Recent Customer Service Research for August 2015

Customer Experience Management Report—Malaysia Telecommunications 2014
Topics: Customer Service, Telecom Networks
Regions: Malaysia
IDC's 2015 EXPERIENCES Survey: Customer Experience Professionals Are Strategic, Not Just a Buzzword
Topics: CRM, Customer Service
Enhancing the Customer Experience Using Mobile Technologies
Topics: Customer Service
The Customer care systems: worldwide market shares 2014
Topics: Customer Service
Regions: Global
Trends in the Customer Experience Management Market
Topics: Customer Service
Future of Customer Experience with User Interface Technologies (Technical Insights)
Topics: Customer Service
Creating Value in the Evolving CCM Landscape
Topics: CRM, Customer Service
Pharmacy Customer Satisfaction
Topics: Customer Service, Pharmacy & Distribution, Drug Stores
Electronics Retail Customer Satisfaction
Topics: Customer Service, Major Appliances, Small Appliances, Technology
Evolution of the Virtual Sales Rep: Taking Buyer Experience to the Next Level
Topics: Customer Service, B2B
The Potential for Internet of Things (IoT) in Customer Service
Topics: Customer Service, Internet of Things IoT, Big Data, M2M
Digitized Retail 2020: Capturing Emerging Opportunities (Technical Insights)
Topics: Customer Service, E-Commerce & Online Retailing, Technology
Co-creating service experience
Topics: Customer Service
The Social media platforms in customer care: integrating tools from multiple vendors
Topics: Customer Service, Telecom Networks, Social Networking
Marketing Effectiveness Improvements in the Spotlight for Energy Suppliers
Topics: Marketing, Customer Service, Electricity
Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential
Topics: Customer Service
WebRTC in Customer Service: Opportunities and Challenges
Topics: Customer Service
The Changing Landscape for Customer Support and CRM
Topics: CRM, Customer Service
Incorporating Mobility into a Customer Experience Strategy
Topics: Customer Service, Mobile OS
Customer Experience: IT's Role in Customer-Facing Digital Transformation
Topics: Customer Service, Application Software
Customer Experience Monitoring
Topics: Customer Service
Regions: Global
Customer Experience Opportunities: Buyer Needs for Customer Care Analytics
Topics: Customer Service
Global SQM and CEM Market 2015-2019
Topics: Customer Service
Regions: Global
SAS Key Portfolio Developments: Building on Hadoop and Improving Customer Engagement
Topics: Customer Service, Open Source, Software & Services Company Reports
Growth Verticals: Customer Care Outsourcing North America
Topics: Customer Service, Outsourcing
Regions: North America
The Social media is entering the mainstream of CSP customer care operations
Topics: Customer Service, Mobile OS, Social Networking
The Accanto Systems: customer experience management
Topics: CRM, Customer Service
The Customer care systems: worldwide forecast 2014–2018
Topics: CRM, Customer Service
Regions: Global
Worldwide Customer Service Applications 2013 Vendor Shares
Topics: Customer Service
Regions: Global
IDC MaturityScape: Customer Experience
Topics: CRM, Customer Service
Customer Analytics Market by Solution (Data Management/ ETL, Analytical Tools/ Modules, Voice of Customer, Social Media Analytical Tools, Web Analytical Tools, Dashboard and Reporting) - Global Forecasts and Analysis (2014 - 2019)
Topics: Small & Medium Business (SMB), Customer Service, Big Data, Social Networking
Regions: Global
Customer Experience Initiatives: Measuring, Monitoring, and Improving the End-User Experience in Technology
Topics: Customer Service, Department Stores
Optimizing the Consumer Communication Service Sales Channel
Topics: Customer Service
The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing
Topics: Customer Service, Outsourcing
Regions: North America
U.S. Home-Based Agent Customer Care BPO Services 2014–2018 Forecast
Topics: Business Outsourcing, Customer Service
Regions: United States
Targeting Transformational Customer Management Services
Topics: CRM, Customer Service, Outsourcing
Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)
Topics: CRM, Customer Service, E-Mail, Interactive Voice Response (IVR)
Customer Experience IT - European Organizations Need Better Advice to Drive Business Value
Topics: Customer Service, General IT Services
Regions: Europe
The Celcom’s business and IT transformation significantly improves customer experience and loyalty
Topics: Smart Phone, Customer Service, Wireless Company Reports
Customer Analytics case study:
Topics: Customer Service, Retailing Company Reports, E-Commerce & Online Retailing
Insight Report: Best Practice – Ensuring Optimal Customer Service and Relationship Management
Topics: Customer Service, CRM & Customer Service
Customer Experience Analytics: Taking a Closer Look
Topics: CRM, Customer Service
Customer Service for Mobile Brands
Topics: Marketing, Teens (13-19), Smart Phone, Customer Service
Maintaining engaged customer relationships in financial services
Topics: General Banking & Financial Services, Customer Service
Big Data Impacts on Telecom Business
Topics: Servers & Mainframes, Customer Service, Cloud Computing, Big Data
Global Customer Management Services Market Forecast 2014-2018
Topics: CRM, Customer Service
Regions: Global
China Customer Care BPO Services 2014–2018 Forecast and Analysis
Topics: Business Outsourcing, Customer Service, Outsourcing
Regions: China
Virtual Agents in the Latin American Market
Topics: Customer Service, Interactive Voice Response (IVR), Social Networking
Regions: South America
Worldwide and U.S. Outsourced Customer Care Services 2014–2018 Forecast
Topics: CRM, Customer Service, Web Hosting, Outsourcing
Regions: United States, Global
Network Operators: The Customer experience management: evaluating effective operator strategies
Topics: Marketing, Customer Service, Big Data

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