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Published by: Mintel International Group Ltd.
Published: Aug. 1, 2003 - 83 Pages
Table of Contents
Introduction & Abbreviations
- Introduction
- Other Relevant Reports
- Definition
- Abbreviations & Terms
- Abbreviations
- Terms
Executive Summary
- Slow, Steady Growth
- Number And Condition Of Cars On The Road Impact Market
- Chains Capture High Volumes
- Specialty Chains Hottest Sector
- Muffler Specialists Expand Services
- Limited Advertising For Many Retailers
- The Maintenance & Repair Consumer
- Consumers Appear To Be Loyal
- DIY Trends
- The Future Of Auto Maintenance & Repair
Market Drivers
- Automobile Travel
- Figure 1 Total U.S. Registered Vehicles And Estimated Miles Driven, 1996-2001
- The Commute
- The Auto Market
- Vehicle Longevity
- Figure 2 Median Age Of U.S. Car And Light Truck Fleet, 1993-2002
- Figure 3 U.S. Automobile Sales, 1997-2002
- Figure 4 U.S. Automobile Fleet Sales, Luxury/Sports Cars And Suvs, 1997-2002
- Increasing Length Of Warranty On New Cars
- Clean Air Acts
Market Size & Trends
- Market Size
- Figure 5 Total Retail Sales Of Automobile Maintenance And Repair Services, At Current And Constant Prices, 1998-2003
- Graph 1 Trends In Sales Of Auto Maintenance And Repair, At Current And Constant Prices, 1998-2003
Retail Distribution
- Overview
- Figure 6 Number Of Automobile Service Outlets*, By Channel, 2001 & 2003
- Graph 2 Number Of Auto Service Outlets, By Channel, 2003
- Independent Garages And Gas Stations
Dealerships
- Figure 7 Number Of Automobile Dealerships Outlets, 1998-2003
Specialty Chains
- Figure 8 Number Of Specialty Auto Maintenance Chain Outlets, 1998-2003
General Service Chains
- Figure 9 Number Of General Auto Maintenance Chain Outlets, 1998-2003
Service Suppliers
- Overview
- Leading Dealerships
- Figure 10 Top Dealerships, By Number Of Outlets, 2001 & 2003
- General Motors
- Ford
- Daimlerchrysler
Leading Specialty Chains
- Figure 11 Top Specialty Auto Service Chains, By Number Of Outlets, 2001 & 2003
- Wal-Mart Tire & Lube Express
- Jiffy Lube
- Pennzoil 10-Minute Oil Change
- Valvoline Instant Oil Change/Valvoline Express Care
- Aamco Transmissions
Leading General Service Chains
- Figure 12 Top General Service Chains, By Number Of Outlets, 2001 & 2003
- Midas Auto System Experts
- Firestone Mastercare Car Service Centers
- Sears Auto Centers
- Meineke Car Care Centers
- The Pep Boys-Manny, Moe & Jack
- Goodyear Gemini Auto Service Centers/Just Tires
- Monro Muffler Brake
- Precision Tune Auto Care Centers
- Penske Auto Centers
Gas Stations
Advertising & Promotion
- Overview
- Major Companies And Brands
- Aamco
- Daimlerchrysler
- Firestone Mastercare
- Ford Motorcraft
- Gm Goodwrench
- Goodyear/Gemini Automotive Care Centers
- Jiffy Lube
- Meineke
- Midas
- Pennzoil 10-Minute Oil Change
- The Pep Boys
The Consumer
- Introduction
- Household Vehicle Ownership
- Figure 13 Household Vehicle Ownership, April 2001-May 2002
Household Use Of Car Maintenance & Repair Services
- Figure 14 Had Some Car Service In The Last 12 Months, June-September 2002
- Figure 15 Had Some Car Service In The Last 12 Months, By Age Of Head Of Household, June-September 2002
- Figure 16 Had Some Car Service In The Last 12 Months, By Household Income, June-September 2002
- Single Vehicle Households
- Figure 17 Had Some Car Service In The Last 12 Months, By Model Year Of Oldest Car In Household, June-September 2002
- Figure 18 Had Some Car Service In The Last 12 Months, By Type Of Vehicle, June-September 2002
- Figure 19 Had Some Car Service In The Last 12 Months, By Domestic Vs. Foreign, June-September 2002
- Figure 20 Had Some Car Service In The Last 12 Months, By Whether Vehicle Has Extended Warranty, June-September 2002
- Figure 21 Had Some Car Service In The Last 12 Months, By Weekly Miles Traveled, June-September 2002
Where Vehicles Are Serviced
- Figure 22 Where Car Was Serviced, June-September 2002
- Graph 3 Where Car Was Serviced, June-September 2002
- Figure 23 Where Car Was Serviced, By Race/Ethnicity, June-September 2002
- Figure 24 Where Car Was Serviced, By Age Of Head Of Household, June-September 2002
