|
|
Voice Business Outsourcing: Creating a leasing option for speech recognition technologyPublished by: Datamonitor Published: Nov. 28, 2002 - 38 Pages Table of ContentsOverview Introduction With so many options, how are potential customers or partners able to determine which voice business outsourcer meets their outsourcing needs? This executive report analyzes the market for outsourced voice business. It examines the existing and future options available, and provides guidance for the opportunities and pitfalls voice business outsourcers will face going forward. The report specifically deconstructs four categories of voice business outsourcers through SWOT analysis. Scope Identifies and analyzes the selling points and inhibitors for outsourced voice business Segments the voice business outsourcing market into four categories, providing a snapshot of the evolution, who, what, and why of each category Assesses the current state and future potential of each category of voice business outsourcer through SWOT analysis Includes Datamonitor’s opinion of the future trends that will affect the market Report Highlights The market for outsourced voice business is growing more quickly than CPE solutions at present. Drivers such as access to the latest technologies could further propel growth - even in a strong economy - if industry-created inhibitors such as pricing confusion can be diffused. Call center outsourcers and independent voice business service providers have taken leading steps in the market. However, IVR outsourcers are beginning to migrate CPE touchtone IVR customers to outsourced voice business solutions, and telcos are beginning to evaluate the opportunity to dominate an emerging market. Reasons to Purchase Identify partnership opportunities to take advantage of current and future market opportunities Shape marketing and sales messages to emphasize the short- and long-term drivers for outsourcing voice business Benefit from category-specific analysis that identifies the Strengths, Weaknesses, Opportunities, and Threats for each category Recognize current market inhibitors over which outsourcers have some control Learn Datamonitor’s opinion of the future trends that will affect the market OUTSOURCING TRENDS, SELLING POINTS, AND INHIBITORS Outsourcing trends by geography Learn Datamonitor’s estimates of total IT outsourcing for the US and major European markets. Selling points for outsourcing in general Presents Datamonitor’s assessment of the three key selling points for outsourcing. Specific selling points for outsourcing voice business Details the three key selling points specific to outsourcing voice business. Inhibitors for outsourcing voice business Exposes the four primary inhibitors to uptake out outsourced voice business. FOUR CATEGORIES OF VOICE BUSINESS OUTSOURCERS EXPLAINED IVR companies Provides a snapshot of the evolution, who, what, and why of IVR outsourcers. Assesses the current state and future potential of IVR outsourcers through Strengths, Weaknesses, Opportunities, Threats analysis. Call center outsourcers Provides a snapshot of the evolution, who, what, and why of call center outsourcers. Assesses the current state and future potential of call center outsourcers through Strengths, Weaknesses, Opportunities, Threats analysis. Telco service providers Provides a snapshot of the evolution, who, what, and why of telco service providers. Assesses the current state and future potential of telco service providers through Strengths, Weaknesses, Opportunities, Threats analysis. Independent voice business service providers Provides a snapshot of the evolution, who, what, and why of independent voice business service providers. Assesses the current state and future potential of independent voice business service providers through Strengths, Weaknesses, Opportunities, Threats analysis. CONCLUSIONS Details Datamonitor’s conclusions on the future of the market for outsourced voice business and makes strategic recommendations to categories of outsourcers. AbstractWith so many options, how are potential customers or partners able to determine which voice business outsourcer meets their outsourcing needs? This executive report analyzes the market for outsourced voice business. It examines the existing and future options available, and provides guidance for the opportunities and pitfalls voice business outsourcers will face going forward. The report specifically deconstructs four categories of voice business outsourcers through SWOT analysis.Identifies and analyzes the selling points and inhibitors for outsourced voice businessSegments the voice business outsourcing market into four categories, providing a snapshot of the evolution, who, what, and why of each categoryAssesses the current state and future potential of each category of voice business outsourcer through SWOT analysisIncludes Datamonitor’s opinion of the future trends that will affect the marketThe market for outsourced voice business is growing more quickly than CPE solutions at present. Drivers such as access to the latest technologies could further propel growth - even in a strong economy - if industry-created inhibitors such as pricing confusion can be diffused.Call center outsourcers and independent voice business service providers have taken leading steps in the market. However, IVR outsourcers are beginning to migrate CPE touchtone IVR customers to outsourced voice business solutions, and telcos are beginning to evaluate the opportunity to dominate an emerging market.Identify partnership opportunities to take advantage of current and future market opportunitiesShape marketing and sales messages to emphasize the short- and long-term drivers for outsourcing voice businessBenefit from category-specific analysis that identifies the Strengths, Weaknesses, Opportunities, and Threats for each categoryRecognize current market inhibitors over which outsourcers have some controlLearn Datamonitor’s opinion of the future trends that will affect the marketGet Full Details About This Report >> |
|
|||
|
About MarketResearch.com
|
||||