The Evolution of IP Telephony in Western European Vertical Markets: An IDC Survey : Market Research Report

The Evolution of IP Telephony in Western European Vertical Markets: An IDC Survey

Published by: IDC

Published: Feb. 17, 2010 - 21 Pages

Table of Contents
IDC Opinion
In This Study
Methodology
Definitions
Vertical Markets
Solutions Areas
Voice over Broadband
IP PBX (Managed Services on Site)
Hosted IP PBX
Shared IP Centrex
Hosted Voice Features
Situation Overview
Level of Familiarity with and Current Adoption of IP Telephony by Vertical Market
Level of Satisfaction with IP Telephony by Vertical Market
Future Outlook
IP Telephony Investment Plans by Vertical Market
Benefits of and Barriers to IP Telephony Adoption by Vertical Market
Essential Guidance
Learn More
Related Research
Synopsis
Table: Western Europe Status of Current Adoption of IP Telephony by Vertical Market (% of Respondents)
Table: Western Europe Satisfaction with the Current IP Telephony Solution in the Following Areas by Vertical Market (% of Respondents)
Table: Western Europe Satisfaction with the Current IP Telephony Solution in the Following Areas by IP Telephony Status (% of Respondents)
Table: Western Europe Expected Status of Adoption of IP Telephony by Vertical Market by Mid-2011 (% of Respondents)
Table: Western Europe Expected Benefits with an IP Telephony Solution in the Following Areas by Vertical Market (% of Respondents)
Table: Western Europe Key Reasons for Not Investing in IP Telephony by Vertical Market (% of Respondents)
Figure: Western Europe Familiarity with and Current Level of Adoption of IP Telephony by Vertical Market
Figure: Western Europe Percentage of Companies Investing or Planning to Invest in IP Telephony in the Next 12 Months by Vertical Market
Figure: Western Europe Percentage of Companies Investing or Planning to Invest in IP Telephony in the Next 24 Months by Vertical Market

Abstract

This IDC study draws on the results of IDC's European Vertical Markets Survey, carried out in January-April 2009, in the top 5 Western European countries (France, Germany, Italy, Spain, and the U.K.) among 1,898 companies with more than 20 employees."The business case for widespread adoption of IP telephony solutions is more present now than ever given the economic uncertainty that Western Europe is experiencing, which has forced companies across all vertical markets to adopt strong cost-control measures, including the need to reduce voice communication costs. Companies across all vertical markets that already adopt IP telephony believe that cost reduction in voice communications is quite effectively achieved through the implementation of this solution. However, it appears that many organizations still believe that this cost reduction is not big enough to justify the initial cost of implementation of an IP telephony solution," said Giacomo Laurini, senior research analyst, European Vertical Markets.

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