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Published by: Jupiter Research Corporation
Published: Jun. 26, 2001 - 86 Pages
Table of Contents
Table Of Figures
Executive Summary
Industries Studied
Changing Traditional Business Models
Buy-side applications
Inside Applications
Sell-Side Applications
Phases of Internet Commerce Adoption
Challenges
Best Practices
Industry Adoption Rates
Infrastructure Spending Forecast
Applications
Vendors
Conclusion
Overview
The Internet Commerce Enterprise Model
Internet Commerce Applications
Buy-Side Applications
Inside Applications
Sell-Side Applications
Top Issues for Internet Commerce Investments
The Questions Have Changed
When Does It Pay to Be First?
How Do We Decide Which Direction to Go?
What Are the Criteria for Prioritizing Projects?
Should Internet Commerce Activities Be Separate from Established Company Operations?
How Does a Company Integrate Sales/Distribution Channels Without Losing Current Revenues or Alienating Employees?
ROI Is not Always a Factor in Decision-Making
Integration Costs Are the Major Issue
Best Practices
Personalization
Success Metrics
Internet Commerce Development Phases
Industry Differences
Adoption Rates
Internet Commerce Adoption Drivers and Inhibitors
Application Priorities
Business Improvement Variations
Performance Requirements
Infrastructure Priorities
Industry Segment Summaries
Infrastructure Spending Forecast
Factors Affecting the Forecast
Phases of Internet Adoption
Phases of Investment
The Number and Size of Companies in the Market
Internet Commerce Function Priorities
Operating Cost Assumptions
Internet Commerce Spending by Industry
Why Some Industries Spend More
Industry Differences
Market Requirements For Internet Commerce Infrastructure
Site Differentiators
Market Requirements
Selected Internet Commerce Applications
Internet procurement/MRO
Key Findings
Market Size and Maturity
Deployment and Configuration
Sell Sites
Buy Sites
Marketplace Sites
Return on Investment (ROI)
Cost Savings Model
Deployment Costs
Case Study: John Hancock Insurance
Internet Procurement Products and Services
Future Trends
Electronic Bill Payment and Presentment (EBPP)
Key Findings.
Deployment and Configuration
Deployment Models
Adoption Factors
Market Dynamics
Return on Investment
Internet Merchandising and Personalization
Managing Customer Information
Personalization Obstacles
The Personalization Paradox
Vendors of Personalization Solutions
Early Adoption of Personalization Technology
Supply Chain Integration
Key Findings
Implementation Models and Market Dynamics
EDI/Extranet
Supply Chain Management (SCM)
Enterprise Resource Planning (ERP)
Deployment and Configuration
The Role of XML
Case Study: Boeing Uses ERP to Integrate Supply Chain
Future Trends
Vendors
Vendor Positioning
Which Markets Are Vendors Targeting?
Appendix: Methodology
Industries Studied
Application Categories Studied
Internet Commerce Adopters Studied
AbstractThe Internet is causing a sea of change in the way companies do business and the way
customers buy goods and services. Customers are rushing onto the Internet by the tens of
millions, and businesses are scrambling to adopt Internet commerce strategies to cement
online customer relationships, capture online market niches, strengthen supply chains, and
improve internal business processes. This report captures the lessons learned by dozens of
early adopters in 12 key industry segments and offers them to the thousands of fast-follower
companies.
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