State of the Consumer Support Services Market
Topics: Customer Service
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Telemarketing Services
Topics: Customer Service
Regions: United States
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Delivering a World-Class Customer Experience: Users Speak Out
Topics: Customer Service, General IT Services
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Worldwide and U.S. Outsourced Customer Care Services 2011-2015 Forecast
Topics: Call Centers, Customer Service, Outsourcing
Regions: Global
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What Customers Want: The Experience Transformation Imperative
Topics: Customer Service, Equipment, Billing & Cards
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Consumer Preferences in Customer Service: France
Topics: Customer Service
Regions: France
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Consumer Preferences in Customer Service: China
Topics: Customer Service
Regions: China
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Delivering a World-Class Customer Experience: Transformation from the Outside In
Topics: Customer Service
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Survey: Support Issues Continue To Be a Drag on Customer Experience
Topics: Smart Phone, Customer Service
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CRM Market Trends
Topics: CRM, Customer Service
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Attensity Customer Experience Management
Topics: Customer Service
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KANA SEM version 11
Topics: Customer Service
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The Present and Future of SMS and Web Chat in Customer Service
Topics: Customer Service, Messaging
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Service Usage Personalization and the Role of Convergent Billing
Topics: Customer Service, General Software & Services
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Using task completion rates to understand customer service experiences
Topics: Call Centers, Customer Service
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The emergence of proactive communications in customer service
Topics: Customer Service, Interactive Voice Response (IVR)
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2010 Market Trends Analysis - Joint Stratecast and Telecom Asia Reader Survey Results
Topics: Customer Service, Cloud Computing, Technology, Telecommunications
Regions: Asia
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Enhancing agent-assisted customer support with social communities
Topics: Customer Service, Social Networking
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Social Business Framework: Using People as a Platform to Enable Transformation
Topics: Customer Service, Web 2.0, Social Networking
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Worldwide Customer Service Applications 2009 Vendor Shares: Customer Retention Leads in a Down Economy
Topics: CRM, Customer Service, Application Software
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Mobile Operator Customer Service: The Necessity of a Dynamic Multipronged Approach in the SMB
Topics: Small & Medium Business (SMB), Customer Service, Wireless Company Reports
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Delivering a positive customer experience through service assurance
Topics: Customer Service, General Telecommunications, Telecommunications
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Worldwide and U.S. Outsourced Customer Care Services 2010-2014 Forecast: Reckoning with the Aftermath of a Credit Bubble
Topics: Customer Service
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Implementing cross-channel analytics to improve customer loyalty
Topics: Smart Phone, Call Centers, Customer Service, Social Networking
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The value of e-learning and coaching solutions in agent performance
Topics: Call Centers, Customer Service, E-Learning
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Improving the telecoms customer experience using BI solutions
Topics: Customer Service, Application Software, Telecommunications
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Intelligent automation: the rise of personalized IVR in customer self-service
Topics: Customer Service, Interactive Voice Response (IVR)
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Worldwide and U.S. Outsourced Customer Care Services 2009-2013 Forecast Update: In the Wake of the Great Recession
Topics: Call Centers, Customer Service, Outsourcing
Regions: Global
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Assistance Metrics: Consumer Attitudes to and Use of Assistance with Everyday Problems in the UK
Topics: Banking, Consumer Services, Customer Service
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Customer Care Market Review
Topics: CRM, Customer Service
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Customer Experience Management is a Key Competitive Differentiator in the Telecoms Space
Topics: Customer Service, Telecommunications
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Delivering Excellent Customer Service Should Be Intrinsic for All Managed Services Providers
Topics: Customer Service
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Telecom Services Excellence in Customer Care - Who Cares? The Orange Business Services Strategy to Manage by Customer Loyalty Index
Topics: Customer Service, Consumer Loyalty, Telecommunications Company Reports
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Retail channel strategies: self-service online portals
Topics: Call Centers, Customer Service, Telecommunications
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Worldwide Customer Service Applications 2008 Vendor Shares: Staying in Touch for High Returns
Topics: CRM, Customer Service, Application Software
Regions: Global
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Asia/Pacific Advanced Customer Care and Retention Survey, 2008: Reaching Generation Y
Topics: Customer Service, Generation Y, Telecommunications
Regions: Asia
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The Rise of Social Networking and Emerging Channels in Customer Service (Strategic Focus)
Topics: Customer Service, Communities, Social Networking
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A Customer-Focused Service Assurance Strategy Is the Need of the Hour
Topics: Customer Service, Insurance Company Reports, Technology, Consumer Loyalty
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Proactive Communications Bring Peace to the Customer Service Cold War
Topics: Customer Service, Consumer Loyalty
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Proactive Communications Bring Peace to the Customer Service Cold War
Topics: Customer Service
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North American Customer Service and Support Applications Markets
Topics: Customer Service
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Worldwide and U.S. Customer Care BPO Services 2009-2013 Forecast
Topics: Business Outsourcing, Customer Service
Regions: United States, Global
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Convergys and Intervoice Give Birth to a New Species of Customer Care
Topics: C - Reports, Customer Service
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2009 U.S. Telemarketing Services Industry Report
Topics: Marketing, Customer Service
Regions: United States
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Foundry Builds European Service Center to Improve Customer Support in EMEA (Competitive Update)
Topics: Customer Service
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U.S. Customer Care Interaction and BPO Services 2008-2012 Forecast by Vertical Market
Topics: Customer Service
Regions: United States
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Worldwide Customer Service Applications 2008 Vendor Shares: Economic Uncertainty Will Drive Service Applications
Topics: CRM, Customer Service, Application Software
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Finding the Performance Payoff in Customer Experience
Topics: Management, Customer Service
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Steps towards improved wholesale customer interaction strategies
Topics: Wholesaling, Customer Service
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Knowledge-Driven Customer Service
Topics: Knowledge Management, Customer Service
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