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Published by: IDC
Published: Dec. 6, 2012 - 16 Pages
Table of Contents- IDC Opinion
- In This Study
- Methodology
- Historical Market Values and Exchange Rates
- Clientless Remote Support Software Tools Market Definition
- Situation Overview
- Business Models
- Hosted Solutions
- Software Solutions
- Hardware Solutions
- Market Segments
- External Support for Vendors' Product
- Services Providers Supporting Their Customers
- IT Help Desks Support Enterprises' Employees
- Embedded Systems
- Future Outlook
- Forecast and Assumptions
- Growth Drivers for Clientless Remote Support Services
- Continued Resource Limitations
- Consumerization of IT and Long-Term Remote Workers
- Consumer Support
- Market Context
- Essential Guidance
- LEARN MORE
- Related Research
- Synopsis
- Table: Top 3 Assumptions for the Worldwide Clientless Remote Support Software Market, 2012–2016
- Table: Key Forecast Assumptions for the Worldwide Clientless Remote Support Software Market, 2012–2016
- Table: Worldwide Clientless Remote Support Software Spending, 2011–2016 ($M)
- Table: Worldwide Clientless Remote Support Software Spending, 2007–2016: Comparison of December 2011 and December 2012 Forecasts ($M)
- Figure: Worldwide Clientless Remote Support Software Spending, 2007–2016: Comparison of December 2011 and December 2012 Forecasts
AbstractThis IDC study presents a five-year forecast for the worldwide clientless remote support software market for 2012–2016. Over the past several years, the market for clientless remote support tools has grown significantly. "Organizations are always investigating new ways to improve support while reducing costs," says Rob Brothers, director of IDC Software and Hardware Support Services program. "These technologies offer them this opportunity, and as a result, we are seeing increased interest in deploying these solutions."
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