Retailer Financial Services in Northern and Central Europe : Market Research Report

Retailer Financial Services in Northern and Central Europe

Published: Nov. 1, 2009 - 240 Pages

0.0 EXECUTIVE SUMMARY: The research is based on a survey of 1,285 major retail brands across 14 countries; Close to a quarter of major retail brands in the region operate their own payment card scheme; A number of fuel retailers have introduced consumer-oriented co-branded cards; MasterCard is involved in more than twice as many retailer co-branded cards as Visa; Issuers owned or controlled by BNP Paribas, GE Capital and IKANO are particularly influential; Nearly 40% of all major retail chains in Northern and Central Europe offer their own loyalty scheme; Coalition loyalty programs have taken root to one extent or another in 11 of the countries surveyed; The impact of the ‘credit crunch’ may have been positive for classic point-of-sale finance; More general retailer banking ventures are apparent only in four out of the 14 territories; Household and motor cover are the insurance products most frequently offered by retailers; The worldwide recession has affected retailers in Northern and Central Europe to varying degrees .; Several major international retailing groups are expanding in Northern and Central Europe; Consumer research in Germany and the UK offers encouragement for retailers in other nations; Several factors are likely to drive the future development of retailer financial services…; … including points specific to consumers, financial institutions and the retail brands themselves
1.0 INTRODUCTION: Rationale; Retailer financial services can be broken down between ‘traditional’ and ‘non-traditional’ services; Retailers can take advantage of changes in consumer finance and payment card markets; Consolidation among conventional banks provides justification for the entry of retailer banks; The evolution of the retailing market itself is also favourable to the integration of financial services .; Methodology; Finaccord’s research covers 1,285 major retail brands across Northern and Central Europe; Major retailers covered by the research segmented by category and by country; Product definitions; Coverage of payment cards includes credit, deferred debit, debit and rechargeable pre-paid cards ...; Proprietary and coalition loyalty programs are present in a variety of different formats; The involvement of retail chains in the distribution of consumer credit is also considered…; … as is their activity as distributors of mainstream consumer insurance products; Finaccord
2.0 REGIONAL OVERVIEW: Introduction; Retailer payment cards; Retailers in Denmark, Switzerland and Norway are most likely to have their own payment card; As a result of fuel cards, payment cards are most widespread among fuel retailing brands; Most fuel retailers in the region continue to focus on offering traditional fuel cards only; Retailer payment cards exist more frequently as credit cards than as debit or pre-paid cards; Credit and deferred debit cards are most likely to be developed through non-captive card issuers..; Over a quarter of the region’s retailer payment cards are linked exclusively to MasterCard; The strength of the main international card networks varies substantially by country; Initiatives attributable to BNP Paribas, GE Capital and IKANO account for over 20% of programs ..; Proprietary retailer loyalty programs; In relative terms, proprietary programs are most common in Austria, Slovakia and Lithuania; Department stores display an especially high propensity to develop their own loyalty schemes; More than a quarter of all proprietary loyalty programs identified are linked to a payment card; Coalition loyalty programs; Retail chain participation in coalition loyalty schemes is most advanced in Estonia and Finland… ..; … and among speciality retail brands, followed by department store chains; Consumer finance / personal loans; Classic point-of-sale finance is most common in Poland, Germany and Slovakia; Retailers of furniture and household goods are most likely to make consumer loans available; Captive lending institutions are active in seven of the 14 countries considered in the region; Banking products; Retailer involvement in mainstream banking is apparent in only four countries in the region; Captives and joint ventures; Captive retailer finance arms can be of significant interest to mainstream banking institutions; Insurance; Retail brands are active in promoting insurance in six of the 14 countries investigated…; Household and motor policies are the most frequently offered forms of retailer insurance; Supermarkets and department stores benefit from high ‘footfall’ and burgeoning e-commerce; Captive brokers play a significant role in Germany but not in other countries in the region; International remittance services; Major retailers in six countries offer in international remittance services; There are around 18.04 million international migrants in Northern and Central Europe…; … generating international remittance outflows worth in excess of US$46 billion…; … with the value of outflows per international migrant highest in Norway; The evidence of consumer research in Germany and the UK; Supermarkets and other retailers are influential in Germany for certain financial products…; … most notably personal loans / consumer finance and credit cards…; … although there is little evidence to suggest that consumers will use them to buy insurance; In contrast, retail brands are significant for various types of insurance in the UK…; … with their distribution share apparently highest for pet insurance
