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Recent Customer Service Research for February 2016


BT Moves to Address Poor Customer Service Performance
Topics: Customer Service, Telecommunications Company Reports
Customer Experience Management Study—Australia’s Telecommunications Sector 2015
Topics: Customer Service, Telecom Networks
Regions: Australia
Worldwide Social View Forecast, 2015–2019
Topics: Customer Service, Social Networking
Regions: Global
IDC's 2015 EXPERIENCES Survey: The Challenges and Key Factors in Achieving Superior Customer Experiences
Topics: Customer Service
A Customer Experience Management Market by Touch Points (Company Website, Ranch/Store, Web, and Call Center), by Regions (North America, Europe
Topics: Call Centers, Customer Service, Big Data, Social Networking
Regions: Asia, Europe, Middle East, North America, South America, Global
The Customer care systems: worldwide forecast 2015–2019
Topics: Customer Service
Regions: Global
Worldwide Customer Service Applications Market Shares, 2014: Transition to Cloud Continues
Topics: Customer Service, Cloud Computing
Regions: Global
2015 North America BPO Mergers & Acquisitions Update
Topics: Business Outsourcing, Customer Service, Outsourcing
Regions: North America
China Customer Care BPO Services 2015-2019 Forecast and Analysis
Topics: Business Outsourcing, Customer Service, Outsourcing
Regions: China
Nearshore is All Grown Up
Topics: Business Outsourcing, Customer Service, Outsourcing
Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential
Topics: Customer Service
Digitized Retail 2020: Capturing Emerging Opportunities (Technical Insights)
Topics: Customer Service, E-Commerce & Online Retailing, Technology
Customer Experience Management Report—Malaysia Telecommunications 2014
Topics: Customer Service, Telecom Networks
Regions: Malaysia
Pharmacy Customer Satisfaction
Topics: Customer Service, Pharmacy & Distribution, Drug Stores
Electronics Retail Customer Satisfaction
Topics: Customer Service, Major Appliances, Small Appliances, Technology
Worldwide and U.S. Outsourced Customer Care Services 2015–2019 Forecast: Using the Four Pillars to Drive Customer Experience
Topics: Customer Service, Outsourcing
Regions: United States, Global
The Potential for Internet of Things (IoT) in Customer Service
Topics: Customer Service, Internet of Things IoT, Big Data, M2M
Co-creating service experience
Topics: Customer Service
The Social media platforms in customer care: integrating tools from multiple vendors
Topics: Customer Service, Telecom Networks, Social Networking
Marketing Effectiveness Improvements in the Spotlight for Energy Suppliers
Topics: Marketing, Customer Service, Electricity
WebRTC in Customer Service: Opportunities and Challenges
Topics: Customer Service
The Changing Landscape for Customer Support and CRM
Topics: CRM, Customer Service
Incorporating Mobility into a Customer Experience Strategy
Topics: Customer Service, Mobile OS
Evolution of the Virtual Sales Rep: Taking Buyer Experience to the Next Level
Topics: Customer Service, B2B
Future of Customer Experience with User Interface Technologies (Technical Insights)
Topics: Customer Service
Customer Care Centers in the US - Industry Market Research Report
Topics: Customer Service
Regions: United States
The Customer care systems: worldwide market shares 2014
Topics: Customer Service
Regions: Global
Trends in the Customer Experience Management Market
Topics: Customer Service
Customer Experience: IT's Role in Customer-Facing Digital Transformation
Topics: Customer Service, Application Software
IDC's 2015 EXPERIENCES Survey: Customer Experience Professionals Are Strategic, Not Just a Buzzword
Topics: CRM, Customer Service
Enhancing the Customer Experience Using Mobile Technologies
Topics: Customer Service
Customer Experience Monitoring
Topics: Customer Service
Regions: Global
Customer Experience Opportunities: Buyer Needs for Customer Care Analytics
Topics: Customer Service
Creating Value in the Evolving CCM Landscape
Topics: CRM, Customer Service
Global SQM and CEM Market 2015-2019
Topics: Customer Service
Regions: Global
Customer Experience Analytics: Taking a Closer Look
Topics: CRM, Customer Service
SAS Key Portfolio Developments: Building on Hadoop and Improving Customer Engagement
Topics: Customer Service, Open Source, Software & Services Company Reports
IDC MaturityScape: Customer Experience
Topics: CRM, Customer Service
Growth Verticals: Customer Care Outsourcing North America
Topics: Customer Service, Outsourcing
Regions: North America
The Social media is entering the mainstream of CSP customer care operations
Topics: Customer Service, Mobile OS, Social Networking
Targeting Transformational Customer Management Services
Topics: CRM, Customer Service, Outsourcing
The Accanto Systems: customer experience management
Topics: CRM, Customer Service
The Customer care systems: worldwide forecast 2014–2018
Topics: CRM, Customer Service
Regions: Global
Customer Experience IT - European Organizations Need Better Advice to Drive Business Value
Topics: Customer Service, General IT Services
Regions: Europe
Worldwide Customer Service Applications 2013 Vendor Shares
Topics: Customer Service
Regions: Global
The Celcom’s business and IT transformation significantly improves customer experience and loyalty
Topics: Smart Phone, Customer Service, Wireless Company Reports
Customer Analytics case study: Build.com
Topics: Customer Service, Retailing Company Reports, E-Commerce & Online Retailing
Insight Report: Best Practice – Ensuring Optimal Customer Service and Relationship Management
Topics: Customer Service, CRM & Customer Service
Optimizing the Consumer Communication Service Sales Channel
Topics: Customer Service
Customer Service for Mobile Brands
Topics: Marketing, Teens (13-19), Smart Phone, Customer Service


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