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Recent Customer Service Research for December 2016


Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & hospitality), and Region - Global Forecast to 2021
Topics: Smart Phone, Call Centers, Customer Service
Regions: Global
Chatbots and Artificial Intelligence: Market Assessment, Application Analysis, and Forecasts 2017 - 2022
Topics: Call Centers, Customer Service, Internet of Things IoT, Social Networking
Worldwide Customer Service Applications Market Shares, 2015: Transition to Cloud Continues
Topics: Customer Service, Cloud Computing
Regions: Global
IDC FutureScape: Worldwide Social and Customer Experience 2017 Predictions
Topics: Customer Service
Regions: Global
Global Customer Experience Management Market Research Report 2016
Topics: Customer Service
Regions: Global
IDC MaturityScape Benchmark: Customer Experience in the United States
Topics: General Business Services & Administration, Customer Service
Regions: United States
Aligning Enterprise Collaboration with Customer Experience
Topics: Customer Service
Customer Experience Management Study—Malaysia’s Telecommunication Sector 2015
Topics: Smart Phone, Customer Service
Regions: Malaysia
Customer Experience Management Study—Malaysia's Banking Sector 2015
Topics: Banking, Customer Service
Regions: Malaysia
The Customer Experience OS: The Central Nervous System of the Customer-Centric Enterprise
Topics: Customer Service
Intelligent Virtual Assistant (IVA) Market Analysis By Type (Speech Recognition, Text-to-Speech Recognition), By Service (Customer Service, Market Assistant), By Application (BFSI, Automotive, IT & Telecom, Retail, Healthcare, Education), By End-Use (SMEs
Topics: Smart Phone, Customer Service, Programming & Languages, Application Software, Interactive Voice Response (IVR)
IDC's 2015 EXPERIENCES Survey: The Challenges and Key Factors in Achieving Superior Customer Experiences
Topics: Customer Service
Worldwide Social View Forecast, 2015–2019
Topics: Customer Service, Social Networking
Regions: Global
Sykes - Customer Management Services
Topics: Customer Service
Teleperformance - Customer Management Services
Topics: Customer Service
Ensuring Profitable Customer Web Experiences
Topics: Customer Service
Conversational A.I.: It’s A Bot Time for a New Conversation on Customer Engagement
Topics: Call Centers, Customer Service
WNS - Customer Management Services
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
Tech Mahindra - Customer Management Services
Topics: Customer Service
Customer Experience Management Study—Australia’s Telecommunications Sector 2015
Topics: Customer Service, Telecom Networks
Regions: Australia
BT Moves to Address Poor Customer Service Performance
Topics: Customer Service, Telecommunications Company Reports
The Analytics in customer care: application areas that enable CSPs to deliver personalised interaction
Topics: Customer Service, Telecom Networks
IDC MaturityScape: Customer Experience
Topics: CRM, Customer Service
Worldwide and U.S. Outsourced Customer Care Services 2015–2019 Forecast: Using the Four Pillars to Drive Customer Experience
Topics: Customer Service, Outsourcing
Regions: United States, Global
2015 North America BPO Mergers & Acquisitions Update
Topics: Business Outsourcing, Customer Service, Outsourcing
Regions: North America
Growth Verticals: Customer Care Outsourcing North America
Topics: Customer Service, Outsourcing
Regions: North America
The Social media platforms in customer care: integrating tools from multiple vendors
Topics: Customer Service, Telecom Networks, Social Networking
Marketing Effectiveness Improvements in the Spotlight for Energy Suppliers
Topics: Marketing, Customer Service, Electricity
Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential
Topics: Customer Service
WebRTC in Customer Service: Opportunities and Challenges
Topics: Customer Service
The Changing Landscape for Customer Support and CRM
Topics: CRM, Customer Service
The Potential for Internet of Things (IoT) in Customer Service
Topics: Customer Service, Internet of Things IoT, Big Data, M2M
Incorporating Mobility into a Customer Experience Strategy
Topics: Customer Service, Mobile OS
Pharmacy Customer Satisfaction
Topics: Customer Service, Pharmacy & Distribution, Drug Stores
Electronics Retail Customer Satisfaction
Topics: Customer Service, Major Appliances, Small Appliances, Technology
Co-creating service experience
Topics: Customer Service
A Customer Experience Management Market by Touch Points (Company Website, Ranch/Store, Web, and Call Center), by Regions (North America, Europe
Topics: Call Centers, Customer Service, Big Data, Social Networking
Regions: Asia, Europe, Middle East, North America, South America, Global
Customer Intelligence Market
Topics: Customer Service, Cloud Computing, Social Networking
The Social media is entering the mainstream of CSP customer care operations
Topics: Customer Service, Mobile OS, Social Networking
The Customer care systems: worldwide forecast 2015–2019
Topics: Customer Service
Regions: Global
Digitized Retail 2020: Capturing Emerging Opportunities (Technical Insights)
Topics: Customer Service, E-Commerce & Online Retailing, Technology
Customer Experience Management Report—Malaysia Telecommunications 2014
Topics: Customer Service, Telecom Networks
Regions: Malaysia
China Customer Care BPO Services 2015-2019 Forecast and Analysis
Topics: Business Outsourcing, Customer Service, Outsourcing
Regions: China
IDC's 2015 EXPERIENCES Survey: Customer Experience Professionals Are Strategic, Not Just a Buzzword
Topics: CRM, Customer Service
Enhancing the Customer Experience Using Mobile Technologies
Topics: Customer Service
Nearshore is All Grown Up
Topics: Business Outsourcing, Customer Service, Outsourcing
Evolution of the Virtual Sales Rep: Taking Buyer Experience to the Next Level
Topics: Customer Service, B2B
Global SQM and CEM Market 2015-2019
Topics: Customer Service
Regions: Global
Trends in the Customer Experience Management Market
Topics: Customer Service
Future of Customer Experience with User Interface Technologies (Technical Insights)
Topics: Customer Service


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