3.0 AUSTRIA: Introduction; Retailer payment cards; Retailer-owned card issuers dominate Austria’s payment card market; Proprietary retailer loyalty programs; More than half of Austrian retailers have their own loyalty program; Coalition loyalty programs; Coalition loyalty schemes are comparatively rare in Austria; Consumer finance / personal loans; Santander’s takeover of GE Money Bank enhances its dominance in consumer finance; Banking products; MERKUR has diversified into both savings and mortgage products; Insurance; In contrast to Germany, Tchibo is currently not offering insurance products in Austria; International remittance services; Niedermeyer is expanding the availability of international remittance services
4.0 CZECH REPUBLIC: Introduction; Retailer payment cards; Only a limited number of retailers offer co-branded payment cards to their customers; Proprietary retailer loyalty programs; Less than a third of major Czech retailers offer a loyalty program to their customers; Coalition loyalty programs; Two coalition loyalty programs dominate among Czech retailers; Consumer finance / personal loans; Almost a third of Czech retailers make consumer credit available to their customers; Banking products; Insurance; A handful of Czech retailers have started offering mainstream insurance products; International remittance services
5.0 DENMARK: Introduction; Retailer payment cards; A comparatively high proportion of Danish retailers offer their own payment cards; IKANO and SEB Kort have agreements with multiple retail brands; Proprietary retailer loyalty programs; Only a minority of Danish retailers have launched their own loyalty schemes; Coalition loyalty programs; Consumer finance / personal loans; More than a third of Danish retailers enable their customers to take loans at the point-of-sale; Ekspres Bank has established itself as the preferred partner for Danish retailers; Dan-Aktiv possesses a similar operating model to that used by Finaref in France; Banking products / insurance; International remittance services; Consumers in Denmark have the option to send remittances at two major Danish supermarkets
6.0 ESTONIA: Introduction; Retailer payment cards; Only a small proportion of Estonian retailers have developed their own payment cards; Retailer payment cards in Estonia: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs; Proprietary loyalty schemes are comparatively common in Estonia…; Coalition loyalty programs; … with a significant number of retailers adhering to one of the two major coalition schemes; Consumer finance / personal loans; Swedbank operates a near-monopoly on the provision of point-of-sale finance in Estonia; Banking products; Insurance; Estonian retailers have experimented with the provision of insurance products; International remittance services
7.0 FINLAND: Introduction; Retailer payment cards; The number of retailers offering their own cards is lower than in the other Nordic countries; Nordea and Sampo Pankki have the highest number of partnerships for payment cards; Retailer payment cards in Finland: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs; Proprietary loyalty programs are comparatively popular among Finnish retailers; Coalition loyalty programs; A high proportion of retailers are part of a coalition loyalty scheme linked to a credit card; Plussakortti and S-Etukortti dominate the market for coalition loyalty programs; Consumer finance / personal loans; About one in five Finnish retailers make consumer loans available to their customers; Banking products; Insurance; Accident, dental and life insurance are provided by one Finnish department store chain; International remittance services; Two major Finnish retailers offer the possibility to send money via Western Union
8.0 GERMANY: Introduction; Retailer payment cards; More than a fifth of major German retailers have developed their own payment cards; KarstadtQuelle Bank continues to operate as a major credit card issuer in Germany; Seven German card issuers manage a single major retailer card program each; Amazon’s co-branded card experienced rapid growth following its launch in 2006; Proprietary retailer loyalty programs; More than a third of major German retailers offer a proprietary loyalty program; Coalition loyalty programs; There are several significant coalition loyalty programs in Germany; PAYBACK remains the biggest coalition loyalty scheme despite growing competition; DeutschlandCard has grown member numbers rapidly since its launch in 2008; Webmiles is the leading online coalition loyalty scheme in Germany; The decline of Happy Digits followed its abandonment by Karstadt and