US Business VoIP Overview: Optimization Trumps Expansion

Published by: In-Stat

Published: Jan. 25, 2010 - 27 Pages

Table of Contents

Executive Summary

Introduction

VoIP Generally Gaining Strength In Spite of Economic Concerns

Truncation of Deployment Due to Economic Uncertainty

Carrier-Provided Solutions Appeal Primarily to SMBs, But Growing Among Businesses Overall

Carrier-Provided VoIP Solutions Still Led by BBIPT

Vonage Has Become a Major BBIPT Player in the Business Market, But Many Vendors In the Mix

No Single Premises-Based Solution Reigns Supreme

IP Phones Are Still Not Pervasive

Nearly Two Thirds of Total Voice Lines Among Current VoIP Users are Now IP at Headquarter Locations

IM Waning as a Significant Factor in the Business VoIP Arena

Factors Driving VoIP Adoption

VoIP Forecasts

IP PBX Forecast

Hosted IP Centrex Forecast

Broadband IP Telephony Forecast

Implications

Methodology

Data Collection

Data Weighting

Size of Business Definitions

Glossary

Related In-Stat Reports

List of Tables

Table 1. Status of Current VoIP Deployment by Premises or Carrier Solution

Table 2. Impact of the Economic Slowdown on VoIP Deployment Plans, 2008 vs. 2009

Table 3. Current Use of Carrier-Provided vs. Premises-Based VoIP Solutions, 2008 vs. 2009

Table 4. Currently Deployed Premises-Based VoIP Solutions, 2008 vs. 2009

Table 5. Survey-Based IP PBX Vendor Results vs. Line Shipments in North America

Table 6. Types of Phones Used for IP PBX or IP-Enabled Solutions, 2008 vs. 2009

Table 7. Long-Term Strategies for Deploying IP Phones, 2008 vs. 2009

Table 8. Current Use of Public or Proprietary IM Solutions, 2008 vs. 2009

Table 9. Three Most Important Factors in Justifying the Purchase of VoIP, 2008 vs. 2009

Table 10. Key Operational and Technical Factors to Consider in VoIP Adoption, 2008 vs. 2009

Table 11. Worldwide IP PBX Line Shipment Forecast, 2008-2013 (in Thousands)

Table 12. US Hosted IP Centrex Seats in Service, 2008-2013 (in Thousands)

Table 13. US Hosted IP Centrex Revenues, 2008-2013 (US$ in Millions)

Table 14. US BBIPT Business Lines Deployed, 2008-2013 (in Thousands)

Table 15. US BBIPT Business Revenues, 2008-2013 (US$ in Millions)

List of Figures

Figure 1. Penetration of VoIP in At Least One Location Among US Businesses, 2007-2013

Figure 2. Premises-Based vs. Carrier-Based VoIP Solutions

Figure 3. Status of Current VoIP Deployment

Figure 4. Status of Current VoIP Deployment, 2008 vs. 2009

Figure 5. Currently Deployed Carrier-Provided VoIP Services

Figure 6. Current Broadband IP Telephony Providers (As Cited by Respondents)

Figure 7. Current IP Centrex Providers (As Cited by Respondents)

Figure 8. TDM vs. IP Trunks for IP PBX Solutions

Figure 9. Providers of PBX Trunks (As Cited by Respondents)

Figure 10. Current IP Gateway Providers (As Cited by Respondents)

Figure 11. IP Gateway Providers (As Cited by Respondents), 2008 vs. 2009

Figure 12. Proportion of Total Voice Lines Using IP, HQ vs. Branch Locations, 2008 vs. 2009

Figure 13. Proportion of Total Voice Lines Using IP by Solution Type for HQ and Branch Locations

Figure 14. Current Public IM Providers (As Cited by Respondents)

Abstract

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