Billing and Payment Research Reports
The Future of Billing in European Retail Energy Markets
Topics: Electricity, Regulation, Billing and Payment
Regions: Europe
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Business Strategy: The New Customer Care and Billing - Big Bang or Bits
Topics: Electricity, General Utilities, Billing and Payment
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Perspective: Helping Utility Customers Understand Their Bills
Topics: Electricity, General Utilities, Billing and Payment
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Consumer attitudes to billing, payment & smart metering in the Australian residential electricity & gas market
Topics: Natural Gas, Electricity, Equipment, Billing and Payment, Gas Utilities, Smart Meters
Regions: Australia
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Billing presentment and the changing utility billing landscape
Topics: Electricity, General Utilities, Billing and Payment, Gas Utilities
Regions: United Kingdom
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Best Practices in Utilities Customer Retention
Topics: Electricity, Equipment, General Utilities, Billing and Payment
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Customer Satisfaction, Smart Meters and the Utility Billing Process
Topics: General Utilities, Billing and Payment, Electricity Transmission & Smart Grids, Smart Meters
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EU 27 Retail Energy Price Dataset (January 2010)
Topics: B2B, B2C, Retailing, Utilities, Electricity, Billing and Payment, Gas Utilities
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EU 27 Retail Energy Price Dataset (December 2009)
Topics: B2B, B2C, Retailing, Electricity, Billing and Payment, Gas Utilities
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EU 27 Retail Energy Price Dataset (November 2009)
Topics: Electricity, Equipment, Billing and Payment, Gas Utilities
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Vendor Assessment: Customer Care and Billing Industry Short List - Customer Care in the New Energy Economy
Topics: CRM, Electricity, Billing and Payment
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Clear Light at SAPPHIRE 2009
Topics: General Utilities, Billing and Payment
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Customer Switching in Australian Electricity
Topics: Electricity, Billing and Payment
Regions: Australia
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A Broader Market for Prepayment Metering: Moving Beyond Payment-Challenged Customers
Topics: Electricity, Billing and Payment
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Automated Meter Reading (AMR) Market Report 2007
Topics: Electricity, Billing and Payment
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Tell Me More: What Customers Want on Their Monthly Bills
Topics: Energy, General Utilities, Billing and Payment
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Who Has What? Predictive Modeling Using Customer Billing Data
Topics: Energy, Billing and Payment
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Desire for Predictability Driving Adoption of Fixed Bills
Topics: Electricity, Billing and Payment
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Consumer Reaction to Rising Energy Prices
Topics: Pricing & Markets, Energy & Resources, General Utilities, Billing and Payment
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EMACS 2006 - Improving Customer Satisfaction: Highlights of Utility Successes
Topics: CRM, Billing and Payment
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Outlook 2003 Highlights: Increasing Your Odds of Success
Topics: Energy & Resources, Billing and Payment
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Will Business Customers Shell Out for Higher Reliability? How Energy Retailers Can Capture Market Share Through Premium Power Offers
Topics: Energy & Resources, General Utilities, Billing and Payment
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Will Customers Pay in Advance? And Should They? A Look at U.S. Prepayment Metering Systems
Topics: Billing and Payment
Regions: United States
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Selling Stability: A Review of the Risks and Rewards of Fixed Billing
Topics: Electricity, General Utilities, Billing and Payment
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When Is Utility Customer Service Good Enough for Business Customers? How Satisfaction Differs by Utility Type
Topics: General Utilities, Billing and Payment
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Customer Insights Update, February 2005
Topics: Energy & Resources, General Utilities, Billing and Payment
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Extended Expert View: Bad Debt in UK Residential Retail
Topics: Billing and Payment
Regions: United Kingdom
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Monitoring, Metering and Billing Systems for Utilities
Topics: Billing and Payment
Regions: United States
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U.S. Utility Customer Information System and Outsource Billing Markets
Topics: Billing and Payment
Regions: United States
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North American Markets for Electronic Utility Customer-Interface Systems
Topics: Billing and Payment
Regions: North America
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