Deutsche Telekom; Consumer finance / personal loans; The provision of credit by German retailers is driven mainly by deals with external partners…; … although three retail brands, including C&A, operate in this field on a captive basis; Eight providers of consumer finance possess more than one retailer partnership; Santander experienced rapid growth in retailer-intermediated consumer credit in 2008; Citibank in Germany will be rebranded as TARGOBANK in February 2010; Hanseatic Bank saw its point-of-sale finance business grow by 17.5% in; Banking products; A limited number of German retailers offer savings or mortgage products; EDEKA Bank appears to be growing in excess of the average for Germany; Insurance; Insurance sales through retailers take place in a climate of legal uncertainty; Retailers offer motor insurance more frequently than any other insurance product; Most retailers offering household insurance opt for single partnerships; hagebaumarkt co-operates with Victoria in the area of accident insurance; Travel insurance is offered less frequently by retailers than other insurance products; Ratio sells life insurance in collaboration with two major underwriters; International remittance services; 9.0 HUNGARY; Introduction; Retailer payment cards; Hungarian retailers tend to offer co-branded credit cards rather than debit or pre-paid cards; MasterCard is the preferred network for co-branded retailer cards in Hungary; Proprietary retailer loyalty programs; Almost a half of major Hungarian retailers run their own loyalty program; Coalition loyalty programs; Both credit and debit cards have been launched out of the Multipont coalition scheme; Coalition loyalty programs in Hungary: provision rates and program types, 2009 / 2010; Consumer finance / personal loans; The provision of loans by retailers is usually based on agreements with external providers; Banking products; Insurance; Four Hungarian retail chains are active in the distribution of mainstream insurance products; Providers include brokers such as April CEE Development and MAI Insurance Brokers; International remittance services; Two major Hungarian supermarkets make remittance services available to consumers; 10.0 LATVIA; Introduction; Retailer payment cards; Only a relatively small number of Latvian retailers offer their own payment cards; Proprietary retailer loyalty programs; Eurovaistines stated that it will soon introduce a proprietary loyalty scheme; Coalition loyalty programs; Consumer finance / personal loans; The provision of consumer loans by retailers is above the regional average; Five finance providers hold retail sector distribution partnerships for point-of-sale finance; However, retail sales dropped by almost one third in September 2009; Banking products / insurance; International remittance services
11.0 LITHUANIA: Introduction; Retailer payment cards; Retailer payment cards are more widespread in Lithuania than in either Estonia or Latvia…; … in part as a consequence of their popularity among all major fuel retailing brands; Norfa offers a credit card, a debit card and a pre-paid card; Proprietary retailer loyalty programs; Just over a half of major Lithuanian retailers have set up their own loyalty program; Coalition loyalty programs; Two coalition loyalty schemes involving retail brands have been established in Lithuania; Consumer finance / personal loans; Only a small number of Lithuanian retailers make consumer finance available to their customers; Snoras Bank has been affected by the financial crisis in neighbouring Latvia; Banking products / insurance; International remittance services
12.0 NORWAY: Introduction; Retailer payment cards; Close to a third of major retailers in Norway have introduced their own payment card; PayEx harbours ambitions to expand further into the pre-paid card market; DnB NOR and GE Money Bank hold the highest number of partnerships with retailers; The Statoil MasterCard is one of the most widely held co-brands in the Nordic region; Proprietary retailer loyalty programs; Most proprietary retailer loyalty cards in Norway currently have no payment function; Coalition loyalty programs; Norges Gruppen plans to introduce a Trumf card with a payment function; Consumer finance / personal loans; Comparatively few major retail brands in Norway offer classic point-of-sale finance…; … although several of those that do make this available through captive entities; Banking products / insurance; International remittance services
13.0 POLAND: Introduction; Retailer payment cards; Over a quarter of major Polish retailers have introduced their own payment cards; The integration of Cetelem into Sygma Bank produces a clear market leader; Alior Bank has acquired the consumer finance and credit card portfolios of HSBC in Poland; Proprietary retailer loyalty programs; Most proprietary loyalty schemes identified are linked to a card with no payment function; Coalition loyalty programs; There are four significant coalition schemes involving major retail chains in Poland…; … with two having been introduced in the relatively recent past; Class & Club and Miles & More have a lesser focus on the retail sector; Consumer finance / personal loans; Poland possesses a robust market for point-of-sale finance offered through retailers…; … with KBC’s Żagiel emerging as a market leader in terms of its number of exclusive deals; Lukas Bank is also expanding its number of of retail sector partners in Poland; Stronger competition may come in future from a newly integrated competitor; Banking products / insurance; International remittance services
