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Recent CRM Research for December 2014


Analysis of the North American Mobile Sales Force Automation (SFA) Market
Topics: Smart Phone, Mobile Computing & Portables, CRM
Regions: North America
Convergent Billing Market by Solution (Customer Relationship Management, Settlement and Payment Management, Voucher Management, Mediation), and by Modes (Managed Services, Consulting Services, Training and Education) - Global Forecast to 2019
Topics: Management, CRM, Telecom Networks
Regions: Global
Japan Enterprise Social Business System 2014–2018 Forecast and 2013 Analysis
Topics: CRM, Application Software
Regions: Japan
Multichannel Campaign Management Market by Software, by Service (Consulting, Training and Support, System Implementation and Integration), by End Users (Advertisers, Publishers, Enterprise), Vertical and Region - Market Forecasts and Analysis (2014 - 2019
Topics: Internet Advertising, CRM, E-Mail, Application Software
Business Applications Markets in China
Topics: CRM, Application Software
Regions: China
Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
Topics: CRM
Regions: United States
Targeting Transformational Customer Management Services
Topics: CRM, Customer Service, Outsourcing
Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)
Topics: CRM, Customer Service, E-Mail, Interactive Voice Response (IVR)
The Accanto Systems: customer experience management
Topics: CRM, Customer Service
The Customer care systems: worldwide forecast 2014–2018
Topics: CRM, Customer Service
Regions: Global
North America Software Channel 2013 Vendor Shares
Topics: CRM, Application Software, Middleware
Regions: North America
Skills for Success in Vendor and Sourcing Management
Topics: Management, CRM, Application Software
Software Services Research Digest H1 2014
Topics: CRM, Outsourcing, Software & Services Company Reports, Design & Development, General Software & Services, Application Software
Global Customer Management Services Market Forecast 2014-2018
Topics: CRM, Customer Service
Regions: Global
Western Europe CRM Applications 2014-2018 Forecast
Topics: CRM, CRM & Customer Service, Application Software
Regions: Europe
Telecom IT Services Market by Solutions(CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others), & by Deployment - Global Forecast to 2019
Topics: CRM, Supply Chain Management, Cloud Computing, Equipment/Hardware, Networks
Regions: Global
Global SaaS-based CRM Software Market : 2014-2018
Topics: CRM, Software & Services, CRM & Customer Service, Application Software
Regions: Global
CRM Applications Markets - China
Topics: CRM
Regions: China
Worldwide Sales Automation Applications 2013 Vendor Shares
Topics: CRM
Regions: Global
Vendor and Sourcing Management - The Building Blocks of Relationship Management
Topics: CRM, Application Software
Worldwide Marketing Automation 2013 Vendor Shares
Topics: Technology, CRM
Regions: Global
Call Tracking Software: Companies, Solutions, and Market Outlook 2014 - 2019
Topics: CRM, Application Software
Pharmaceutical Sales Management: Sharpening Customer-Centric Strategies to Restore Access and Strengthen Relationships
Topics: CRM, Manufacturing, Packaging & Detailing
Zoho Company Report: Focussing on CRM Activities
Topics: CRM, E-Commerce & IT Outsourcing Company Reports, Software & Services Company Reports
Business Analytics & Enterprise Software Publishing in the US - Industry Risk Rating Report
Topics: CRM, Publishing, Software & Services, Application Software
Think Big, Start Small, and Scale Fast: GDF SUEZ Energia Italia's Cloud CRM Platform Based on salesforce.com, Delivered by WebResults
Topics: CRM, Energy Company Reports, Cloud Computing
ZOHO Company Profile, focussing on CRM Activities
Topics: CRM, Software & Services Company Reports
Customer Experience Analytics: Taking a Closer Look
Topics: CRM, Customer Service
Consumer Marketing 2014-2015
Topics: Direct Marketing, Marketing, Market Research, Email Marketing, Outdoor Advertising, Television Advertising, CRM, Multicultural, Consumer Loyalty, Big Data, Social Networking
Regions: United States
VoC Within Gold's Gym's CX Strategy: Using Medallia
Topics: CRM
CRM Market in India 2014
Topics: CRM
Regions: India
Big Data in Telecom in Europe, 2013: Enhancing Analytical Maturity with New Technologies
Topics: CRM, B2C, Big Data
Regions: Europe
Western Europe Vertical Markets IT Solutions Investment Plans, 2014: Unified Communications and Business Intelligence/Analytics Driving New Solutions Demand — An IDC Survey
Topics: CRM, IT Services, IT Spending, Equipment/Hardware
Regions: Europe
Worldwide and U.S. Outsourced Customer Care Services 2014–2018 Forecast
Topics: CRM, Customer Service, Web Hosting, Outsourcing
Regions: United States, Global
U.S. 2014 SMB Mobile Enterprise Application Deployment Survey: The Impact of an Evolving Device Usage Story
Topics: Small & Medium Business (SMB), CRM
Regions: United States
Worldwide CRM Applications 2014–2018 Forecast and 2013 Vendor Shares
Topics: CRM
Regions: Global
Using Personalization to Increase Conversion Rates: BrightInfo Private Vendor Watchlist Profile
Topics: CRM
From token loyalty to meaningful relationships: How loyalty programs and Big Data Analytics are facilitating CRM in the retail sector
Topics: CRM, Technology, Big Data
Global Customer Relationship Management (CRM) Market 2014-2018
Topics: CRM
Regions: Global
Business-to-business Marketing 2014-2015
Topics: Marketing, Market Research, Email Marketing, CRM, B2B
Worldwide SaaS CRM Applications 2013–2017 Forecast and 2012 Vendor Shares
Topics: CRM
Regions: Global
Netnography Trends
Topics: Internet Advertising, CRM, Communities
Regions: Global
Mobile Sales Force Automation Solutions Market Insight
Topics: Smart Phone, Mobile Computing & Portables, CRM, Application Software
KANA: A Digital-First Road Map for Public Sector CRM
Topics: CRM, CRM & Customer Service
The Role of Point of Sales Systems in Customer-Centric Omnichannel Retail
Topics: Smart Phone, CRM, Technology, Mobile/Wireless Payments
Worldwide CRM Analytics Applications 2013–2017 Forecast and 2012 Vendor Shares
Topics: CRM, CRM & Customer Service
Regions: Global
Customer Relationship Management (CRM) Software
Topics: CRM, Application Software
Regions: Global
IDC's Social Business Taxonomy, 2013
Topics: CRM, Application Software, Social Networking
Assessment of Emerging IT Services and Software Markets in Sub-Saharan Africa (Excluding South Africa)
Topics: Hardware, CRM, IT Services, Application Software
Regions: South Africa
Xerox Services - CMS in Retail Sector
Topics: X - Companies, Computer Equipment Company Reports, CRM


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