CRM & Customer Service Report Categories
CRM & Customer Service Research Reports
2011 Outsourcing Guide for
Contact Center Services
Topics: Business Outsourcing, Call Centers, Outsourcing
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Contact Centre Systems Markets in EMEA
Topics: Call Centers, Interactive Voice Response (IVR)
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Conference Documentation: Pharmaceutical m-Health
Topics: CRM, Internet & e-Health, General Pharmaceuticals
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North American Hosted Contact Center Markets
Topics: Call Centers, Web Hosting
Regions: North America
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Western Europe CRM Applications Vendor Shares, 2010
Topics: CRM, CRM & Customer Service
Regions: Europe
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CRM Market in India 2011
Topics: CRM
Regions: India
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Global Sales Force Automation Software Market 2010-2014
Topics: CRM, Software & Services Company Reports
Regions: Global
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Global Web Analytics Market 2010-2014
Topics: CRM
Regions: Global
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Best Practices: Software-as-a-Service Case Study - IPI Wealth Management Deploys Salesforce.com for Its Advisor Network
Topics: Wealth Management, CRM, Technology, Application Software
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Best Practices in Customer Data Management and Customer Record Management
Topics: CRM, Content Management
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Best Practices: Up Close and Personal: Delivering Delight to Banking Customers in the Middle East & Africa Region
Topics: Banking, CRM, Technology
Regions: Middle East
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China Contact Center Outsourcing Services Market 2011-2015 Forecast and Analysis
Topics: Call Centers
Regions: China
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Worldwide CRM Analytics Applications 2011-2015 Forecast and 2010 Vendor Shares
Topics: CRM
Regions: Global
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Agent Performance Optimization (APO)
Topics: Call Centers
Regions: Global
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US Mobile Business Applications Expenditures By Size of Business, 2010-2015
Topics: CRM, eCRM, IT Spending, Web Hosting
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Worldwide Customer Service Applications 2010 Vendor Shares: Service Differentiation in the Age of Customer Experience
Topics: CRM
Regions: Global
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Worldwide Sales Automation Applications 2010 Vendor Shares: Application Purchasing Shows Strong Growth Against Backdrop of Market Recovery
Topics: CRM
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North American Contact Center Systems Market
Topics: Call Centers
Regions: North America
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Worldwide CRM Applications 2011-2015 Forecast: Moderate Optimism Accompanies a Return to Steady Ground
Topics: CRM
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Worldwide Marketing Automation Applications 2010 Vendor Shares: Aggregation of Shares Among Large Vendors Through Acquisition Behaviors
Topics: CRM
Regions: Global
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Business Strategy: Social Media - Time for Asia/Pacific Banks to Engage in Social CRM?
Topics: Banking, CRM, Electricity Transmission & Smart Grids
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North American Mobile Sales Force Automation (SFA) Market
Topics: Smart Phone, CRM, eCRM
Regions: North America
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Western Europe CRM Applications Forecast, 2011-2015
Topics: CRM
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SAP CRM
Topics: CRM
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Speech Analytics in the Call Center
Topics: Call Centers
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World Web Analytics Market
Topics: CRM
Regions: Global
|
Telemarketing Services
Topics: Customer Service
Regions: United States
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Mexican and Central American and the Caribbean Contact Center Outsourcing Services Markets 2010
Topics: Call Centers, Outsourcing
Regions: Mexico
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Customer Relationship Management (CRM) Market in China 2010-2014
Topics: CRM
Regions: China
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Colombian and Peruvian Contact Center Outsourcing Services Markets 2010
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: Colombia, Peru
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Delivering a World-Class Customer Experience: Users Speak Out
Topics: Customer Service, General IT Services
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Call Center Quality Monitoring Solutions Market Trends
Topics: Call Centers
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Worldwide and U.S. Outsourced Customer Care Services 2011-2015 Forecast
Topics: Call Centers, Customer Service, Outsourcing
Regions: Global
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Social Software Buyer Case Study: National Instruments Selects Lithium for Community Support and to Generate New Product Ideas
Topics: CRM, Software & Services Company Reports, Groupware
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Take over the Traditional CRM with Competitive Customer Experience Management
Topics: CRM
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Best Practices: Taishin Bank — An Analytics-Driven Approach to Profitability
Topics: Banking, Retail Banking, Banking & Financial Services Company Reports, CRM, Technology
|
European End-User Software Trends 2011: Adoption of Enterprise Application Cloud Services
Topics: CRM, Cloud Computing
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Argentinean and Chilean Contact Center Outsourcing Services Markets 2010
Topics: Call Centers, Outsourcing
Regions: Argentina, Chile
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Brazilian Contact Center Outsourcing Services Market 2010
Topics: Call Centers
Regions: Brazil
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What Customers Want: The Experience Transformation Imperative
Topics: Customer Service, Telecommunications Equipment, Billing & Cards
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Privacy and Online Profiles
Topics: eCRM, Internet Privacy
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Call Center Workforce Management
Topics: Call Centers
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Where Offshore Analytics is Heading in 2011
Topics: Business Outsourcing, CRM, eCRM, IT Spending - Financial Services, Talc
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Dialing In: Enhancing the Call Center Experience
Topics: Call Centers
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EMEA Inbound Contact Routing Systems Markets
Topics: Call Centers
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Western European Vertical Markets CRM Applications Spending 2010-2014 Forecast
Topics: CRM
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Consumer Preferences in Customer Service: France
Topics: Customer Service
Regions: France
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Consumer Preferences in Customer Service: China
Topics: Customer Service
Regions: China
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Speech Recognition Applications for Contact Centers Market 2010-2013
Topics: Call Centers
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Oracle CRM On Demand
Topics: CRM
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