Customer Service
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State of the Consumer Support Services Market
Topics: Customer Service
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Telemarketing Services
Topics: Customer Service
Regions: United States
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Delivering a World-Class Customer Experience: Users Speak Out
Topics: Customer Service, General IT Services
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Worldwide and U.S. Outsourced Customer Care Services 2011-2015 Forecast
Topics: Call Centers, Customer Service, Outsourcing
Regions: Global
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What Customers Want: The Experience Transformation Imperative
Topics: Customer Service, Equipment, Billing & Cards
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Consumer Preferences in Customer Service: France
Topics: Customer Service
Regions: France
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Consumer Preferences in Customer Service: China
Topics: Customer Service
Regions: China
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Delivering a World-Class Customer Experience: Transformation from the Outside In
Topics: Customer Service
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Survey: Support Issues Continue To Be a Drag on Customer Experience
Topics: Smart Phone, Customer Service
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CRM Market Trends
Topics: CRM, Customer Service
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Attensity Customer Experience Management
Topics: Customer Service
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KANA SEM version 11
Topics: Customer Service
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The Present and Future of SMS and Web Chat in Customer Service
Topics: Customer Service, Messaging
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Service Usage Personalization and the Role of Convergent Billing
Topics: Customer Service, General Software & Services
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Using task completion rates to understand customer service experiences
Topics: Call Centers, Customer Service
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The emergence of proactive communications in customer service
Topics: Customer Service, Interactive Voice Response (IVR)
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2010 Market Trends Analysis - Joint Stratecast and Telecom Asia Reader Survey Results
Topics: Customer Service, Cloud Computing, Technology, Telecommunications
Regions: Asia
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Enhancing agent-assisted customer support with social communities
Topics: Customer Service, Social Networking
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Worldwide Customer Service Applications 2009 Vendor Shares: Customer Retention Leads in a Down Economy
Topics: CRM, Customer Service, Application Software
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Mobile Operator Customer Service: The Necessity of a Dynamic Multipronged Approach in the SMB
Topics: Small & Medium Business (SMB), Customer Service, Wireless Company Reports
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Delivering a positive customer experience through service assurance
Topics: Customer Service, General Telecommunications, Telecommunications
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Worldwide and U.S. Outsourced Customer Care Services 2010-2014 Forecast: Reckoning with the Aftermath of a Credit Bubble
Topics: Customer Service
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Implementing cross-channel analytics to improve customer loyalty
Topics: Smart Phone, Call Centers, Customer Service, Social Networking
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The value of e-learning and coaching solutions in agent performance
Topics: Call Centers, Customer Service, E-Learning
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Improving the telecoms customer experience using BI solutions
Topics: Customer Service, Application Software, Telecommunications
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Intelligent automation: the rise of personalized IVR in customer self-service
Topics: Customer Service, Interactive Voice Response (IVR)
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Worldwide and U.S. Outsourced Customer Care Services 2009-2013 Forecast Update: In the Wake of the Great Recession
Topics: Call Centers, Customer Service, Outsourcing
Regions: Global
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Assistance Metrics: Consumer Attitudes to and Use of Assistance with Everyday Problems in the UK
Topics: Banking, Consumer Services, Customer Service
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Customer Care Market Review
Topics: CRM, Customer Service
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Customer Experience Management is a Key Competitive Differentiator in the Telecoms Space
Topics: Customer Service, Telecommunications
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Delivering Excellent Customer Service Should Be Intrinsic for All Managed Services Providers
Topics: Customer Service
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