14.0 SLOVAKIA: Introduction; Retailer payment cards; More than a fifth of major retail chains in Slovakia offer their own payment cards; Cetelem and VÚB are the only card issuers with more than one retail sector partner; Proprietary retailer loyalty programs; More than a half of major retailers in Slovakia possess their own proprietary loyalty scheme; Coalition loyalty programs; The concept of coalition loyalty schemes remains to be explored in Slovakia; Consumer finance / personal loans; Many retail chains in Slovakia are active in the provision of consumer loans to their customers; Banking products / insurance; International remittance services
15.0 SWEDEN: Introduction; Retailer payment cards; Most retailer payment cards in Sweden are classifiable as credit or deferred debit cards; Resurs Bank has established partnerships with retailers in a variety of different categories; Statoil’s private label card was phased out in favour of a MasterCard version during 2008; Proprietary retailer loyalty programs; Two thirds of proprietary loyalty schemes are linked to a corresponding retailer payment card; Coalition loyalty programs; Several retail chains that are not a part of KF Group have linked with the MedMera Kort; Consumer finance / personal loans; Only a relatively small number of Swedish retailers offer consumer loans to their customers; Finaref has the largest number of partnerships with retailers in a relatively fragmented market; Banking products; Two major Swedish retail groups offer mortgage and savings products; ICA Banken has struck partnerships with other providers in the areas of savings and mortgages; Ikano Bank was reconfigured as a pan-Nordic bank from the beginning of 2009; Insurance; Two major retail brands offer international remittance services through Western Union; International remittance services
16.0 SWITZERLAND: Introduction; Retailer payment cards; A comparatively high proportion of Swiss retailers have introduced their own payment cards; Since July 2007, Accarda has been jointly owned by the Maus Frères Group and Aduna; Cornèr Bank possesses a portfolio of in excess of 900,000 credit cards; Proprietary retailer loyalty programs; More than a half of major Swiss retailers have launched their own loyalty program; Coalition loyalty programs; A comparatively large number of Swiss retailers participate in a coalition loyalty scheme…; … mainly as a result of the fact that there are as many as six schemes of relevance; Through Powercard, MF Group is a significant player in the retailer market; Supercard has itself linked to the Miles & More loyalty scheme; Consumer finance / personal loans; The rate of provision of consumer finance by retail brands is among the lowest in the region; Credit Suisse’s Bank-Now is clearly established as a leader in point-of-sale finance; Banking products; Two groups own banking operations although these are not integrated with the actual shops; Insurance; Four significant retail chains in Switzerland are active in the distribution of insurance…; … including Fressnapf, which through epona is the only one to offer pet insurance; International remittance services; Naville is the only major retail brand to offer international remittance services in Switzerland
GRAPHICS / TABLES: Major retailers covered by the research segmented by category and by country; % of major retailers in Northern and Central Europe offering payment cards split by country, 2009 /; % of major retailers in Northern and Central Europe offering payment cards split by category of retailer, 2009 / 2010; % split of fuel retailers in Northern and Central Europe that have developed co-branded consumeroriented; payment cards in addition to fuel cards, 2009 / 2010; % split of payment cards offered by major retailers in Northern and Central Europe by type and country, 2009 / 2010; % split of payment cards offered by major retailers in Northern and Central Europe by type and country, 2009 / 2010 (data); % split of payment cards offered by major retailers in Northern and Central Europe by operating model and country, 2009 / 2010; % split of payment cards offered by major retailers in Northern and Central Europe by operating model and country, 2009 / 2010 (data); % split of payment cards offered by major retailers in Northern and Central Europe by network /marque, 2009 / 2010; % split of payment cards offered by major retailers by network / marque and country, 2009 / 2010; % split of payment cards offered by major retailers by network / marque and country in Northern and Central Europe, 2009 / 2010 (data); Influence of issuers owned or controlled by BNP Paribas, GE Capital and IKANO on payment cards; offered by major