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Business-to-Business Customer Support - Rising to the Needs of the Business Buyer

Published by: Jupiter Research Corporation

Published: May. 19, 2001 - 4 Pages


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Abstract

Jupiter projects that by 2005, online business-to-business (B-to-B) trade will exceed $15 billion, up from $11.4 billion in 2000. Given this increase, direct online customer interaction will become a larger portion of B-to-B customer service than it is today.

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