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Direct Competition for Direct Connect: Good Idea?

Published by: Jupiter Research Corporation

Published: Jul. 25, 2003 - 4 Pages


Table of Contents


Table of Figures



1. Wireless Communication Technology Priorities of Consumers

2. Impact of Call Setup, Latency on Conversation

Abstract

Nextel Communications differentiates itself by providing Direct Connect's Click to Chat service. With the rollout of competing 2.5G networks almost complete, other carriers are considering deploying versions of Click to Chat over their data networks to compete with Nextel.
Key Questions
To what extent do consumers want Click to Chat services?
Which level of functionality is required to compete effectively?
Which customers benefit most from Click to Chat?
Lead Analyst: Avi Greengart
Contributing Analysts: Michael Gartenberg, Melissa Stock


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