retailers in Northern and Central Europe, 2009 / 2010; % of major retailers in Northern and Central Europe offering proprietary loyalty programs split by country, 2009 / 2010; % of major retailers in Northern and Central Europe offering proprietary loyalty programs split by category of retailer, 2009 / 2010; % split of proprietary loyalty programs offered by major retailers in Northern and Central Europe; according to whether they are linked to a payment card and / or a card with no payment function or; are not linked to any kind of card by country, 2009 / 2010; % split of proprietary loyalty programs offered by major retailers in Northern and Central Europe according to whether they are linked to a payment card and / or a card with no payment function or are not linked to any kind of card by country, 2009 / 2010 (data); % of major retailers in Northern and Central Europe involved in coalition loyalty programs split by country, 2009 / 2010; % of major retailers in Northern and Central Europe involved in coalition loyalty programs split by category of retailer, 2009 / 2010; % of major retailers in Northern and Central Europe offering consumer finance / personal loans split by country, 2009 / 2010; % of major retailers in Northern and Central Europe offering consumer finance / personal loans by category of retailer, 2009 / 2010; % split of schemes for consumer finance / personal loans offered by major retailers in Northern and Central Europe by operating model and country, 2009 / 2010; % split of schemes for consumer finance / personal loans offered by major retailers in Northern and Central Europe by operating model and country, 2009 / 2010 (data); % of major retailers in Northern and Central Europe offering savings products split by country, / 2010; % of major retailers in Northern and Central Europe offering savings products split by country, / 2010; Major retailers in Northern and Central Europe with captive or joint venture finance arms, 2009 /; Major retailers in Northern and Central Europe with captive or joint venture finance arms, 2009 /2010 (continued); Major retailers in Northern and Central Europe with captive or joint venture finance arms, 2009 /2010 (continued); % of major retailers in Northern and Central Europe offering any form of mainstream insurance split by country, 2009 / 2010; Overview of retailer provision of mainstream insurance in Northern and Central Europe by type of policy, 2009 / 2010; % of major retailers in Northern and Central Europe offering any form of mainstream insurance by category of retailer, 2009 / 2010; % split of schemes for mainstream insurance offered by major retailers in Northern and Central Europe by operating model and country, 2009 / 2010; % split of schemes for mainstream insurance offered by major retailers in Northern and Central Europe by operating model and country, 2009 / 2010 (data); Major retailers in Northern and Central Europe distributing motor insurance: operating models and partners, 2009 / 2010; Major retailers in Northern and Central Europe distributing household insurance: operating models and partners, 2009 / 2010; Major retailers in Northern and Central Europe distributing accident insurance: operating models and partners, 2009 / 2010; Major retailers in Northern and Central Europe distributing dental insurance: operating models and partners, 2009 / 2010; Major retailers in Northern and Central Europe distributing other health insurance: operating models and partners, 2009 / 2010; Major retailers in Northern and Central Europe distributing travel insurance: operating models and partners, 2009 / 2010; Major retailers in Northern and Central Europe distributing pet insurance: operating models and partners, 2009 / 2010; Major retailers in Northern and Central Europe distributing life insurance: operating models and partners, 2009 / 2010; Retailers in Northern and Central Europe offering international remittance services 2009 / 2010; Number of international migrants and percentage of population classified as international migrants in Northern and Central Europe (data); International remittance outflows and inflows in Northern and Central Europe, 2007 (data); International remittance outflows per migrant and inflows per capita in Northern and Central Europe, 2007 (data); % of consumers in Germany acquiring financial services through supermarkets and all other types of retailer combined, 2008 and previous years compared (data); % of consumers in the UK acquiring financial services through supermarkets and all other types of retailer combined, 2007 and previous years compared (data); Retailer payment cards in Austria: provision rates, card types and operating models, 2009 / 2010 .; Retailer payment cards in Austria: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Austria: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Austria: provision rates and program types, 2009 / 2010; Retailer provision of consumer finance / personal loans in Austria: provision rates, operating models and lender market shares, 2009 / 2010; In contrast to Germany, Tchibo is currently not offering insurance products in Austria; Retailer