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Cutting-Edge Claims: Defining Operational Excellence

Published by: TowerGroup

Published: Feb. 19, 2003 - 8 Pages


Table of Contents


Introduction

P&C Claim Systems: A Retrospective

Initial Field Technology

Cycles of Delay and Cost

Looking for Technology Solutions

Islands

A Holistic Mode of Operations

Keys to Flexible Architecture Success

Conclusion

Abstract

Even though carriers have implemented advanced technology to assist their claims areas, it may only address obvious inefficiencies and gross cost issues. TowerGroup recommends the re-evaluation of claims operations as a basis for the introduction of a holistic approach to IT development and business success

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