- Figure 25 Where Car Was Serviced, By Household Income, June-September 2002
- Single Vehicle Households
- Figure 26 Where Car Was Serviced, By Type Of Vehicle, June-September 2002
- Figure 27 Where Car Was Serviced, By Domestic Vs. Foreign, June-September 2002
- Figure 28 Where Car Was Serviced, By Whether Vehicle Has Extended Warranty, June-September 2002
Site Of Muffler Service
- Figure 29 Site Of Muffler Service, June-September 2002
Diy Vehicle Maintenance
- Figure 30 Level Of Maintenance Respondents Perform Themselves, May 2003
- Figure 31 Level Of Maintenance Respondents Perform Themselves, By Gender, May 2003
- Figure 32 Level Of Maintenance Respondents Perform Themselves, By Age, May 2003
- Figure 33 Level Of Maintenance Respondents Perform Themselves, By Household Income, May 2003
- Figure 34 Level Of Maintenance Respondents Perform Themselves, By Region, May 2003
Behavior And Attitudes Toward Repair Purchases
- Figure 35 Behavior And Attitudes Regarding Car Service, May 2003
- Figure 36 Behavior And Attitudes Regarding Car Service, By Gender, May 2003
- Figure 37 Behavior And Attitudes Regarding Car Service, By Age, May 2003
- Figure 38 Behavior And Attitudes Regarding Car Service, By Household Income, May 2003
- Figure 39 Behavior And Attitudes Regarding Car Service, By Level Of Maintenance Performed, May 2003
Future & Forecast
- Future Trends
- Historic Highs For Car & Truck Sales
- Figure 40 Total U.S. Volume Sales Of Cars And Light Trucks, 1997-2002
- Trends In Automotive Sales
- Possible Increase In Dealerships' Share
- Increasingly Complex Vehicles
- Demographic Trends
- Longer Commutes
Market Forecast
Forecast
Figure 41 Forecast Of U.S. Automobile Maintenance And Repair Service Sales, At Current And Constant Prices, 2003-2008
Graph 4 Forecast Trends In Sales Of Auto Maintenance And Repair Services, At Current And Constant Prices, 2003-2008
Forecast Factors
Appendix: Trade Associations
Appendix: Research Methodology
- Consumer Research
- Sampling & Weighting
- Presentation & Definition
- Further Analysis
Trade Research
- Informal Trade Research
- Formal Trade Research
Desk & Internet Research
Sources
Definitions
Forecasts
Appendix: What Is Mintel?
Mintel Publications
MINTEL Services
- Product Retrieval
- Retail Audits
- Tailored Research
- Global New Products Database
Research Support/Consultancy/Mic
- The Mintel Information Centre (Mic)
- Pr Research
AbstractThe $124 billion automobile maintenance and repair market has grown 26% from 1998-2003 (11% at constant prices). The market has seen steady increases over the period due to strong car sales, longer commute times (and miles driven) and a growing preference for services through dealerships, who typically charge higher prices.
In 2003, excluding independent garages and gas stations, there are 43,000 car service outlets in the U.S., more than half of which are automobile dealerships. Specialty chains account for nearly one in three outlets, and general service chains nearly one in six. Of the three-dealerships, specialty chains and general service shops-specialty chains have shown the strongest growth in terms of number of outlets, increasing some 10% from 2001-2003, compared to a 2% increase in number of dealer outlets and 6% decrease in general service outlets. Growth is attributed to convenience of service, with the bulk of specialty chains focused on quick turnaround of vehicle maintenance.
As the number of cars on the road and miles driven in the U.S. continues to grow, understandably so will the market for maintenance and repair services, but the speed with which it grows and which outlet types will prosper will shift. A trend towards purchasing luxury cars will lead more vehicle owners to the dealership for service, inflating sales at a faster rate, while the speed of service and competitive prices of specialty chains will raise the volume of lower priced services rendered. Additionally, with the engines and systems of automobiles becoming more complex, fewer vehicle owners will be willing or able to handle more advanced maintenance and repair themselves.
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