Malaysia SME Survey: Communication Usage and Purchasing Behavior : Market Research Report

Malaysia SME Survey: Communication Usage and Purchasing Behavior

Published by: IDC

Published: Feb. 8, 2010 - 69 Pages

Table of Contents
IDC Opinion

In This Study
Methodology
Respondents
Interviews
Profile of Sample
Executive Summary
Situation Overview
Small and Medium-Sized Enterprises in Malaysia: A Snapshot
Communications Spending Trends
Service Provider Preferences
Selection Criteria
Churn
Telecommunications Service Adoption
IP VPN Usage and Trends
Software-as-a-Service Usage and Trends
Metro Ethernet Usage and Trends
Value-Added Managed Services Usage and Trends
Internet Access Services Usage and Trends
VoIP Solutions Usage and Trends
Outsourcing Services Adoption
Communication Devices Adoptions
Communication Devices Usage and Trends
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Table: Malaysia Small and Medium-Sized Enterprise Communication Survey Respondents by Industry Breakdown (%)
Table: Malaysia Small and Medium-Sized Enterprise IP VPN Usage and Future Adoption (%)
Table: Malaysia Small and Medium-Sized Enterprise IP VPN Service Provider (%)
Table: Malaysia Small and Medium-Sized Enterprise SaaS Usage and Future Adoption (%)
Table: Malaysia Small and Medium-Sized Enterprise Saas Service Provider (%)
Table: Malaysia Small and Medium-Sized Enterprise Metro Ethernet Usage and Future Adoption (%)
Table: Malaysia Small and Medium-Sized Enterprise Metro Ethernet Service Provider (%)
Table: Malaysia Small and Medium-Sized Enterprise Value-Added Managed Services and Future Adoption (%)
Table: Malaysia Small and Medium-Sized Enterprise Value-added Managed Services Service Provider (%)
Table: Malaysia Small and Medium-Sized Enterprise Internet Access Subscriptions and Future Adoption, 2008
Table: Malaysia Small and Medium-Sized Enterprise Internet Access Services Service Providers
Table: Malaysia Small and Medium-Sized Enterprise VoIP Usage and Future Adoption (%)
Table: Malaysia Small and Medium-Sized Enterprise Outsourcing Services Usage and Future Adoption (%)
Table: Malaysia Small and Medium-Sized Enterprise Outsourcing Service Providers (%)
Table: Malaysia Small and Medium-Sized Enterprise Selection of Outsourcing Service Provider in the Next 12 Months (%)
Table: Reasons for Not Using Hosting Services (%)
Table: Trends in Mobility (%)
Table: Intent to Use Telecommuting (%)
Table: Reasons for Using Telecommuting (%)
Table: Telecommuting Device and Applications Used (%)
Table: Mobile Device Management (%)
Table: Intent to Use Corporate WiFi (%)
Table: Managed Mobility Providers (%)
Table: Managed Mobility Services (%)
Figure: Overall ICT Budget for 2009
Figure: Budget Allocation for Telecommunications Services for 2009
Figure: Telecommunications Annual Spending Breakdown by Services in 2009
Figure: Estimated Telecommunications Annual Spending in 2010
Figure: Top 3 Criteria in Selecting Telecommunications/Network Provider
Figure: Telecommunications Service Provider Churn
Figure: Malaysia Small and Medium-Sized Enterprise Likeliness of Changing Their Primary SPs
Figure: Malaysia Small and Medium-Sized Enterprise Top 3 Services Offered by Alternative Provider
Figure: Malaysia Small and Medium-Sized Enterprise Selection Criteria in Service Provider

Abstract

This IDC study uses the results from IDC Asia/Pacific Communications Study, 2009 to identify trends in the corporate data and Internet access service uptake, network expenditures, value-added managed services, VoIP usage, corporate mobility, and outsourcing by small and medium-sized enterprises (SMEs) in Malaysia. It also examines the decision-making structure, budgets, and service provider (SP) preferences including the satisfactory levels of enterprises in this segment.

"The global economy is showing signs of improvements, and this has encouraged Malaysia SMEs to venture forward to business growth. Nonetheless, it is a cautious step forward with emphasis on cost effectiveness while service providers continue to find the right mix of advancements in telecommunications technology and price competitiveness," says John Cheah, associate market analyst, Telecommunications, IDC Malaysia.

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