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Thailand Small and Medium-Sized Enterprise Survey 2009: Communication Usage and Purchasing BehaviorPublished by: IDC Published: Feb. 1, 2010 - 41 Pages Table of ContentsTable of Contents IDC Opinion In This Study MethodologyRespondentsInterviewsProfile of SampleExecutive SummarySituation Overview Small and Medium-Sized Enterprises in Thailand: A SnapshotCommunication Spending TrendsService Provider PreferencesService Provider Selection CriteriaChurnTelecommunications Services AdoptionIP VPN Usage and TrendsMetro Ethernet Usage and TrendsValue-Added Managed Services Usage and TrendsInternet Access Services Usage and TrendsOutsourcing Services AdoptionCommunication Devices AdoptionCorporate MobilityCommunication Devices Usage and TrendsFuture Outlook Essential Guidance Learn More Related ResearchSynopsisTable: Sample Industry Classification Table: 2009 ICT Spending Table: 2009 Telecommunications Spending by Service Types Table: Key Reasons to Change Your Primary Telecommunications Provider Table: Top Competitor Service Products That Are Enticing to Customers Table: Number of Respondents That Responded to IP VPN Future Usage Question Table: Number of Respondents That Responded to Metro Ethernet Future Usage Question Table: Number of Respondents That Responded to Value-Added Managed Services Future Usage Question Table: Number of Respondents That Respond to Internet Access Service Future Usage Question Table: Hosting Service Provider Selection Criteria, by Size of Company Table: Main Reasons to Allow Employees to Telecommute Table: Expectations for Managed Mobility Service Providers in the Next Two Years Figure: Profile Sample Figure: Percentage of ICT Spending Allocated for Telecommunications Services Figure: Annual Telco Spending Trends by Size of Enterprises Figure: Top 3 Service Provider Selection Criteria by Company Size Figure: Customer Churn in the Past 12 Months Figure: Key Reason for Customer Churn - Small Enterprise Figure: Key Reason for Customer Churn — Medium-Sized Enterprises Figure: Change of Service Provider Probability Figure: IP VPN Services Used by SMEs Figure: IP VPN Future Plans Figure: Metro Ethernet Services Used by SMEs Figure: Metro Ethernet Future Plan Figure: Value-Added Managed Services Used by SMEs Figure: Value-Added Managed Services Future Plan Figure: Internet Access Services Used by SMEs Figure: Internet Access Services Future Plan Figure: Hosting Services Used by Small Enterprises Figure: Hosting Services Used by Medium-Sized Enterprise Figure: Telecommute Usage and Future Trends Figure: Telecommuting Tools Figure: Mobile Devices Managing Tools Figure: WLAN Adoption Figure: Manage Mobility Future Plans AbstractThis IDC Study uses results from IDC Asia/Pacific's Communication Study, Telecommunications and WAN Study, Networking and Hosting Study, and Unified Communications Study 2009. This document identifies trends in corporate data and Internet access service uptake, network expenditure, and outsourcing by the Thailand small and medium-sized enterprises (SMEs). It also examines budgeting and service provider (SP) preference of companies on this segment. According to Worajate Charoennish, communications research analyst, IDC Asia/Pacific "SMEs' behavior is changing. SPs will have to take a moment to respond to this change. Besides competition among telecommunications SPs, challenges from IT SPs that started to focus on the SME market is a factor that telecommunications SPs have to keep an eye on.". Get Full Details About This Report >> |
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