|
Published by: TowerGroup
Published: Mar. 31, 2003 - 16 Pages
Table of Contents
Introduction
Simplifying the Delivery Channel Technology Morass
Evolve, or Risk Extinction
An Increasing Complexity of Relationships Between Bank and Customer
Managing the Value Proposition: Increasing Service and Sales Effectiveness
Improving Customer Service/Satisfaction
The Customer Interaction Management Hub
Operational Data Store and Data Management
System Interoperability
Business Functionality
Performance and Scalability
Reliability and Management
Smart Deployment of a CIM Hub
Using the CIM Hub to Deliver Actionable CRM
Providing Consistent Customer Information
The CIM Hub as Channel Integrator
Added Benefits of Deploying a CIM Hub
Decreasing Operational Risk
Decreasing Operational Costs
ConclusionAbstractThere is little doubt left that an integrated approach to the delivery of financial products and services benefits both the customer and the bank. Technology solution providers have recently begun to offer front-office systems that could be extended to multiple delivery channels
Get Full Details About This Report >>
|