payment cards in the Czech Republic: provision rates, card types and operating models, 2009 / 2010; Retailer payment cards in the Czech Republic: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in the Czech Republic: provision rates and program types, / 2010; Coalition loyalty programs in the Czech Republic: provision rates and program types, 2009 / 2010; Coalition loyalty programs in the Czech Republic: card types, operating models, and network and issuer shares, 2009 / 2010; Retailer provision of consumer finance / personal loans in the Czech Republic: provision rates, operating models and lender market shares, 2009 / 2010; Retailer payment cards in Denmark: provision rates, card types and operating models, 2009 / 2010; Retailer payment cards in Denmark: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Denmark: provision rates and program types, 2009 / 2010; Retailer provision of consumer finance / personal loans in Denmark: provision rates, operating; models and lender market shares, 2009 / 2010; Retailer payment cards in Estonia: provision rates, card types and operating models, 2009 / 2010; Retailer payment cards in Estonia: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Estonia: provision rates and program types, 2009 / 2010 .; Coalition loyalty programs in Estonia: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Estonia: card types, operating models, and network and issuer shares,; 2009 / 2010; Retailer provision of consumer finance / personal loans in Estonia: provision rates, operating models and lender market shares, 2009 / 2010; Retailer payment cards in Finland: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Finland: provision rates and program types, 2009 / 2010 .; Coalition loyalty programs in Finland: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Finland: card types, operating models, and network and issuer shares,2009 / 2010; Retailer provision of consumer finance / personal loans in Finland: provision rates, operating models and lender market shares, 2009 / 2010; Retailer payment cards in Germany: provision rates, card types and operating models, 2009 / 2010 .; Retailer payment cards in Germany: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Germany: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Germany: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Germany: card types, operating models, and network and issuer shares, 2009 / 2010; Retailer provision of consumer finance / personal loans in Germany: provision rates, operating models and lender market shares, 2009 / 2010; Retailer provision of savings products in Germany: provision rates, operating models and partner; market shares, 2009 / 2010; Retailer provision of mortgages in Germany: provision rates, operating models and lender market shares, 2009 / 2010; Retailer provision of insurance in Germany: provision rates by type of insurance, 2009 / 2010; Retailer provision of insurance in Germany: provision rates, operating models and partner market shares, 2009 / 2010; Retailer payment cards in Hungary: provision rates, card types and operating models, 2009 / 2010; Retailer payment cards in Hungary: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Hungary: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Hungary: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Hungary: card types, operating models, and network and issuer shares, 2009 / 2010; Retailer provision of consumer finance / personal loans in Hungary: provision rates, operating; models and lender market shares, 2009 / 2010; Retailer provision of insurance in Hungary: provision rates by type of insurance, 2009 / 2010; Retailer provision of insurance in Hungary: provision rates, operating models and partner market shares, 2009 / 2010; Retailer payment cards in Latvia: provision rates, card types and operating models, 2009 / 2010; Retailer payment cards in Latvia: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Latvia: provision rates and program types, 2009 / 2010; Retailer provision of consumer finance / personal loans in Latvia: provision rates, operating models; and lender market shares, 2009 / 2010; Retailer payment cards in Lithuania: provision rates, card types and operating models, 2009 / 2010 ..; Retailer payment cards in Lithuania: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs; Proprietary retailer loyalty programs in Lithuania: provision rates and program types, 2009 /; Coalition loyalty programs in Lithuania: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Lithuania: card types, operating models, and network and issuer; shares, 2009 / 2010; Retailer provision of consumer finance / personal loans in Lithuania: provision rates, operating; models and lender market shares, 2009 / 2010; Retailer payment cards in Norway: provision rates, card types and operating models, 2009 / 2010; Retailer payment cards in Norway: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Norway: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Norway: provision rates and program types, 2009 / 2010; Retailer provision of consumer finance / personal loans in Norway: provision rates, operating; models