Japan Business Services 2009-2013 Forecast Update and 2008 Review: First-Half 2009 : Market Research Report

Japan Business Services 2009-2013 Forecast Update and 2008 Review: First-Half 2009

Published by: IDC

Published: Feb. 11, 2010 - 53 Pages

Table of Contents
IDC Opinion

In This Study
Methodology
Service Market Definitions
Services
Service Market Size
Foundation Market
Business Services Market Definitions
Business Consulting Market Definitions
BPO Services Market Definitions
Classification by Function
Situation Overview
Economic Overview
Japan Corporate Business Overview
Employment Situation Based on Type
Manpower Conditions
Corporate Service Trends
Chief Information Officer Survey Results, 2009
Management Issues
Use of BPO Services
Expectations toward BPO Services
Concerns over BPO Services
Japan Business Consulting Market Overview
Japan BPO Service Market Overview
HR BPO Services
Finance and Accounting BPO Services
Customer Care BPO Services
Procurement BPO Services
Future Outlook
Forecast and Assumptions
Factors Required to Analyze Future Trends
Japan Business Services Market Trends by Segment
Japan Business Consulting Market
Japan BPO Service Market
Japan HR BPO Services
Japan Customer Care BPO Services
Japan Finance & Accounting BPO Services
Japan Procurement BPO Services
Market Context
Essential Guidance
Learn More
Related Research
Definitions
BPO Services Market by Key Horizontal Business Functions
Human Resource BPO Services (HR-Related Operations)
Customer Care BPO Services
Finance & Accounting BPO Services
Procurement BPO Services
Overview of CIO Survey 2009
Synopsis
Table: IDC Services Foundation Market Map
Table: Japan Changes in Main Economic Indicators, 2002–2009 (April–June term)
Table: Changes in Number of Employees by Employment Pattern, 2002–1H09
Table: Business Services Revenue, FY04–FY09
Table: Corporate Service Price Index, 2003–July 2009
Table: Revenue Growth of Business Consulting Vendors
Table: Revenue Growth of BPO Service Vendors, FY08–FY09
Table: Key Forecast Assumptions for the Japan Business Services Market, 2009–2013
Table: Japan Business Services Market by Segment, 2007–2013
Table: Japan Business Services Market by Segment, 2005–2013 (Million Yen): Comparison of the October 2009 and April 2009 Forecasts
Table: Japan Business Services Market Year-over-Year Growth Rate by Segment, 2005–2013 (%): Comparison of the October 2009 and April 2009 Forecasts
Table: Profiles of Respondent Companies by Industry
Table: Profiles of Respondent Companies by Company Size
Table: Profiles of Respondents by IT Strategy Roles
Figure: IDC Business Services Market Definitions
Figure: Corporate Revenue, Labor Costs, Sales Management Costs, Current Profits, 2002–1H09
Figure: Manpower Surplus/Shortage by Employment Pattern, August 2003–August 2009
Figure: Manpower Surplus/Shortage by Job Type, August 2003–August 2009
Figure: Management Issues Faced by Respondent Companies
Figure: Use of BPO Services by Business Function
Figure: Use of BPO Services for HR by Company Size
Figure: Use of BPO Services for Finance/Accounting by Company Size
Figure: Use of BPO Services for Customer Care by Company Size
Figure: Use of BPO Services for Procurement by Company Size
Figure: Expectation on the Effectiveness of BPO Services by Company Size
Figure: Concerns over the Use of BPO Services by Company Size
Figure: Japan Business Consulting Market, 2008–2013
Figure: Japan BPO Service Market, 2008–2013
Figure: Japan BPO Service Market by Segment, 2008–2013
Figure: Japan BPO Services Market Year-over-Year Growth Rate Forecast by Segment, 2008–2013
Figure: Japan HR BPO Service Market, 2008–2013
Figure: Japan Customer Care BPO Services Market, 2008–2013
Figure: Japan Finance & Accounting BPO Services Market, 2008–2013
Figure: Japan Procurement BPO Service Market, 2008–2013
Figure: Japan Business Consulting Market Year-over-Year Growth Rate, 2005–2013: Comparison of the October 2009 and April 2009 Forecasts
Figure: Japan BPO Services Market Year-over-Year Growth Rate, 2005–2013: Comparison of the October 2009 and April 2009 Forecasts

Abstract

This IDC study, which is a translation of the Japanese report IDC #J9310102, revises the previous forecast (April 2009) for the Japan business consulting and the Japan business process outsourcing (BPO) service markets in consideration of the economic downturn and changes in the market environment up to August 2009. As a result, the market size forecasts for 2009 and 2010 have been revised downward.

Due to the worsening economic environment, the number of contracts such as those involving strategic consulting for new business development is decreasing in the Japan business consulting market. There is an increasing demand from customer companies to lower service prices in the Japan BPO services market so as to reduce costs. The market is also experiencing a decreasing number of new contracts. Service vendors should strengthen new services to survive the economic downturn and capture the recovering demand for business services from 2010. "It is important for business consulting vendors to strengthen their implementation support services in addition to providing support during the formulation of strategies. It is also important for BPO service vendors to strengthen their profitability as a measure against the intensifying price competition," says Mimei Ito, research manager, IT Services, IDC Japan.

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