Mastering Before Selling: ec4u's Innovative Approach to CRM in the Cloud
Topics: CRM, Cloud Computing, CRM & Customer Service
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Perspective: Health Plan CRM — Driving Consumer Value into the Customer Relationship
Topics: CRM, CRM & Customer Service
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561422.02 Telemarketing Services: State Industry Market Evaluator
Topics: Marketing, Call Centers
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56142 Telephone Call Centers: State Industry Market Evaluator
Topics: Call Centers
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561422 Telemarketing Bureaus and Other Contact Centers: State Industry Market Evaluator
Topics: Marketing, Call Centers
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Western Europe CRM Applications 2012–2016 Forecast Update
Topics: CRM, CRM & Customer Service, Application Software
Regions: Europe
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Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil
Topics: Call Centers, CRM, Outsourcing, CRM & Customer Service
Regions: Brazil
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Capillary Technologies Private Vendor Watchlist Profile: Cloud-Based CRM for the Retail Sector
Topics: CRM, Cloud Computing, CRM & Customer Service, Software & Services Company Reports
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Pennywise Solutions Private Vendor Watchlist Profile: Social CRM with SMB Focus
Topics: Small & Medium Business (SMB), CRM, CRM & Customer Service
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Sales Promotion Services
Topics: Marketing, Call Centers
Regions: United States
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BSS Applications Managed Services for Communications Service Providers
Topics: CRM, Application Software
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Aegis: It's All About Transformational Partnerships
Topics: Customer Service
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A comprehensive study of the UK Call Centres market in 2010, rating & valuing each of the 203 companies that operate in today's market
Topics: Call Centers
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Telephone Call Centers
Topics: Call Centers, General Telecommunications
Regions: United States
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A comprehensive study of the UK Telemarketing market in 2010, rating & valuing each of the 275 companies that operate in today's market
Topics: Marketing, Call Centers
Regions: United Kingdom
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A comprehensive study of the UK Telephone Call Centre Systems market in 2010, rating & valuing each of the 70 companies that operate in today's market
Topics: Call Centers
Regions: United Kingdom
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Top 60 Call centres (Germany)
Topics: Call Centers
Regions: Germany
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Top 500 Call Centres (Global)
Topics: Call Centers
Regions: Global
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Perspective: Leveraging Oracle CRM for Consumer Engagement
Topics: CRM, CRM & Customer Service, Software & Services Company Reports
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Overview on the Latin American Contact Center Applications Markets
Topics: Call Centers
Regions: South America
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Call Centers
Topics: Call Centers
Regions: Global
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Japan ERP, SCM, CRM, and BI Package 2012–2016 Forecast and 2011 Analysis
Topics: CRM, CRM & Customer Service
Regions: Japan
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A Vendor Profile: Alorica
Topics: Call Centers, Web Hosting, Software & Services Company Reports
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Global Sales and Marketing Analytics Market 2011-2015
Topics: Marketing, CRM, E-Commerce & IT Outsourcing Company Reports
Regions: Global
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Analysis of the Global Customer Experience Monitoring Market
Topics: Smart Phone, Customer Service, eCRM
Regions: Global
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Russian Call Center Outsourcing Market 2012
Topics: Call Centers, Outsourcing
Regions: Russia
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Customer Experience Management (CEM) Market –[VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics] Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2012 – 2017)
Topics: Customer Service, Cloud Computing, Social Networking
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Call Centres in the UK - Industry Market Research Report
Topics: Call Centers
Regions: United Kingdom
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Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market
Topics: Call Centers, Outsourcing
Regions: Europe, Middle East
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2012 Customer Contact Experience Benchmarks—Consumer Electronics Retailers Industry
Topics: Customer Service, E-Mail, Interactive Voice Response (IVR)
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Worldwide Contact Center Applications 2011 Vendor Shares: Steadfastly Evolving
Topics: Call Centers
Regions: Global
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2012 Customer Contact Experience Benchmarks—Telecommunications Industry
Topics: Call Centers, Customer Service
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Social Analytics Vendor Profile: Salesforce Radian6
Topics: CRM, Software & Services Company Reports
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2012 Customer Contact Experience Benchmarks—Multi-Channel and Cross-Industry
Topics: Call Centers, Customer Service
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U.S. Home-Based Agent Customer Care BPO Services 2012–2017 Forecast: Home Work Is Working
Topics: Business Outsourcing, Customer Service
Regions: United States
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2012 Customer Contact Experience Benchmarks—Utility Providers Industry
Topics: Call Centers, Customer Service, Electricity
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Call Centres & Integrated Marketing in Australia - Industry Market Research Report
Topics: Call Centers
Regions: Australia
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North American Contact Center Systems Market
Topics: Call Centers
Regions: North America
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Global SaaS-based CRM Software Market 2011-2015
Topics: CRM, Software & Services, CRM & Customer Service, Application Software
Regions: Global
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Business Analytics & Enterprise Software Publishing in the US - Industry Risk Rating Report
Topics: CRM, Publishing, Software & Services, Application Software
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Telemarketing & Call Centers in the US - Industry Risk Rating Report
Topics: Call Centers
Regions: United States
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Global Telecom CRM Market 2011-2015
Topics: CRM, Telecommunications
Regions: Global
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Customer Contact Experience Benchmarks—PC Manufacturers Industry
Topics: Call Centers, Customer Service, Computer Manufacturing
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Perspective: Using Downstream Data to Improve Customer Service in Brand-Oriented Value Chains
Topics: Customer Service, CRM & Customer Service
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Telemarketing & Call Centers in the US - Industry Market Research Report
Topics: Marketing, Call Centers
Regions: United States
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Social CRM Software Market in North America 2011-2015
Topics: CRM, Cloud Computing, Software & Services, CRM & Customer Service
Regions: North America
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North American Hosted Contact Center Market
Topics: Call Centers, Web Hosting
Regions: North America
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How can auto reach the youth market through customer service?
Topics: Marketing, College Market, General Age, Automotive Manufacturing, Customer Service, Automotive
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How can peer-to-peer customer service reduce costs and increase loyalty for mobile operators?
Topics: Marketing, Teens (13-19), Smart Phone, Customer Service, Peer to Peer, Consumer Loyalty, Wireless
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Youth marketing for banks: peer recommendation and customer service
Topics: Marketing, College Market, Teens (13-19), Banking, Customer Service, Online Banking, Technology, Generation Y, Financial
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