and lender market shares, 2009 / 2010; Retailer payment cards in Poland: provision rates, card types and operating models, 2009 / 2010; Retailer payment cards in Poland: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Poland: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Poland: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Poland: card types, operating models, and network and issuer shares,; 2009 / 2010; Retailer provision of consumer finance / personal loans in Poland: provision rates, operating models and lender market shares, 2009 / 2010; Retailer payment cards in Slovakia: provision rates, card types and operating models, 2009 / 2010; Retailer payment cards in Slovakia: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Slovakia: provision rates and program types, 2009 / 2010; Retailer provision of consumer finance / personal loans in Slovakia: provision rates, operating; models and lender market shares, 2009 / 2010; Retailer payment cards in Sweden: provision rates, card types and operating models, 2009 / 2010 ...; Retailer payment cards in Sweden: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Sweden: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Sweden: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Sweden: card types, operating models, and network and issuer; shares, 2009 / 2010; Retailer provision of consumer finance / personal loans in Sweden: provision rates, operating; models and lender market shares, 2009 / 2010; Retailer provision of savings products in Sweden: provision rates, operating models and partner; market shares, 2009 / 2010; Retailer provision of mortgages in Sweden: provision rates, operating models and partner market; shares, 2009 / 2010; Retailer payment cards in Switzerland: provision rates, card types and operating models, 2009 /; Retailer payment cards in Switzerland: network and issuer shares, 2009 / 2010; Proprietary retailer loyalty programs in Switzerland: provision rates and program types, 2009 /10; Coalition loyalty programs in Switzerland: provision rates and program types, 2009 / 2010; Coalition loyalty programs in Switzerland: card types, operating models, and network and issuer shares, 2009 / 2010; Retailer provision of consumer finance / personal loans in Switzerland: provision rates, operating; models and lender market shares, 2009 / 2010; Retailer provision of insurance in Switzerland: provision rates by type of insurance, 2009 / 2010 .; Retailer provision of insurance in Switzerland: provision rates, operating models and partner market shares, 2009 / 2010

Abstract

Retailer Financial Services in Northern and Central Europe is a report, based on a survey of 1,285 high profile retail brands in 14 countries in Northern and Central Europe, about the activity and partnerships of major retailers in areas of financial services including payment cards, consumer finance, retail banking and mainstream insurance policies, namely motor insurance, household insurance, accident insurance, dental insurance, other health insurance, travel insurance, pet insurance and life insurance. In addition, the study also covers proprietary and coalition loyalty schemes and international remittances. Countries covered are Austria, the Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Latvia, Lithuania, Norway, Poland, Slovakia, Sweden and Switzerland. In fact, the study provides a comprehensive and detailed overview of the market for retailer financial services across the 14 countries in Northern and Central Europe that goes far beyond the scope of previously published research. Moreover, the PartnerBASE™ database that accompanies the report details each of the many marketing initiatives for co-branded and store cards, proprietary and coalition loyalty programs, consumer finance, banking products, retailer insurance and international remittances traced by Finaccord. Other global regions covered in sister reports and associated databases are Eastern and South-Eastern Europe, Southern and Western Europe, Asia Pacific and the Middle East, and North and Latin America. Key features of this report include: - comprehensive coverage of the involvement in financial services of 1,285 major retail brands in eight countries in Northern and Central Europe; - investigation of over 650 schemes for retailer payment cards and point-of-sale finance: which finance providers are strong in which countries and with which retail chains do they collaborate? - identification of close to 500 proprietary retailer loyalty programs including the split by country according to whether they are linked to a corresponding payment card or to a card with no payment function; - focus on key initiatives in retailer banking such as C&A Bank, EDEKA Bank, ICA Banken, IKANO Banken, MedMera Bank, Migros Bank and Resurs Bank; - in-depth consideration of retailer provision of mainstream insurance: 32 major retail brands in Northern and Central Europe were active in ‘brandassurance’ by the end of 2009.

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2/15/2012 - 31

Retailer Financial Services in Northern and Central Europe

Table of Contents

Abstract